NHLSHOP.com

I purchased 3 authentic jerseys 2 weeks ago. A few days ago, I was told one of the 3 jerseys could not be delivered and I was given a full refund. Then today I was told a second of the 3 items would not be delivered and I was given a full refund. I expect that in the next day or so, I will get the same message about my third jersey. Will never shop at NHLshop.com again!

I suppose you could say, at least I got a refund but I was planning on wearing one of those jerseys to an upcoming game. I may try to get a full refund on my tickets, rather than giving any more money to the NHL - which doesn't seem to care about their customers. The items I ordered are not one of a kind, there should be plenty but the NHL does not believe in having inventory sitting around. So maybe their fans should not be sitting around at the games either! Sorry no pictures to add since I haven't received anything yet!

Ordered a jersey and a hat. Received the hat in 3 days. After another three days, no jersey. So I contact customer service(online chat). Told that my order would be sent to the "jersey warehouse" and resent.

Three days later, I get an email that I am getting a refund to my Paypal account in 2-10 days. WTF? 4 days later no refund.

The rub? How do you sell someone a Winter Classic Jersey... never ship it(even though they first said they did). Then never contact me that they were "not in stock" until I contacted them. Now we are 4 days away from the Winter Classic... no jersey to wear... and no money refunded to buy another one. They f*^&%ed up an order of mine 2 years ago. I guess I should have learned my lesson then.

The picture on their website is soooo different from the hat that I received. Classic bait and switch. Very disappointed. The materials used to make the hat also look very cheap. Stay away from Fanatics products. Total crap.

My husband ordered an item for our daughter from the website. His Paypal was charged but he nenver received the order confirmation. After numerous correspondence with PayPal and the NHLshop.com, he still received no items or refund. A couple of years later, a similar situation happened to my sister, who ordered a birthday gift for my daughter. Her Paypal was charged but there was no confirmation email or item. Terrible experience. We will never purchase anything from this website again. Fanatic is a more reliable website for shopping hockey stuff.

I have purchased a shirt from both the San Jose Sharks and Pittsburgh Penguins, and they both came just as shown on the website and about when it was expected. I have no problems with this site except for the fact that some things are a little expensive.

My son ordered a shirt almost a month ago. They sticker price looks good, so as they say, if it's too good to be true, it probably is. $49.99 shirt increased to $76.00 after shipping fee (which was supposed to be capped at $20, and International fee). They did charge my account, but still no shirt. Tried to contact, but the only contact is an email. Wrote a lengthy email, and tried to send and got an error message. This site is a total scam. Wish we checked the reviews prior to purchase. The NHL should take some action against this site!

I ordered a jersey for Christmas on 12/15/18. The online website guaranteed delivery by Christmas or the product was free. After receiving a shipping confirmation email on 12/22 and the package failed to arrive after 12/25, I contacted FedEx who stated that they had never received the package. After waiting an hour and a half to reach a NHL customer service representative, I was told that the guarantee is not for items that have never been shipped out in the first place. NHL did offer a refund and a 20% discount as the item was out of stock, but it would have been more appropriate to replace the item for free or provide a credit, as per the guarantee.

I received an order I had made with Fanatics and one of the 3 items in the order did not get included. I called Fanatics and they passed on my information to customer service. Not only did they get my issue resolved, they did it in less than 24 hours which was amazing. Tyler took great care of me and his communication and empathy was spot on. Thank you to him for a great job!

I ordered an authentic customized Anaheim Ducks alternate jersey and when it arrived I noticed immediately that the name and numbers were made of some cheap one layer plastic material. Their site clearly stated that the jersey was an authentic but they sent me something I wouldn't even accept on a replica. I had to remove the lettering and numbers and send the jersey to a proper store to get it customized correctly. The jersey itself was an authentic but they really fooled me with the customization. I'll never buy any customized jerseys from them again.

I would never purchase anything from NHL Shop again, and I strongly suggest the same for you. The quality is worse than anything I've seen, especially for a company that has the perception of a good name brand. I purchased Blackhawks pants for my wife for Christmas. First off, they are paper thin. Second, she wore them a total of 3 times, and the logo is already peeling off. This is garbage. This company is a complete rip off.