Advance Auto Parts

Just Stay away if you order online and need to do a return. They only return to original payment and will not give store credit even when you tell them the card does not exist anymore you bought this on due to being hacked. Now I have 50.00 in limbo somewhere but needed new headlights that were only 6 months old. What a joke!

I've used Advanced Auto for years without an issue, but this time I ordered online. Specifically, an oil change bundle. The site has you enter your vehicle specific info (year, make, model, trim level, engine...). It gives you a choice of which weight oil and brands. Selected, paid, it was shipped. What it actually sent was 1 5 quart jug, not what the vehicle requires. I am 2 quarts shy so I have to now run out to get more oil to finish the job I was about to start. What is the point of added vehicle info if it doesn't add the correct amount?

My wife stopped in a store since I was busy working. The employee was rude to help her and showed her where to go. From there she was on her own. She is not young and has bad arthritis and asked him to loosen lid at checkout and again making remarks. There are not many brick and mortor stores around and customer service is very important. If you are not happy with your job don't take it out on others. I am very disgusted with the treatment.

I just had a bad experience with a dealer who said i needed a new battery. They even told me not to turn off my car, but i did. Turns out my car started up again and the wonderful service person at Advance checked it out for me and it was good. I cannot for the life of me understand why dealer's service techs want to mislead customers. Oh yeah, it's about money. Please, if you are told you need a battery at a dealer in Salisbury, NC, run to Advance to get it!

Do not buy car batteries from this place. My husband tried to get a new one under warranty and was told it was still good, when in reality it wasn't. We had it already checked before bringing it in for replacement. My husband was so mad, he told the cashier that she could keep the battery if it was still good. We will no longer do business with them. Now my truck works, we bought a new battery at autozone and it starts very quickly. They are all out for commission, so if they can sell you something rather than trade out an battery with a warranty they will. Not a great experience!

James at store 3611 provided excellent service for me when I went in to get windshield wipers and screws for for license plate. He was very professional and was very knowledgeable about the products. Kudos to you James. I'll be back again!

I emailed them pretty quickly after I finalized an order to cancel. This relay is really difficult to find, and it wasn't going to be correct.
The emailed me back 6+ hours later saying that it was too late to cancel, but i can return it whenever it get to me. But I don't be getting the shipping and handling back. Are you effing kidding. Yah, 6 hours later it probably is too late to cancel.You suck.
The POS is still clear across the country. And it took you 6+ hours to get back to me,?!? Total waste.

Under the serpentine drive belt category, they thought it's convenient to add timing belts. Well I order the timing belt and tried canceling within an hour. They said they couldn't per policy of 45 min. Amazon doesn't list timing belts under serpentine drive belts. Is it really that hard to change this? And within an hour, I'm sure the had it on the truck ready to go lol

Worst store manager ever. Purchased 4 year warranted battery. Battery lasted 4 months. Due to location had my car taken to dealership. They determined the issue was the battery. Returned the battery but they would no give any credit because we had replaced. Returned the battery to the store. He said it wasn't good but gave up no credit. Didn't think it was the battery since it was almost new. Very rude manager. He was too busy waiting on a lady and her grown daughter.

Yesterday I went to the auto parts to get some help for a part that I needed (store number. # *******). Shelton T. Was very helpful. He was so polite and very professional. I really appreciate the service that he provided to me. I wish there were more people like him because it makes things so much better. Great customer service!

Been building cars 46 years This company is crooked as hell.Qouted me 130.00 for a ball joint for a 23 year old jeep.Called the manufacturer of the ball joint 34.00.Tells you what ADVANCE is doing.Advance quoted 300.00 lmfao 300.00 for a moog.I called moog 46.00.Once again advance dirty!

I ordered a part online. Paid extra for 1-2 day shipping. My part will not be delivered for 5 days. I chatted online with 3 people. As soon as I said, "I want a refund for shipping." the chat magically ended due to connection each time. I finally got a phone number and talked to a live person and they told me, "It's 1-2 business days." Is says nowhere on there sight about business days. Then they told me, "The best we can do is offer a $20 coupon." The shipping was more than $20. Don't waste your time or money with them. Poor customer service, deceitful web site, and like I said, "They rob you!"

This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number). Repeated calls to corporate and they claim that it can take 3 months to come back to them (in this day of computerized ACH's and such, this is complete bollocks!), then they'll refund me in another way. So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the crappy rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc., in the amount that Advance claims they refunded. Advance corporate doesn't care, they're just glad that they got my money and will never refund me. I've shifted to buying my own and parts for customers vehicles from other sources now.

You can order online and pick-up in store within 30 minutes. You can also order and have parts delivered. As long as you are signed up for an account you receive all sorts of discounts. They could package some of their items a little better than they do. But their packages always show up on time and are undamaged. If you have a return you can just drop it off at a local store and get your refund. I have yet to experience shipping an item back for a refund.

Went to buy a headlight bulb. Was unsure how to replace it. It was dark and needed it replaced before I even left the store. They told me they are no longer allowed to assist with things like build replacement. I'll go to AutoZone from now on.

Bought a fuel pump there it was made so cheap the paper thin metal broke took it back and the girl at the counter came back with an electric after i handed her my broken mechanical fuel pump she tells me to come back she ecan't give me a refund she keeps my broken pump and my receipt then the manager calls and says he is crediting my account $26 that was 2 months ago still nothing they stole my money i am so pissed i don't even wan't to go in there