Advance Auto Parts

I used to buy only from advance, not alot but when in need. I do believe the person working in shipping gets paid from how many orders called 20 minutes after realized mistake in shipping, was told it was 3 hours to late couldn't cancel. I bought the parts I needed, now the order was shipped said delivered I never received. Was ripped off for 216.00 because of people in the shipping place flat out lying. Had to rate or 1 star is to much. Store itself I have no problem.

This auto parts store is great... all you have to do is put in the make model and year of your vehicle and whatever you are looking for will come up if they have it. I ordered online for pick up at the store as I live one a block from the store. You can also have it shipped to your home. They have a variety of price ranges for parts (pay more for quality as always) so everyone can afford to shop here. They always seem to have a promotion of some sort going so saving money is a definite possibility at all times. Alot of times there are also helpful reviews on items so you can get an idea as to whether or not people feel the part is worth the money.

Bought a heater resistor I didn't use. Tried to return it. Employee started inspecting part like I was trying to return old part. Then stated they didn't return electrical parts. Especially damaged ones. He pointed out a default on resistor. I told him if it was bad I bought it bad. That I didn't open the box to look at it. Little alone to install it. I guess everyone is a crook that tries to return something. So I used his reasoning. Took it to another store and returned it as defective. He pointed it out. As I said I never opened the box. So they sold me a defective part to begin with! They won't sell me another defective part or any part for that matter. I'm done.

I've been in the store a few times and I always feel welcomed. Everyone is so nice! Oscar has helped Me a couple of times recently, and he is so helpful and knowledgeable! This is a place where the employees make you feel comfortable.

It is 2022 and Advanced doesn't give you the option to cancel online. You have to call and be greeted with poor customer service where they just tell you that you missed your 45 minute window to cancel. Well okay, I wouldn't have missed that if your call center was 24 hrs? Seems like if that's the policy it should be.

Bottom line is that Advanced has a shady system in place for their own benefit. They lost a customer today for life now that they reared their ugly head.

I've been helped at times, They sold me a bad alternator, they sold me a defective turn signal stalk that didn't return to the neutral position and plainly didn't have any standard tools in stock, hello Amazon, $54 for all of my needs. Today (5/13/24) the cashier said he didn't know what I was talking about... I was talking about Part number 939-243. Dorman 17x 6.5 Steel wheels, which I believe I bought two before. The two other cashiers wouldn't help either, miss-direction from other employees. Oh the Houdini thingy, lol. I remember having a battery salesman there said don't look at the testing meter, I need you to accelerate the engine. They had one lady manager that seemed to care, she sold me the defective turn signal stalk. I know the difference, at times I am difficult, because I worked for Dodge, Toyota, Nissan and Mercedes Benz. We weren't allowed to "play work" with questionable quality parts nor mis-lead customers. Advance is why I'm this way!... and this review wants me to provide Proof of Purchase.

Advance Auto in whole as a company seems to have issues with people with disabilities. I know several people that work there for year's. As they have aged, as everyone does, they have developed health issues. The company is now pushing these people out the door stating that they cannot preform their duties. This is a horrible way to treat your associates that have been loyal for many years. My heart goes out to everyone with disabilities trying to find a way to earn a living and get discriminated against. These people need to band together and fight for their rights, and force big companies to take accountability for their discrimination.

I ordered a several parts online. Placed the order and arrived at the Mooresmille location within 30 minutes. They had already had the order ready and waiting for my arrival. I had forgotten that I needed some extra parts that needed to go with the part that I had just ordered online. Mike was the employee who helped me and went above and beyond to make sure that I understood how the parts worked and what problems that I might run into when installing it. It makes difference when they have the experience and knowledge can give you tips on how to avoid potential problems. Thanks again

Hi, my sales day started out bad. My mirror fell off the side of my car so I couldn't see the change lanes. I stopped in advanced auto care on West Lake Mead in Las Vegas Jonathan one of their employees went out of his way to afix a mirror on the side of my car so I wouldn't wreck until Kia has a mirror coming in weeks from now. Jonathan is a great asset. I would've love to have him working for me. Thank you again.

Looked up price for car battery online for $159 and went to store (Monroe, NY) and was told $169. I showed the counter person the on-line price and was told I could pay for the battery on-line but if I purchase in-store, it's $169.
Left and went down the street to Auto Zone, $159 done deal.

I took a failed battery in for replacement as it was a "gold" and is guaranteed for three years. The battery is just over two and a half years old according to its date sticker. I was told that if I didn't purchase the battery at the store I was returning the battery to then the warranty would not be honored as the stores are"not connected". Unbelievable

Great Experience Was traveling to a Pensacola had battery failure.Stop in to the Advance The lady was very friendly she help us to get back on the road in s timely manner and wished us safe travels. Best experience I had in a long time.

I went to Advanced Auto Parts
In Palm Coast Florida.
I was looking for Seafoam Spray. I couldn't find it. I asked a sales guy behind the counter and he was short and talked down to me. He told me the product I was looking for was in the rear of the store with a tone of arrogance. I returned with the product I was looking for to check out. Low and behold it was the was arrogant salesman and he once more was short with me. I needed help and this was what I got.
I will never return to that particular Advanced Auto Parts again. What shame one bad apple can destroy a business.

I work for Door Dash the man rudely said I was late for the order and wanted me to wait while he canceled it. He said he sent his driver. He need contacted me and gave me a timeline he waited until I got their to cancel it. I do not think other delivery companies should use this Advance Auto Company Thank you

Ordered part. Didnt come in when promised. Re ordered part through store manager. Assured me he would call. Never called. Went to store and found out warehouse never had part. Manager hid so he wouldn't have to talk to me.

I recently ordered online a COP coil and spark plug for a total of $41.57. I did not need the parts and promptly returned them to store purchased from. I assumed my PP method of payment would reflect the same price payed, No The statment showed $30.63 Credit issued to paymeny method, A $10.94 difference.
The associate at store I brought the paperwork to said, That is normal and the actual balance will be payed later. So far Nothing not even a notice I was shorted and why, WARNING to all, Check the paperwork It seems a way that people can lose money of not aware of the rip offs like Advance auto online,
Oh and I actually needed the parts and was charged more than the first sale and now cost me $44.92 for the same parts I returned 30 seconds ago,
F Advance Buy on eBay you get full refunds for the returned parts,

I ordered an ignition switch from AdvanceAuto.com because all the stores in my area had no stock. When checking out I used "speed perks" and a discount which put me a few pennies under free shipping so I ordered the recommended cabin filter for one my other vehicles. Today I received an email saying the ignition switch has been cancelled so went to RockAuto.com to find the exact same ignition switch for 1/3 the price. Being a curious person I checked the price of the cabin only to find out my car doesn't have one.
I maintain 10 family vehicles and will bring my business to Rock Auto for mail order and Napa for local items.
GOODBYE ADVANCE AUTO.