NHLSHOP.com

I would rate 0 if i could. I placed an order for a jersey 3 days ago and noticed when reviewing the confirmation that I accidentally ordered the wrong jersey. I called to cancel the order and was told that it is not possible to cancel once they have assigned the item to a warehouse. I asked if I could change the shipping address so it came to my house Instead of the intended recipient if I was going to have to return it myself if cancellation wasnt an option. Apparently orders can't be canceled or modified after 30 minutes of placing the order, as company policy is not to contact the assigned warehouse. This policy shows how little you value customers, I will never be purchasing anything from NHL shop ever again, online or not.

This company doesn't deserve 1 star! Placed an order on December 15,2024 for a Christmas gift. Got several emails with different delivery dates, but the shipper never had possession of the package. NHL's customer service people are rude and unable to provide a refund because the item has shipped. But unable to prove the shipping company has possession of the package. They are using peoples money and not sending out the items.

Ordered a large - got an extra small. Told no refunds or returns. Horrible experience all the way through at every stage.

The agents are nice but they are dealing with a corrupted system. I placed an order and within an hour I need to cancel it. The website says you can cancel mentions no time limit. I contacted the agent via chat and they said you have only 30 minutes after placing order to cancel. So now I have to wait for 10 days to receive the item and request a refund and return. Seems rather convoluted.

NHLShop.com is quite possibly the worst online shopping experience. I spent over $500 on merchandise, and still had to pay shipping. Then the pajama shorts I ordered were too small even though I ordered them a size to large for comfort. I was not even able to process an even exchange for the item, I to reorder the item + shipping and wait 7 days to get my online gift card refund. My only other option was to pay $10 to have my funds credited to my original tender. Total scam of a website. Not even sure I will claim my e-gift card once it finally shows up in my account. Avoid this merchant. Side not to Fanatics and NHLShop.com - female hockey players might have big thighs.

If I could give this less than 1 star I would. This has got to be the worst website out there. There's literally no customer service except their stupid chat bot. You can't actually get somebody on the phone and it is impossible to cancel an order. The website said my item was in stock and would ship out within two business days of me purchasing. It never shipped out so I checked every other day on that same item, and it kept saying it was going to ship out the next day and the next. Never did weeks go by, tried to find some sort of customer service to just cancel and buy somewhere else but there's no number or anything. You just have to speak to their dumb chat bot and I couldn't cancel. Very frustrating.

The worst, be ware, they will sign you up for some services automatically as soon as you buy something from the website and you will find out about it only a month later when u get a bill on your credit card from some bogus shipping company, secondly your items will come in multiple shipments and if you want to return anything for any reason they will charge you $10 for each item to return. Even if the item is only $15. I used to order bunch of items of my favorite teams, ususally about $200 on average each order, no more...

Placed my order on December 5th for a personalized back pack for my Grandson for Christmas, website said it would get here before Christmas. When I checked shipping status it states the 27th, so they lied. When I called them they said I should have picked another shipping option instead of the standard 3-7 business days, they were given 20 days to fulfill the order. I got no resolution just got blah, blah, blah, from JP. Their website does not disclose this, it's false advertising, nor does it warn you that you won't get it by Christmas! I could not find a yelp page or no way to place a review on the website, now I know why!

Ordered a custom jersey and within minutes received the email invoice. IT WAS THE WRONG SHIRT. I ordered a custom shirt for 139.99 got charged 139.99 but the invoice showed an entirely different shirt which on the site is only 77.99. I called got a person who spoke poor English but I was patient at first explained the mistake 4 times, after she kept telling me what I ordered I asked for a supervisor not once but 8 times finally she told me there is no supervisor just co-workers. I asked for her name and work ID she refused and kept refusing to give me a supervisor I said cancel the order and email me proof of cancel. Did not get the email until I asked a 4th time for the email. Never buy from this site they are a joke.

I ordered a display case for my mini helmet. Came in and the base was broken. I spoke with Sheilah who got a new one sent to me. A few days later the replacement arrived and was ALSO broken. Sheilah again made a quick turn around and got another one out to me. Third times a charm, it came un-damaged. It is packed so tightly that any damage to the box breaks the wooden base to the display case. It sucked I had to have 3 sent to me to get it right but the customer service was quick about it.

I ordered a navy blue NY Rangers hat, and they sent me the same hat, but in royal blue. I also ordered a NY Rangers official game puck, and they case it came in was all cracked! I don't have a photo of the hat, but I have some of the cracked case. Order number: 107-7121-3767

Not good customer service at all he was rude, unsympathetic and just plain useless. When I was just trying to figure out what happened to my package that I got as a Christmas present that hasn't shown up yet.

I ordered a limited edition item last December. It was supposed to ship on 12/26/19. I forgot about it until 2/21/20 when I contacted them about it. I had received ZERO correspondence regarding that item and any type of delay. When I contacted them, they said it was shipping in 4 days, and I would get an email confirming that. No email came and guess what happened on that fourth day? Paypal notifies me of a refund. Yes they didn't even have the decency to email me with an apology and an explanation as to why they cancelled my order! When I contacted them a second time to find out why, I was told 'It seems the item oversold and they could not meet the demand'. And they didn't refund my money for 2 months! Their customer service apologized if their email offended me, but I never got an email or any other correspondence from them about this item once they received my money. Absolutely horrible customer service!