Advance Auto Parts

Store manager Ian Cross and his assistants Tradis Louder and R. Osalyn at AA Store 9733 Sylvester, Georgia are some of the best AA employees I've ever encountered.

For the best service and knowledge of this employee his name is Hilary Torres best service located in store #7669 at 2484 west Illinois av in Dallas

My first mistake was choosing Advanced Auto Parts in Cahokia Illinois over Auto Zone, I came in and order break pads and routers for my van, and the lady who works there gave me the wrong size for my vehicle after I told her what make and model van I had, so when I got to the mechanic shop the mechanic told me the breaks and routers don't fit, so I took them back to Advanced Auto and they told me I couldn't return it because of my past history of returns. Let me say that I have only had one return at this place in the last year I hardly go there because they never have enough people working and obviously they don't know what there doing, but I went anyway because it is closer to my house. So I call customer service where you as a customer are supposed to get help but you guessed it they couldn't help me either, they said there is nothing they can do even though it wasn't my fault and there own employee gave me the wrong parts, now I have breaks and routers that I can't even use that cost me $187. Oh! And by the way I had to buy a whole other set of breaks because the ones they gave me didn't fit. Thanks so much Advanced Auto all I wanted was my money back that's it. If this review doesn't change anything I will never ever go back to any Advanced Auto and I will be telling everyone I know about how horrible there service is and how bad there return policy is even if there own employee gives you the wrong parts you won't be able to return them. This company has proven to me that they do not care about there customers and they will not help you even if its there fault, this place does not even deserve a 1 star rating. And lets see how long they leave this review up.