ShoedazzleReviews 2,120

If I could rate this site with NO STARS, I would. Worst service ever. Dont order these cheap shoes. Not worth it and certainly not worth the 39.99 monthly scam they automatically sign you up for. I was simply requesting an address change for shipping 30 minutes after I submitted my order online and was told the order had already been processed for shipping so I could not make any changes.
Bull$#*!! Huge inconvenience. And this was after being on hold for 30 whole minutes. I cancelled my service with them immediately. NEVR AGAIN.

Everything was good in the beginning. I was actually a member for a couple of years. Customer service has gone downhill. They sent me a promo for a black Friday sale. I decided to use the offer. The discount did not show in cart. I waited til they opened and called and stayed on hold for a very long time and then was told I was wrong there was no special. I argued about this for a while. I was on the phone with customer service for a VERY long time. Finally I was told that that was indeed the special, but it just ended at 12 so too bad (?). I decided to cancel my "VIP" membership. I was told my unspent money would be credited back to my card. It wasn't. I was charged again a few weeks later. They did take back my "style points" which are a frequent shopper program. I emailed too to no avail. I tried the live chat. I got stupid responses like, "if you would like to check your status please go to your account details on the website." That was not helpful. I was told that to cancel I had to call. I called again. I told the CSR the entire situation. She said, "Unfortunately I can't do anything about that. If you would like to cancel your membership I will help you with that. Is there anything else I can do for you today?" I said yes, I would like an apology. This is unacceptable to treat your clients this way. She finally apologized and claimed to cancel my membership. We will see. This site will not last if this is the way they treat customers.

I have been a ShoeDazzle customer for a few years, and knowingly joined their VIP service (it's $10/month, and you can save your credits for a few months so you don't have to buy a pair every month like you did with their old membership). I hadn't ordered shoes in awhile, so I had about $50 in credits, perfect, free shoes! Every time I tried to order, though, they "lost their balance." No matter what device I used, I couldn't place my order. But they could still continue to charge my account! I sent several emails which I never got a response to (2 business days my $#*!!) and after they charged me $20 MORE I called and demanded a refund. The rude $#*! literally said, "yeah, that's not gonna happen." and LAUGHED at me! I spoke with someone else who placed an order for me and canceled my account. I was still getting emails from them about their daily fix and everything else I'll NEVER consider looking at again. So today I receive an email from Client Services (10 days after my LAST email) "oh it looks like your account is canceled" NO $#*! LADY I wasn't gonna wait for you so I could continue to be fraudulently charged! I've heard JustFab is much better, but BEWARE because JustFab and ShoeDazzle are MERGING so that will probably change! Also, the shoes are just okay. You get what you pay for. They're okay looking but VERY poorly made.

I wasn't scammed by the VIP option, but I have been scammed by their addition of a "duty" charge. I live in Canada and have purchased shoes from here before without having to pay any sort of duty fee... however, when my husband went to pick up my 'parcel', they tried to charge him a $21.68 fee for duty. Our postal outlet said they had to take it to ANOTHER town for me to get it... such a mess. I also already paid the $19 shipping fee, so my total keeps going up and up and up! This all started with a purchase I made back in June. I ordered a pair of shoes ($49) and they charged my credit card... three days later getting an email saying "we are out of stock, but here's an extra $15 for the inconvenience". Apparently this extra $15 only lasted a few days and I lost it. However, a summer promotion came up, so I thought I'd take advantage of it... now I'm paying $80 for a $25 bracelet and $30 purse= $55 - $15 promotion = $40 (is what I SHOULD have had to pay!, plus regular shipping of course, but this is crap).
Like everyone else, I've tried calling only to be put on hold for forever! I emailed a couple days ago, but have yet to receive a response. It took 7 days the last time I emailed regarding the "out of stock" situation. I will be leaving a bad review on their website, unliking them on FB and warning everyone I know that they are sketchy! Oh and their shoes are POOR quality (I can't even get my left foot into the pair I DO have).

Scam Alert! OK - first of all, they mostly get you to order shoes so they can drag you into their $9.95/month VIP service. My daughter ordered shoes and I started seeing this charge on my card, even though she believes she did not sign up. Further, she sees no credit in her account.

OK - so let's say she was stupid and signed up accidentally. I called to cancel and waited on hold for over 40 minutes 3 times and no one picked up. I then emailed them (they say 2 day response) and heard nothing for 6 days. So now I've disputed this with my credit card company.

Don't get sucked in by them!

Have always trusted and love the shoes and the experience I have received from this site but after today I don't see myself ever purchasing anything from it, jr the (supervisor) it not about been refunded for the shoe but it for the love I had for it but you guyz took that away m not getting the exchange size I requested for either m I getting the one I sent back how it like taking candy out of a baby month that was my experience today

The website is weird to navigate around. It's suppose to be set up in a trendy and helpful way I guess, however I think it would be more helpful to keep the site simple. I spend most of my time on the Internet -sadly- so I'm not just saying its kind of difficult to navigate around because I'm inexperienced with computers haha. The shoe selections are okay. For every 10 shoes I usually find one I adore. I've only bought one pair and they're very cute shoes, the shoes came in about three days (I only live a few towns over from their headquarters though), and everything on the shoe seems very good quality-except the heel. Of course the one part of the shoe that's holding me up feels like cheap plastic. The rest of the shoe's materials feel great but the heel really concerns me.

What did I expect from anything that a Kardashian touches. They are horribly mis-sized. When I called customer service, the representative told me that "clients from Canada should call in before ordering so one of the girls in the office can tell you how a particular shoe fits". Yeah, that's normal. Everyone always calls customer service before they order to make sure the items are true to size. Really? A Canadian woman's size 7 feet are different than an American woman's size 7 feet how? One pair I ordered fit my niece, who takes a size 11. The other pair were so small, I couldn't find an adult that they would fit, and with a 4 inch heel they were totally inappropriate for a teenager. With the hefty return fee of $14.95, I let my niece have the too big pair, and donated the other pair to Goodwill.

If I could give this site zero stars I would! I ordered a pair or shoes from them on 5/1/2013 and received them on 5/9 which I thought was great. Unfortunately the strap on the left sandal was about 2 inches too long! So I printed out an exchange form and sent it back out the same day. It is now 5/28 and havent gotten my shoes back yet. I have emailed them several times and am currently sitting on hold (for an hour now) waiting to talk to someone! Will NEVER order anything from them again!

I believe this shopping site does manipulate their customers into a monthly membership. I was introduced to this site by accident due to my bf letting his relative purchase shoes with my credit card. That inside drama taken care of privatly aside, Shoe Dazzle does charge the credit card on the account monthly, even if no purchase that month was decided. I'm sure this disclosure was brought up in a way that would confuse the consumer. I have no idea since the only way I knew about this company was through a investigation of faulty credit card transactions on my account. I believe Shoe Dazzle does conduct tactics to a younger market to manipulate them Into a monthly membership they are unaware of. This company charges their customers a fee every month even if they didn't make a monthly purchase. I understand how memberships work and monthly fees that could be included. However, I believe Their tactics for payment could be misleading due to their multiple complaints and confusion towards their monthly fees.(even without a monthly purchase). I understand the term " read between the lines", however, if misunderstanding happens frequently by the consumer it is considered "hidden fees" or "fraud"...

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I ordered 4 pairs of shoes by mistake. It did not ask me if I wanted to confirm my order, and I did not get a free pair as the site promised new customers. I emailed them right away asking to cancel the order. I did not have all that money on my account and would be charged over draft fees. I did not get a response, I called the following morning when my card was -$37. I was put on hold for over 45 minutes, and when I finally got through the conversation lasted less then a minute, I was told there is nothing they can do. Yes I can return them once they arrive, but I needed my money in my account before that. They did not ship out yet, I feel as though they could have made an effort to not send them out. They said they are "being prepared to be shipped" Which would mean they have NOT been shipped yet. So don't ship them. I would not buy from them, even if I love the shoes that come in, they are going back and it's the last time I will be on that site. The customer service is non existent.

First of all, I only chose one star because there was no option of choosing a ZERO STAR rating for this company. If you live in Canada, DO NOT BUY from this website. When I finally got my pair of boots, outside of the time frame that they said I would receive them in, I had to pay an extra $23.00 for duty taxes. This meant that I actually ended up paying MORE in shipping costs then I did for the shoes! And, because the shoes were NOT "true to size", like they advertise, I would have had to return them. But, because they do not offer free return labels for purchases from Canada, I would have had to spend another $20.00 to ship this item back, which in the long run wouldn't have saved me any money.
I would also like to point out how they offer free shipping for the "contiguous U.S." AND a free return label (for orders over 39.95), yet they charge Canadians $14.95 for shipping NOT including a return shipping label... Not quite sure how this makes sense. Perhaps it is beneficial for those who live in the U.S., but it definitely is not for any citizen of another country.
I would not refer this company to anybody. The quality of their shoes is absolutely horrible and I wish I had known this before I became a member of this website and got sucked in to all their marketing schemes.