NHLSHOP.com

I ordered a jersey for my son on July 21,2015. When he hadn't received it by last week, I started the long, horrible process of trying to track the package. After NUMBEROUS online chats, emails, etc. they told me they didn't have the jersey and probably won't have any more... it would have been nice to know back in July... I will never buy from this place again and I would recommend nobody else does either. If I could give no stars, I would.

I've tried for over two weeks to now get my order from NHL Shop. They are unable to print off the correct delivery address and my order keeps getting returned to back to them. I'm now on the second return to deliver and now just giving up and trying to get my money back. Whatever you do, do not use them!

The people behind this web site have no idea of what they are doing. I ordered a jersey that they said was in stock and would be send the next day. When I called them a week later they told me it is longer for custom made jerseys (which it wasn't). They had no idea when it would be send, so I told them to cancel it. I then bought a jersey at Canadian Tire.

10 minutes later I received an email that my merchandise had shipped! When I called them back, all they would say was that my order had been shipped, and could no longer be cancelled. Of course, I could send it back, but I would have to pay all the shipping.

I do not understand that a large organisation like the NHL wants to be associated with this crap organisation. This is a rip-off.

Don't waste your time with this place. I wish I had to check out this site before ordering. Ordered a framed Boston Bruins Patrice Bergeron 24.5" X 33.5" Framed Player Sign for Christmas. The first one I received had a cracked corner. I chatted online with customer service. They sent out another one. Just received it today and this one was worse. All four corners cracked and the picture slipping out. Terrible quality. I think they get a lot of suckers like me thinking this is an official NHL merchant site. Over priced and cheaply made.

I placed an order online and received an email the next day informing me there was a problem with my order and i would be refunded within 2-7 business days. I reordered again only to receive another email stating the same thing. Bothers times I called customer service and was assured my order would go thru. The next day I received another email that my order was cancelled. I called customer service again and she told me that she had 100% success in helping customers lol. So I had her place the order for me and I received an email the next day stating my order was cancelled. Called and they said they forgot to add half my postal code lol. I told em to forget about it. What hassle for nothing. NEVER ordering from nhlshop.ca again. What a load of crap

SO BAD, I got a few things from there before, some not in the best condition. But I decided to order some Christmas presents from them a few weeks ago anyway, that was all fine until I tried again yesterday and every single time I tried to put it through it was declined! I tried to contact customer service only to be hung up on a few times and left to ring through the rest. Contacted them VIA twitter hoping for extra help only to be told to ring customer service! After I had told them I had issues with calling customer service! Terrible service. After a few years of shopping with them. I'm going to have to find somewhere else. Because this is shocking

The website is unbelievably bad and poorly laid out. Discounted codes are not applied and full price is charged.
I placed an order and when I received my final invoice the price nearly doubled. I was told that I didn't include the discount code. The company refused to make an adjustment to the price and suggested I return the item and then place another order with the discounted code. NO WAY! The customer service representative and the supervisor could not make this simple adjustment even though the item had not shipped. I have lost all faith in this company. Buyer beware!

This is the worst site ever. All I ordered was a gift card March 24th. It said ships in 3-5 business days. Never shipped. I have to contact them. Oh, sorry. Get "shipped" email the next day April 2nd. Says will arrive April 17. NOTHING. I have to contact them April 28. They don't know where it is. I ask "you don't have tracking on your items?" They say "it was mailed". I've asked for a refund... still waiting... betting I'll have to call them again in 12 days. Horrible service.

Hi, So I order a custom Chicago Blackhawks sweater and instead of receiving a (L) men I received a (L) youth. But since this item is custom they said i cannot return it, even if i got the wrong size but ordered the right size, which makes no sense to me. This is a poor manged company and don't give a *******@ck about there customers. I would never re order as they have an attitude and sorry just doesn't cut it. If they made a mistake they should fix it, that's what large companies should do and not pass on the cost for a company mistake. I talked to the floor manager and ask for an email so that he can see what I am talking about through photo's but would not give it out. Which company in today day and age does not receive email. Please be carefully when ordering as there sizing chart does not match what the physical cut of the clothing is. Almost impossible to order with confidence. Going forward i would use the website to view only but order items at a brick and mortar.

I ordered a jersey Jan 20 2022. It is Feb 28 2022. It still has not shipped. It was suppose to be here by March 1st. This is suppose to be a birthday present for March 3. I thought I had ordered with enough time. Clearly not. Not happy nothing has been done I've been on the phone twice trying to figure it out and it still hasn't helped.

I ordered 3 things 5 weeks before christmas. 2 arrived. One item was not as advertised the other item with a customized name was completely wrong and the third item still hasn't arrived. Garbage product and garbage service. (To have the customized sweater fixed (maybe...) I would have had to return it (at my cost) and they would re-send and I would have had the pleasure of repaying the tolls. I ended up cutting my losses and wasting 300 USD, but they "apologized for my inconvenience".

Wife made a deal that if the Habs beat the Leafs, we'd order a jersey each for the playoff run. That was May 28. A home Gallagher and Caufield Jersey were said to be 3 - 7 days of shipping. Then the email states that this is only once they've received the product from the manufacturer. So skip to June 24, and an email saying they have no idea where the orders are and haven't heard back from the manufacturer. Awesome. Habs may indeed make the Cup final, and we'll be without the jerseys all the same.

Based on reviews here, I guess we're expecting the wrong sizes and missing letters from the jerseys too. We tried to cancel (as per the email we just got) but when you actually go to cancel using their link, you can't cancel anything. A smooth operation they got here.

Not sure what's up with this company. The people in the call center are nice enough and super apologetic that I'm having a problem with my order, but never a solution! Started back in Sept. When I ordered a premier Boston Bruins jersey. When it arrived, it was the wrong one. Returned it, requesting the correct jersey. Had to call to get that kick started. Second shipping, we received the same WRONG jersey. Many phone calls, and many minutes on hold waiting for a supervisor later, they were overnighting the order to me. So excited, because it arrived on the birthday of the intended wearer! But that excitement quickly faded, when we discovered it was the same WRONG jersey AGAIN… After many more minutes on the phone yesterday and today, I am promised a personal phone call from a supervisor, with a supposed resolution to my issue. I'm not holding my breath...