NHLSHOP.comReviews 449

I ordered a jacket for a Christmas gift. I accidentally ordered the wrong size and realized it only when I started looking through and organizing my Christmas items. I tried to do a simple size exchange and they refused since it was over 90 days. The jacket won't fit my son and I can't afford another one. I have been a loyal customer here for years and they treated me very poorly. I do not recommend buying anything here-but your NHL items from Amazon, Kohls, etc.

I ordered three items that were shown as in stock and ships within one business day. I should have done research before I placed that order. After a week and a half, I was given two different answers to my inquiry as to when my order would be processed. One person said it should have been shipped the day after my order was placed. Another said it shows it was shipped on the day after my order was placed. No answer saying why the order was delayed and deflection to the "Is there anything else I can help you with?" I requested a cancellation because the status still showed "NEW" and not even shipped. They would not let me cancel because it was "too far along in the shipping process" even though they said it hadn't even been processed or shipped! This company reflects terribly on the NHL as a league. They need to cut ties with them because it makes them look bad.

Ordered one custom crew neck sweatshirt 5 days ago. Never got any emails besides the original one say my order was processed and the money has been taken out of my bank account. Had to call take an hour and a half out of my Monday night to see where my order is to be dragged along and given no for sure reason or answer of what happened to my order. All they would say is they had a system error well the system took money out of my bank account so it must not have been too much of an error I would expect more of a discount if not a free shirt for being dragged along and given lies by the customer service representative. Had to specifically tell them it was often NHL website because there were looking on an NFL website which is absolutely ridiculous these people should know their products I tell them I'm Minnesota Wild sweatshirt they should know it's NHL not NFL or MLB Etc. The worst shopping experience I've ever had I hope I get some sort of credit in return for this because I still don't have my sweatshirt which was a time-sensitive product / purchase.

We needed our package for a birthday party tonight and paid extra for shipping to get it here early it didn't come. I called and talked to Brianna and she was amazing they totally refunded my shipping amount back to me! I love these guys! That is the best customer service I have had in a long time. No questions asked just refunded my shipping back to me of $25! You guys are Awesome! Thanks to Brianna and the people she works with! VERY SATIFIED customer in Utah!

I ordered from the nhl shop on November 22nd, my hoodie showed up JANUARY 3rd. In their defense, it didn't even ship until December 16th, so the delivery date was not that atrocious. Why am I griping about something that happened in November? My neighbors just ordered off the website, and paid for the 2 day shipping. By the way, this is only good for once they process the order. If they take 3 weeks to process it, it will ship in two days once they get around to it. They ordered on Tuesday the 20th, still no confirmation email. Good to see things have changed!

I have purchased a shirt from both the San Jose Sharks and Pittsburgh Penguins, and they both came just as shown on the website and about when it was expected. I have no problems with this site except for the fact that some things are a little expensive.

I would not recommend using this site. The customer service is non-existent. I paid to have something shipped within three business days and received an email saying it had been shipped and by the website's policy, I should have received it within three business days. I did not, and the company had no record of that email. They refused to refund my extra shipping charges. This has been the worst experience I've ever encountered while shopping online.

If I could of rated on a 0-5 it would have been a 0!
I ordered two shirts for a hockey game and paid the extra $16.00 two day shipping didn't receive it until a week later. Spoke to customer service and they were not willing to go the extra mile to fix the problem. Basically told me sorry that your order won't get there in time for what you needed it for but you can return it. What is the point of having the shipping options to pay EXTRA to receive in a certain amount of time. NOR WERE THEY WILLING TO REFUND MY SHIPPING COSTS FOR MY INCONVIENCE! It took almost a whole month to get my refund back from the company after having to ask to speak to a manager who was NO help. I WILL TELL EVERYONE I KNOW NOT TO SHOP WITH THIS COMPANY. Absolutely unbelievable.

Saw the add for cheap jerseys. Like a fool I ordered enough to get free shipping. The order was processed immediately. A day later I get an email indicating one of the jerseys was out of stock. The only jersey I really wanted, so I canceled the order and requested a full refund. I was met with another email requesting an alternate because refunds were a pain and would take a month or longer. Again I refused and requested a full refund. The next email said the same thing but offered a "free gift for my trouble". In this time, unbenounced to me", my wife made a similar order. So I said cancel one or the other please. I was the told that the original order could be made. I reiterated to cancel one or the other and I would be fine with that, but if not I would accept 2 additional jerseys of my request as the "free gift". They responded with "jerseys are expensive, how about a beanie".

All I want is for this to be done. What kind of a business operates like this?

I ordered a personalized hoodie. The hoodie has been worn about 8 times - washed 2-3 times and never put in the dryer. The name on the back is fading and the final letter of the name is disappearing. Asked for a refund or replacement and they refused since it was over 30 days from order time. Very poor quality merchandise...

Had ordered from fanatics before for NFL march so expected same level of service. Ordered shirts for my kid's birthday in green as he has a St. Paddy's day birthday, well in advance. Order said it had been shipped, (after several days of waiting for order to be prepared). In fact it sat in their warehouse for approximately 12 days. Tracking shows that it didn't even start moving until actual st. Patrick's day. Great! Thanks. Why pay such expensive shipping and exchange rates a lot of good it did me.

Order Information - Order #*******
Qty. Products Total
1 ea. Men's Reebok Minnesota Wild #20 Ryan Suter Authentic Green Third NHL Jersey
Size - M/48
$79.99
$79.99Sub-Total:
$9.00 Flat Rate (Best Way):
$88.99 Total:
Status History & Comments
Date Order Status Comments
01/24/2017 Pending
01/25/2017 Payment Success

Bought this for my wife, payment went through as you can see, still haven't heard a thing from them, even after MULTIPLE attempts to try and contact them. Not sure it's the same site people are actually saying good things about...
http://www.nhl-jerseys.us.com
It's a bunch of crap!