I recently ordered a youth leafs jersey for my neice off large NHL shop website and I figured with 30% off it would make an amazing Christmas /Hanukah present for her.

So I filled out all the information as required and entered the address in the box and even triple checked that I had the right boxes filled for the delivery, entered my cc number and thought it was completed with zero issue ( boy was I wrong).

About 5 days later I went to do a status check up on where the jersey was in transit and I seen it was shipped out so I clicked on the see further status button and then the $#*! show started.

So I clicked on that button and filled out my email they needed and when I got to the courier status page it said item being returned to original shipper and I started thinking to myself that's strange but when I looked further down the page I noticed they didn't even included the address, just the City /province and postal code and I was livid so I called up their customer service number and after figuring out how to get through to a rep then the fun started.

Turns out that the issue was on their part and when I asked them if they could resend it and fill in the correct information for the address) I made sure to take screen shots the night I ordered the jersey and of every step of notification) all the rep told me was no sir but because of this inconvenience we can give you 30% off your next order and then I lost my cool.

I was like buddy I know you are just doing your job but for the love of Christ this is a mistake on your end not mine and WTF is 30% off gonna do about the current situation with my nieces jersey? I was like am I pissed ( yes I am) why because of incompetent asswipes like you $#*!ing up and everyone else has to pick up the slack.

I told the rep to take the 30% and jam it up their arse and I want my money back and the funny part is the distribution centre is just down the street from my friends place in North York ffs.

Avoid these stunned brained chimps and their crap flingers orgy that they call a company at all costs.

WARNING! RED FLAGS! DO NOT SHOP AT SHOP.NHL.COM. DO NOT SHOP AT SHOP.NHL.COM. DO NOT SHOP AT SHOP.NHL.COM. The website says they are the official NHL shop. THEY ARE NOT RUN BY NHL. The real supplier name is FANATICS who provides HORRIBLE CUSTOMER SERVICE. I repeat FANATICS HORRIBLE CUSTOMER SERVICE. FANATICS IS one of THE WORST SUPPLIERS I have dealt with. I ordered a jersey in the first week of December. The website promised delivery before Christmas. Then I received an email two days later stating that my ORDER delivery date was DELAYED to Dec. 15th. This message from any supplier should always raise a RED FLAG. Note, if you receive an email stating your order is delayed, cancel the order and buy your items from another supplier. On Saturday, Dec. 16th I received an email stating my order is on its way and had a FedEx tracking number. Im thinking a FedEx tracking number means movement. It should still be here in time for Christmas. No worries. No. No. No. Fanatics takes their shipping to rock bottom and uses the worst shipping method possible. I was promised FedEx service but Fanatics used FedEx SmartPost, which is an arrangement between FedEx and USPS. Instead of delivering the order to the customer, they drop it off at the USPS branch nearest to the customer which in turn delivers the order to the customer. The shipping time is slower than snail mail. There is no exact tracking of your package from FedEx. According to FedEx, once they give the package to USPS, they are not responsible. USPS' response is you have to wait on delivery which in my case took 25+ days. SmartPost shipping is supposed to take 2- 7 business days to arrive to the delivery address. SmartPost can only provide an estimated delivery date not guarantee it. On Monday I checked my FedEx tracking status again and I see the shipment information - Label created. Shipping information sent to FedEx. The Label Created status should have raised another red flag. Label Created means that your order is still sitting somewhere in the warehouse. Also on the FedEx tracking page, in the Shipment Facts section, it shows the delivery service - FedEx SmartPost (not good). I called FedEx for status because it did not change on the FedEx website. The FedEx representative informed me sometimes it takes a few days for the status to update on their website. The FedEx representative said to check the website again at the end of the day and to call the next day if the status had not changed. The next day I called FedEx because the status had not changed. The FedEx rep could not find the location of my order and directed me to call the supplier. When I called Fanatics, the customer service representative could not provide me with any information. The rep said the order was en route and informed me that FedEx has up to four business days to update the delivery status on their website. The rep said to check the FedEx website the next day because sometimes FedEx takes a few days to update the status on their website. I knew something was wrong and ran it by my warehouse colleagues. Thats when I found out my order was still sitting in the warehouse. I talked to three different Fanatics reps that day before talking with a manager. The manager also tried to give me the run around. Please hold. Please hold. Please hold. When I told the manager I was going to cancel my order because I knew my order was sitting in their warehouse and I knew they made a mistake, thats when the manager finally listened. The manager put me on hold and then told me the order was scheduled for pick-up that day. We agreed if the order was not picked up by the end of the day, I would cancel my order and receive a full refund. The manager also informed me if the order was picked up that day it would arrive on Friday. FedEx did pick up the order that day. Unfortunately, I did not receive the order on Friday. The delivery date was now scheduled for Dec. 27th. I received a notice on Dec. 27th stating the order delivery date was rescheduled for Dec. 29th. At this point I probably will not receive my order until after the new year. Thats about a month after I placed my order. Now I know to always ask the supplier first what shipping method they use and request details FedEx ground or FedEx SmartPost. Fanatics is deceiving customers. I will never buy anything from this supplier again. DO NOT SHOP AT SHOP.NHL.COM. DO NOT SHOP AT SHOP.NHL.COM. DO NOT SHOP AT SHOP.NHL.COM.

I have 3 authentic Pens jerseys, all purchased from the old Mellon Arena (yeah, it's been a while), but they're all Reebok Edge, made in Canada, and they're totally worth the extra money I spent on them when you compare the fabric quality, weight, stretch, fit, feel, etc. to the Premiers and even my older CCM.

So I finally pulled the trigger on the new 3rd jersey recently, and unfortunately, the only option for an "authentic" jersey is to order a customized jersey. Okayit's directly from the NHL, right? They advertise authenticity, quality, reinforced shoulder/elbows, etc. Considering I moved away from Pittsburgh, I couldn't just walk over to the arena again, so if shop. Nhl is where the official Pens site sends me, I have to assume this is my best choice to get the same quality, right? WRONG.

In 2016, apparently NHL only sells Edge jerseys manufactured in Indonesia. I wouldn't care about location IF the quality was even remotely close to that of the Canadian-made Edge quality. I knew immediately when I pulled the jersey out of the package that the quality had dropped to barely-above-$35-China-knockoff jerseys. Side-by-side, the new jersey felt like a burlap sack. Haha. The nameplate, numbers, logo, etc. ARE nicely sewn on, but the fabric is where the value really used to be. No more. When I reached out to call them out on this, I received a lame form email in response and a $10 online coupon. Okayspend $359 on a non-refundable, non-returnable item, end up unsatisfied, get a 2.7% "sorry we sell overpriced garbage" reward in return?

So, on top of the fact that I signed up for an account in order to get a 10% off first order coupon (which came, but didn't work when I clicked through), the item didn't ship within the "this item will ship within 7 days" timeframe mentioned in my confirmation email, I never received a shipping notification so I had to login and find it myself on my account page, the completely dismissive, form letter customer service approach, AND the fact that the most "authentic" thing about my purchase was the authenticity of the money coming out of my wallet, I simply can't recommend shop.nhl.com. Especially for higher-dollar items. You'll regret it if you have previous Edge jerseys to compare, and the "fan advocates" in customer service don't actually do anything for us fans. Go support a local shop in your team's city instead and stop supporting this poorly-run site if at all possible.

I don't normally review websites but this experience was the worst I ever been through with a store let alone any online retail site. If you read this story you will never place a order with this place. TLDR at end for anyone looking for a summary.

In May Discover was offering 50% off shop.nhl.com gift cards through reward points. Awesome deal, so I ordered $500 in gift cards for $250 Discover reward points.

My first Jersey was really dirty so I did a RMA (they provided a shipping label and refunded me full price - A grade for how that was handled). Also they provided me a coupon code for 20% off a future perchase after talking to a manager.

My second order was a custom premier which hadn't gone through yet so I cancelled to go from premier to edge since I needed to place a new order anyway and this way I could upgrade to Edge and use the 20% off.

The refund on those orders took a month or two to get. I never received gift cards through the mail and they said they cancelled the cards and resent them about 3-5 times. Finally after me having to call multiple times and wait to receive in the mail they agreed to send a eCertificate instead.

My third order was for $575 (approx) with two edge jerseys now. I used 500 in store credit (gift cards and eCertificate) 75 to credit card.

Months go by and no jersey. I look through emails (none were found). I call and was advised the order did not go through (did they not realize it would be a good idea to tell me.)

I still have eCertifcates but the physical gift cards were thrown away. So I am missing store credit missing about $150. They can't find what is owed to me besides my eCertificates I provided to them (which I had on my email) because they switched to a new system and don't have info on old orders.

Months go by of me calling being told I would recieve a call back from another department waiting the advised 2-10 business days for a call back. Not once was I called, I give up and settle for $356 they had refunded me so far in store credit for my eCertificates which they buffered with a $20 apology credit.

I just want my jereseys already so I decide to place a new order before the other jersey I wanted for a gift goes out of stock (one of the original jersesys I ordered for me is now out of stock). I placed a new order with a new promo code they offered to me a 30% discount.

3 days later I find out the new jersey I added for me is out of stock as well (no suprise here). I got confirmation email and sure enough noticed the wrong address. (the manager never asked me what shipping address it needed to goto which I thought was weird). So I called back the very SAME day I ordered and asked for a address change. Got the tracking info a few days ago and noticed it was never changed to the correct address.

So back to square one with some store credit on my account for a refunded jersey and a Edge custom jersey going to the wrong address. Never going to get a jersey in time for Playoffs at this rate. They don't even have 2 of the jerseys I tried to buy for me in stock anymore and have no time frame of when or if they will get them back in stock.

TLDR: Thought I had a great deal $250 for $500 shop.nhl.com giftcard through discover. What do I have to show for it? A custom Edge jersey going to the wrong address and with $170 store credit with no jerseys in my size that I wanted to order for myself. After almost a half a year of promises, returns, and being on hold for hours if not days by now on my total talk / wait times with shop.nhl.com

Absolutely HORRIBLE experiences. First, I order a t-shirt last year and after a month of not hearing anything from the store, I received an email that my order was canceled and I needed to reorder. Next, I ordered two custom jerseys December 4. I ordered them with what I thought would be ample time to get them ready for Christmas. Silly me that a month would not be enough time for the NHL shop. On the 12th, I sent out an email. No response. I sent another email just asking what the hold up was. No response. I called on the 19th and the woman was helpful; she told me that did not know what was wrong, but would send a notice to the warehouse so they would contact me the next day. Called again on the 20th because I did not get a call on the 19th. This woman was rude and told me it would be shipped and delivered on Monday. I told her I didn't think that was right and she ended up hanging up on me. Called again on the 23rd and someone finally told me when it was going to be shipped. January 1. He said that the site was not expecting so much business from black friday and cyber monday and that they were still getting caught up from those days and their Christmas stuff was suffering because of it. HOW IS A COMPANY AS LARGE AS THE NHL SHOP NOT ABLE TO HANDLE BLACK FRIDAY/CYBER MONDAY?! And why are they still promoting next day shipping for Christmas if they OBVIOUSLY will not be able to fulfill it. What I'm most upset about, is that they didn't have any problem withdrawing $300+ from my checking account the day I ordered, but my order has not even been processed yet! Fulfill the order, THEN charge me for my purchase! I WILL NEVER BUY FROM THEM AGAIN.

This is the absolute worst website I have ever ordered from! 100% STAY AWAY. You are better off ordering your jersey's from $#*!s or some other sporting good store. After ordering a NY Rangers Jersey for my boyfriend in late November to ensure I would have it by Christmas I received it a week later. Which was great, but it was the WRONG JERSEY. I call back and inform them of the mistake and that I wanted to exchange it for the Jersey that I ordered and would like to receive it before Christmas. The lady on the phone said absolutely and says she will waive the shipping. Two weeks later I call back inquiring about the status of the Jersey and the gentleman on the phone informs me it hasn't even been shipped yet and that it should take 15 days. That is two weeks after Christmas!? So now I do not have a present to give my boyfriend on Christmas because of a mistake they made? I hang up (after informing them they ruined Christmas) and weigh my options. $#*!'s had the same Jersey and I could get it overnighted so I call up again this time talking to a different person and inform them of the situation again. I tell them I just want to cancel my order but she offers to send a customized premium Jersey in its place for the same price I ordered the first one for. She also guaranteed it would be delivered in three business days and would arrive before Friday the 20th. I was hesitant to order from them again but I reluctantly said yes. Fast forward to today (three business days later) and I call inquiring the status of my order. The woman on the phone continues to tell me that the order has not even left the warehouse yet and I will get it on the 27th the earliest. That doesn't help me! And all this stress is because of a mistake they made in the first place! I made sure to order early to begin with to have it before Christmas! And so then she said I could still cancel my order if I wanted and to let her know. But the place that I was going to order a new one from on Sunday now does not have anymore! Absolutely stay away from this place whatever you do. Absolutely worst customer service I have ever delt with and everyone has a different answer. Should have listened to my guy the first time and ordered from somewhere else. Never again.

1-2-2011 and Still waiting for order placed in November! Jersey arrived damaged, smeared red logo color on white of jersey, sent photos, numerous correspondence, latest email to shopnhl follows:. You wrote,.". The reship request (#*******) was submitted on 12/15/2010. Please allow 7-10 full business days to pass from the day this request was submitted. At that point, you will receive an email with a tracking number that can be used to follow your order in transit." I STILL have not received an email with a tracking number and have not received the jersey."
On Tue, Dec 28,2010 at 3:51 PM, Customer Service at www.shop.nhl.com <*******@nhl.com> wrote:
Dear Pat, Thank you for contacting Customer Service at www.nflshop.com. We are sorry about the delay shipping your replacement Jersey. We have looked into the matter. The reship request (#*******) was submitted on 12/15/2010. Please allow 7-10 full business days to pass from the day this request was submitted. At that point, you will receive an email with a tracking number that can be used to follow your order in transit. Again, we are very sorry for this delay, but we want to ensure that this Jersey arrives in perfect condition. Please let us know if there is anything else we can do for you, and thank you again for contacting Customer Service at www.nflshop.com. Sincerely, Noah S. Customer Service Representative Customer Service at www.nflshop.com If you have additional questions, please visit our online Help Desk. Original Message Follows: ------------------------ According to UPS Tracking, my return was delivered December 23. When can I expect the replacement jersey? Thank you. On Wed, Dec 15,2010 at 7:10 AM, Customer Service at www.shop.nhl.com<*******@nhl. Com> wrote: Dear Pat, Thank you for contacting Customer Service at www.shop.nhl.com. We are contacting you in regards to order #*******776. We are sorry that your jersey has a smear on it. We have requested that a new Detroit Red Wings Champagne Jersey be shipped to you. Your request id number is *******. Please allow us 7-10 business days to reship this item. Also you will receive an email from UPS with a prepaid return label. Please print this label within 10 days. Place this label firmly on the packaged item and drop it off at your local UPS. We apologize for any inconvenience. Please let us know if there is anything else we can do for you, and thank you again for contacting Customer Service at www.shop.nhl.com. Sincerely, Kirby H. Customer Service Representative Customer Service at www.shop.nhl.com If you have additional questions, please visit our online Help Desk. Original Message Follows: ------------------------ To: *******@nhl. Com From: *******@gmail.com Subject: Order Inquiries Order Number: ************** Name: patricia engle Phone Number: *******920 Wrote: Order received. The champagne jersey arrived with red color ink or paint smeared on the side. It appears to be from Red Wings logo transfer. Photos (3) available, were attached to email this date. As the product was received damaged, it is obviously not fair that I pay $5.50 for use of your return label. I want the jersey but am not willing to pay full price for a defective item. Please notify if you are willing to credit an amount for damaged goods, or if defective jersey should be sent back to you at no cost, with no deduction from my return credit. Thank you. From: Customer Service at www.shop. Nhl. Com <*******@nhl. Com> Date: Mon, Dec 13,2010 at 3:20 PM Subject: Re: Order# **************- Order # *******776 on packing slip To: Pat Engle & lt;*******@gmail.com> Dear Valued Customer, Thank you for contacting Customer Service at www.shop. Nhl. Com. Your questions and concerns are important to us and we are dedicated to assisting you in anyway possible. In order to assist you in the most efficient and timely manner, all email correspondence must be submitted through our online email form. To locate our online email form, we ask that you visit our Help Desk at Customer Service at www.shop.nhl.com/helpdesk and choose Contact Us under Online Store Information. Then, choose the subject that will address your question and send us an email through our online email form. We apologize for any inconvenience this may cause you. Sincerely, Customer Service at www.shop. Nhl. Com --