Misrepresent products: bought a mailbox through - I though - Sears. But was actually this company. Delivered a completely different product. Impossible to find/get customer support. Finally found an email. They refused to supply a prepaid return label telling me not only did I have to pay to return their misrepresented product but that they would charge me a 15% restocking fee. So they made money all the way around. What a sham. I advised them that if they did not make this right, I'd advise others of their erroneous practices and next I will be contacting the BBB, etc. Bottom line: DO NOT BUY FROM THIS COMPANY.