NHLSHOP.com

If I could give this less than 1 star I would. This has got to be the worst website out there. There's literally no customer service except their stupid chat bot. You can't actually get somebody on the phone and it is impossible to cancel an order. The website said my item was in stock and would ship out within two business days of me purchasing. It never shipped out so I checked every other day on that same item, and it kept saying it was going to ship out the next day and the next. Never did weeks go by, tried to find some sort of customer service to just cancel and buy somewhere else but there's no number or anything. You just have to speak to their dumb chat bot and I couldn't cancel. Very frustrating.

NHLShop.com is quite possibly the worst online shopping experience. I spent over $500 on merchandise, and still had to pay shipping. Then the pajama shorts I ordered were too small even though I ordered them a size to large for comfort. I was not even able to process an even exchange for the item, I to reorder the item + shipping and wait 7 days to get my online gift card refund. My only other option was to pay $10 to have my funds credited to my original tender. Total scam of a website. Not even sure I will claim my e-gift card once it finally shows up in my account. Avoid this merchant. Side not to Fanatics and NHLShop.com - female hockey players might have big thighs.

I ordered a team hoodie, and received a BLANK, unprinted, item! Not, once, but THREE times! How the f*ck does this happen? Complete morons. Absolute incompetence! Zero stars!

Placed my order on December 5th for a personalized back pack for my Grandson for Christmas, website said it would get here before Christmas. When I checked shipping status it states the 27th, so they lied. When I called them they said I should have picked another shipping option instead of the standard 3-7 business days, they were given 20 days to fulfill the order. I got no resolution just got blah, blah, blah, from JP. Their website does not disclose this, it's false advertising, nor does it warn you that you won't get it by Christmas! I could not find a yelp page or no way to place a review on the website, now I know why!

Don't offer expedited shipping and an extra cost and then have 75% of the items come in 4 days after the guaranteed date. Be honest with customers in terms of realistic timelines.

No idea why I paid more than the label but I was upcharged $70. Definitely won't buy from them again. It also took 5 weeks to arrive. No 2 business days to ship out like the site says.

I ordered a navy blue NY Rangers hat, and they sent me the same hat, but in royal blue. I also ordered a NY Rangers official game puck, and they case it came in was all cracked! I don't have a photo of the hat, but I have some of the cracked case. Order number: 107-7121-3767

Ordered a custom jersey and within minutes received the email invoice. IT WAS THE WRONG SHIRT. I ordered a custom shirt for 139.99 got charged 139.99 but the invoice showed an entirely different shirt which on the site is only 77.99. I called got a person who spoke poor English but I was patient at first explained the mistake 4 times, after she kept telling me what I ordered I asked for a supervisor not once but 8 times finally she told me there is no supervisor just co-workers. I asked for her name and work ID she refused and kept refusing to give me a supervisor I said cancel the order and email me proof of cancel. Did not get the email until I asked a 4th time for the email. Never buy from this site they are a joke.

I was sent a confirmation my package arrived, but I never received it. No customer service to contact. Never received a very expensive jersey.

I ordered a display case for my mini helmet. Came in and the base was broken. I spoke with Sheilah who got a new one sent to me. A few days later the replacement arrived and was ALSO broken. Sheilah again made a quick turn around and got another one out to me. Third times a charm, it came un-damaged. It is packed so tightly that any damage to the box breaks the wooden base to the display case. It sucked I had to have 3 sent to me to get it right but the customer service was quick about it.

The worst, be ware, they will sign you up for some services automatically as soon as you buy something from the website and you will find out about it only a month later when u get a bill on your credit card from some bogus shipping company, secondly your items will come in multiple shipments and if you want to return anything for any reason they will charge you $10 for each item to return. Even if the item is only $15. I used to order bunch of items of my favorite teams, ususally about $200 on average each order, no more...

I was scared to place my order because I thought my experience was going to be "what I ordered VS what I got" but to my surprise I got exactly what I wanted and even better!

I was concerned by all of the negative reviews. My customer jersey arrived early and was absolutely perfect!

The jerseys from nhl shop.ca are honestly too disgusting to be called remotely close to NHL quality, the numbers, name lettering, and arm numbers look like they were made by a plastered 6 year old and sewn on with a monkey with Tourette's, I'll never buy a product from these pathetic weaklings again as I would rather spend my $250 dollars on sponsoring the North Korean missile program

I sadly got fooled as they first sent me the wrong jersey. I returned it and got store credit so I can re-order the right one ($200 purchase btw). Then the same jersey was mysteriously out of stock, forcing me to buy a more expensive version of it ($265). I bought it, as it was an xmas gift. The best part - The shipping estimate was 3-7 days. Now my estimated delivery time is not until 5/10/23 for something I ordered before XMAS.

There are no customer service representatives. This site is an embarrassment to the NHL. I hope everyone reports them!

Took 40 days for my tee shirts to arrive and they all shrunk down to half the size after 1 wash... very cheap material

I ordered three hoodies for me and my two sons. The product looked like a nice dry fit style sweatshirt. When i got them i realized that i paid two hundred bucks for three tee shirt material fake pullovers that you can easily see through when you hold it up to the light. Complete garbage product. The NHL should be embarrassed to be screwing people over with junk. Never again ordering from this website.

Placed an order for 5 shirts on Dec 17th. I got one of the shirts before Christmas. The other 4 shirts arrived on January 27th, literally 41 days later.

The shirts came in and they were piss poor quality. Rough, not stretchy shirts. Logo on one of them was off centered by 3/4 of an inch. NHL logo completely faded on one of them but the most ridiculous part was that the colours were SOOOO off. I ordered 4 Toronto maple leafs shirts and they came in two completely different shades of blue.

I can't believe these are official.

Cristin rocks and Cristin provided excellent customer service!
I can judge that well, since I have been a customer advisor myself for decades and have also worked in different countries, such as Germany, Austria and Switzerland, as well as in the USA, on the east coast (Florida) and west coast (California).
Cristin mastered and completed this difficult matter to my best satisfaction, even though different countries with different times of the day were involved. In addition, language barriers had to be overcome. That's why I will be shopping at NHL.com again and will continue to do so!
To Cristin, please continue doing it the way you did it for me...

Not surprised to see the poor ratings. Supposed to be a Christmas gift. It's now Jan 11th - the shipping changed and now it shows it "will be" delivered yesterday! No way to reach anyone by phone. Service online just says if it shipped they can't do anything. So now what? I have to pay shipping twice so I can return it to you? No! FedEx is a mess. Find another carrier. Horrible service! You're in FL. I'm in AZ. Inclement weather where?
You need to find a better way to communicate with your customers.

Oder knights locker room hat on the 16th schedule delivery for 10 days latter. I'll forget who one the cup by the time I get it. Amazon would have it here in 24 hours. Never again it probably come during next season delivery sucks

As an employee of a NHL team, I've seen countless jerseys be produced in-house for customers whether it's during games or just customer orders via online. Seeing the (cough) "quality" of these jerseys makes me appreciate ours all the more. We do jerseys with heat pressed name and numbers (industry standard lettering) and offer stitching for those who want a little extra durability. The jersey I received from these guys was a standard Fanatics women's jersey but instead of name/number lettering done via heat press, it was the equivalent of iron-on patching. This should be embarrassing not only to these guys as an official linked source of retail product to NHL teams but to the NHL itself for letting such amateur product represent their brand. They take a perfectly good jersey and make it look like the ones you order from overseas for $50-$60. Unbelievable.
Some advice - if you absolutely must have/want a jersey from them, order a blank jersey and then have a local embroiderer order the proper name/number kit from a vendor that handles professional team accounts (Silver Crystal is a good example of this). DO NOT let these guys ruin your jersey like they did to the one I purchased. Honestly, I'd give them ZERO stars if the option were available.

My husband ordered an item for our daughter from the website. His Paypal was charged but he nenver received the order confirmation. After numerous correspondence with PayPal and the NHLshop.com, he still received no items or refund. A couple of years later, a similar situation happened to my sister, who ordered a birthday gift for my daughter. Her Paypal was charged but there was no confirmation email or item. Terrible experience. We will never purchase anything from this website again. Fanatic is a more reliable website for shopping hockey stuff.