Advance Auto Parts

Sad to be an American. When you walk into a store in America and you can't read the signs because they all in Spanish and the music is bad language and talking about sex all the time you walk in this store. Today is the last day I will shop at Advance auto part. Sad time to be an American in Houston Tx.

Ordered a part Sunday that was supposed to be there on Friday. No part. No tracking info. All they could do is order the part again and wait another week. Car not drivable because of part that should have been there! Never had this problem before with them over the years of buying parts. How can you not track the part or give me any information except we can reorder it! Will not be doing business with them again! Would give negative stars if they had it on this review. Has left me in a bind without a vehicle! With all the technology today y'all suck!

I placed an order for brake pads and it said it was an exact fit for my Dodge Caravan. I took them out of the box today to put on and they aren't even close to fitting. I bought them during a 50% deal of the week and now that deal is gone and they won't give me that off or even the 15% online discount when I went directly into the store to return the brake pads. I didn't have my order # with me and they said they can't look up an order without it. How about being able to look up an order by my last/first name for God's sake. Go out and hire a programmer who knows how to program. Really close to not going to Advance Auto Parts any longer. Very frustrating and time consuming since my car is still on jacks because of this screw up.
I just noticed on the credit receipt that she put in "part not needed" which isn't correct. I needed the part if it would have been the correct part. Brakes ended up costing me twice as much as the original order!

Went in to go order some parts and there was a lady that treated me with so much hostility even though we called the day before saying i was going to come in the next day to order said parts. Needless to say she got us banned because my partner helped me go to the restroom because I had just gotten out of the hospital previous of going there. Then had corporate delete his commercial account and now he can't go back at all. Never having anyone that we know go into that auto zone again.

I went into Advanced Auto parts yesterday 11/9 for a Camshaft. The Camshaft was defected so I took it back. The cashier refused to give me a refund and said come in tomorrow morning and speak with my Manager. I went in this morning and was told the manager was off. There was another cashier there who seen me in there yesterday right away he said I can't do anything to help you call Corporate. I called Corporate spoke to a really nice girl named April. She stated they could have did a defected return and given you another one. She said I will contact the Manager and see if he is willing to do a refund he said no, therefore I'm out of 57.16 I bought another one from O'reillys. I will never spend another dime in Advanced Auto and let everyone know that they don't give a damn about their customers as long as they have your money they could careless.

Ordered and oil filter same day delivery cause I wanted it same day. Guess what didn't get it. Next day called in and they said it's getting delivered that day. Guess what didn't get it so I called again and the lady said I got 2 options either cancel the oder or come pick it which was 38 miles. I'm confused why they call it Free same-day home delivery if they can't do it. Don't make any sense to me.

I went in Grandbay Alabama store 15 minutes before closing.I asked about a part that I really needed, the gentleman was very abrasive unwilling to make an effort to help me. I wounder how many people get turned away?

On the afternoon of April 4,2023 I made a purchase at your store in Frazer PA #*******. A young man named Chris Bean waited on me. He did a thorough job of finding the part I needed. When I got home, I realized I needed more parts and went back to the Frazer store. When I arrived, Chris was in his car, engine running, about to go home. He recognized me, turned the car off, and volunteered to go back in the store to get me what I needed. He didn't have to to what he did, but his sense of responsibility went over and above.
I have been using your store in Frazer for a while and every experience has been very positive.
Give Chris Bean a raise.

I just had a bad experience with a dealer who said i needed a new battery. They even told me not to turn off my car, but i did. Turns out my car started up again and the wonderful service person at Advance checked it out for me and it was good. I cannot for the life of me understand why dealer's service techs want to mislead customers. Oh yeah, it's about money. Please, if you are told you need a battery at a dealer in Salisbury, NC, run to Advance to get it!

James at store 3611 provided excellent service for me when I went in to get windshield wipers and screws for for license plate. He was very professional and was very knowledgeable about the products. Kudos to you James. I'll be back again!

Have to give a shout out to Bri at the Lees Summit, MO location at State Route 291. She took command of the situation and mounted license plates on my car! I didn't know it, but I already had the necessary hardware. Very conscientious employee!

I needed a battery put in, Scott was very helpful great and positive while installing the needed battery! Sam was very professional, knowledgeable as she help with the processing the sale. I will definitely comeback for my auto parts needs. Kim S.

I'm 72 and drive a 2008 Chrysler Town and Country. Whenever I've needed anything I go to Advanced Auto Parts in Sycamore. They have helped me with several things on my van and gone above and beyond to get things done.

Needed a new battery. Needed it NOW. Needed it installed (I usually install my own). Raymond Roth, a new associate at the Advance Auto Parts store on Hwy 291 in Lee's Summit, MO helped me find what I needed, gave me several options, and then installed a new battery in my car and kept the old battery core. No charge for the installation. He did it all in under 10 minutes. Great guy. Perfect customer service. Exceeded my expectations. Jim R

Jim Chukalas is an exceptional Manager and human being. I stopped in to get a quarter of oil When my wearing light came on I was kind of nervous about that because I have newer car And it was snowing in yucky outside.

I ended up being 38 cents short to get a quart of oil he actually chipped in so I could get the oil and put the oil in my car saving my morning thanks a bunch Jim for a great customer service.

I would recommend this store to anyone.

The Advance Auto on Government St in Mobile, AL has the rudest employees I've ever encountered! Ken and another male employee (who looked like a wannabe biker) had to be the rudest employees I've encountered in my life. I will literally have my car towed or drive many extra miles to go to a competitor before I shop there again. They are lazy. They are inconsiderate and they act like they would rather be anywhere other than working there. They aren't willing to help. They act as though you're wasting their time. I have worked in customer service for years and I would have absolutely fired those two if they worked for me!

I visit the Gravois location daily and the team there is awesome mainly there manager Greg he helps his team out in a great way to get the job done. He multi tasks between customers giving the best customer service. I will forever shop there. I love the new crew and management. He even installed my battery in freezing cold snow. They are the best.