NHLSHOP.com

I ordered a jersey on the 19th of Feb. And then I decided to view peoples feedback on this NHL site since it was my first time buying from them. I usually buy my gear at team la store or other stores. But viewing everybody else feedback on how BAD they were with their shipping and sending out the wrong item or size I started to worry. But with my tracking number I was able to track my item the whole time from Ohio. To Missouri. To bell ca. And finally Los Angeles... Great jersey. On time FedEx shipping. And I am just stoked on my item. Thanks to NHL.com..

If I could give a negative 5 I would. I bought a Jersey seatshirt. The vendor they used "lasership" to deliver, the driver delivered to the wrong house. I called NHL shop and instead of refunding me for my item, which is what I wanted, they ship me another. I send it back. Took almost over a month for them to process and then I get an email telling me my return will not be processed for a refund since they replaced the item that the delivery guy lost. Their customer service is pathetic and I will never order from them again. Never! Buy somewhere else! Beware!

This has been the utmost worst experiece I have ever had at a well known shop. We have been waiting since June for our Parcel to arrive and everytime I email their pathetic shop it is as if the store does not read my emails, as they respond but never address the questions I had. I do not know if they are reading someone else's query and then answering me but I have to repeat my questions at least 3 times before someone actually helps me and still then they never fully help me with my query. This was the worst service I have ever received and would not advice or recommend anybody to support this shop as you will never receive your product.

I would not recommend using this site. The customer service is non-existent. I paid to have something shipped within three business days and received an email saying it had been shipped and by the website's policy, I should have received it within three business days. I did not, and the company had no record of that email. They refused to refund my extra shipping charges. This has been the worst experience I've ever encountered while shopping online.

Don't offer expedited shipping and an extra cost and then have 75% of the items come in 4 days after the guaranteed date. Be honest with customers in terms of realistic timelines.

First, a 5-star for Cristin. Second, a 3-star for NHL overall. I've spent a ton of money on Kraken gear, my biggest purchase being an autographed jersey. NHL delayed shipment four times saying it was for "COVID" reasons, this excuse went on from October to April. This jersey still to this day shows as "available and will ship in 46 business days." I finally called after the fourth delay and Debbie ensured I would receive communication from the Sports Memorabilia Department. The next day, Cristin reached out to let me know it was actually an issue with the athletes not coming together for signatures. As ridiculous as that was, she actually was able to get an upgraded autographed jersey sent the next day. She checked in periodically to ensure it was received.
I am impressed with Cristin's (and Debbie) customer service skills! The NHL shop, not so much.

I ordered a black Tampa Bay Lightning jersey with the word "BOLTS" on the front and player name on the back in early November. Was to be a Christmas gift. Received it after Christmas and it was blue with a picture of a thunder bolt on the front which I already have! I fought with them via email because nobody ever answers the phone. You always get an answering machine because they are in China. They emailed me wanting to give me a $10.00 gift card! They finally sent me their mailing address and said they would refund full amount. Cost to send to China is more than I paid for the jersey! I told them I wanted them to send me a postage paid package. Have not heard from them since.

The customer service is almost non existent. Took me multiple times contacting them to get a response. Then when they finally sent me my jersey, i paid for expedited shipping and it took 2 months to receive the product. Once i had the product, it was sewn very poorly. Numbers on the sleeves were half sewn on, name tag on the back was sewn on crooked and there was a stain on the front logo. When asked what they could do about it, they said that i should keep it, because it would cost to much money to return it for a new one. Stay away from thr company and save your money for a better company.

The jerseys from nhl shop.ca are honestly too disgusting to be called remotely close to NHL quality, the numbers, name lettering, and arm numbers look like they were made by a plastered 6 year old and sewn on with a monkey with Tourette's, I'll never buy a product from these pathetic weaklings again as I would rather spend my $250 dollars on sponsoring the North Korean missile program

The folks that run this place are a sick joke. They sent me the wrong size jersey FOUR TIMES! Every time I called to get things sorted and fixed all I got was "return the jersey and place a new order." 4 orders later I still have the wrong jersey. They have zero respect for their customers, and couldn't care less if you got what you ordered or not.

It amazes me that something as large as NHL could have a shop as poor as this. I will never be ordering from here again, as Amazon, Jersey City, Lids are way more reliable.

Disgusted.

I placed an order for a custom jersey as a Christmas gift. Upon receipt of the jersey, the name on the back was incorrect. When I spoke to a Customer Service Representative to ask for a replacement and return of the jersey, I was told custom orders cannot be returned or replaced. I explained the mistake was made by the Manufacturer. The Customer Service Representative told me the policy is final, and I will not have the return or replacement finalized.
Obviously, I will not be purchasing anything from this rip-off site again.

Purchased a NHL license plate holder and on checking out, found out that they had charged me an expedited shipping rate of $13.99. Regular shipping charge for this item is $4.99. This was at 5:00 PM. The next morning I called to see if I could change the shipping preference or cancel the order. I was told that the order had already shipped. I filed a claim with PayPal. I called a few days later to complain and spoke to a customer service representative to see what they could do. They told me that they would credit me back the $9.00 difference. This morning I received an robo email saying that my refund was waiting for me in the way of a credit that I could use on another purchase! You've got to be kidding me. Done with these clowns.

Ordered a custom jersey, said it would arrive on a certain day. The tracking was updated throughout the whole journey down to NZ, and then just stopped one day even after it had allegedly arrived in my city. Contacted them and was told the jersey was lost in transit and that they would reship it. Did some more digging and found out they actually never sent it, it never left the USA and the tracking wasn't even real or accurate. When I asked one of their agents how this was possible, the only answer I got was "no idea". Have now cancelled my order and requested a refund, hopefully I actually get it.