ShoedazzleReviews 2,120

I f#*%ing HATE this website. I went on the website one time to buy a pair of shoes for a wedding, I picked my shoes, the price came up and I clicked confirm. I later look at my credit card statement and there's a forty dollar charge for **VIP membership**...? I called to explain it NEVER ASKED me if I wanted to be a member, but it automatically signed me up and I was hoping to get a refund. The guy, with his smug additude went on and on about the terms and conditions and fine print details the site offers. Like who reads that s!&# when going to buy one freaking pair of shoes and he wouldnt give me the refund. DONT BUY FROM THIS SITE

The quality of the shoes is very poor. I give them 2 stars because the shoes look as advertised. I bought a pair of shoes used them 3x and the sole fell apart.

BIG TIME RIP OFF! I ordered two pairs of shoes from Shoedazzle - I really can't tell you about the quality because I never received my order. I did receive an order for someone else. I attempted to return the order but they have to send a return mail label separately. (Why is it not automatically in the box - like most companies do). It took two days to find out they could not send a label (?). Additionally, because of the aggravation, they were suppose to give me an extra 10% discount. I didn't receive that either. Once you get a rep it takes along time to get anything done - also it is hard to understand because many of the reps do not speak English clearly. Finally, I asked for my order to be cancelled and the return of the $39.95 (fee/credit?) whatever. To this point I have not received anything (except someone else's order and a lot of aggravation. But Shoedazzle has made sure to debit my account - even though they have not given me anything. To alleviate this hassle go to Payless, Rack Room, Shoe Circus anywhere - it's cheaper, better service and there are no confusing membership fees or double talk. They don't have negative star ratings but if they did it would be negative -5.

If I could give 0 stars, I would. Absolute scam. You will be lured in by an ad that tells you "FREE BOOTS" don't fall for it. You will be automatically signed up for a VIP membership that charges you $39.95 a month! Even if you do not buy anything from them you are charged! The first time this happened I called and was told my membership was canceled but I could not receive a refund even though I was forced to send these "free boots" that I got back because I canceled my membership. THEN this month I was charged $39.95 AGAIN! I called back and was told I had never called and canceled my membership. AGAIN I was not given a refund. Total bull. The customer service is rude and not helpful and they will not answer your online chat if you write out what your problem is. I had to trick them and write "need help buying boots" then they answer. DO NOT EVER buy from this website.

Haven't got my shoes yet but kinda pissed I still after four days have not got. Any tracking info and when I try to go to acct details like the help page says and it just sends back to shopping. I have tried on phone kindle fire and computer all the same. I was charged so why can I track. However I do wanna say all u $#*!in idiots that say they never were told about the 39.95 if u don't skip a month are flat out $#*!in lists. Not only does it tell u THREE times while setting up shopping and purchasing but my friend got some and they also send u a lil booklet of all specifics and details of it VIP membership... y'all are the scammers not shoedazzle.com

I don't understand how people had 'no idea' they would be charged 39.99 a month. It clearly states it when you are signing up under the header "how it works". They also send you an email saying your show room is ready and 'you have 5 days to skip the month or be charged a 39.99 credit'. I have ordered a pair of boots from here and I love them. I skipped the month a few times since I do not have the money to buy shoes or have credits, so I ended up canceling my account. I created a new account with a different email address later and ordered a set of rings for 5 dollars since it was half off. I skipped the month while waiting to get my rings, then I went online and canceled my account again after I recieved them. This was last month and yesterday I woke up to find a charge from them. So I called and told the rep I had tried to cancel my account but it apparently did not work, she was very kind and kept offering me deals to try and get me to stay, understandable since it is part of her job, but in the end she issued me a refund with no hassel.
It is a very nice site if you can afford it. If you can't SKIP THE MONTH. You are told when signing up how it works AND receive emails. They are not fraudulent you just aren't reading!

Don't listen to all of the negativity on here. It sounds like the same person posting. I have been with Shoe Dazzle for a few years now and they are great. It is no secret that you have to SKIP THE MONTH so that you don't get charged. You are informed of that whey you sign up. They also send out email reminders for it. I have contacted customer service several times for questions and they are always helpful. I have gotten free shoes and accessories with the bonus credits that they send me and I don't even make purchases often. By the way, their shoes are great quality too.

ShoeDazzle is the biggest rip off online company out there. I shopped there for few months and found out that they were charging me 39.95 for VIP membership that I didn't sign up for. I called to get a refund and that I didn't sign up for it, SD said that they signed me up to help me get more discounts. I asked to be removed from their membership, that I didn't want additional discount and will pay for my shoes as advertised. I was told that they will cancel it for me. Couple of months down the line I see membership charges yet again. I called them back and went throughout the same crap about them helping me out and so forth. SD canceled the order for me again, so they say. I cancelled this so called "VIP MEMBERSHIP" about three times if not more. Finally I canceled my card, since I can't stop SD from withdrawing money out of my account I figured this will work. What a surprise, they still managed to take money out of my account AGAIN TODAY. This has to be illegal. I called AGAIN today. I have been on hold for almost an hour now, due to a high volume of calls (not surprised). I will be calling a lot of people tomorrow morning. Including the Attorney Generals office. I hope everyone that went through similar situations, as I see many people have, would do the same.

Shoe dazzle stole, yes, STOLE $119.85 out of my account & every time I call I get told that I'll receive my refund in 5 - 7 days. On May 30th they charged my card $39.95 three times in a row! So I called immediately, 1st customer set. Rep. Said I'd have a refund so I called back yesterday & was told the same thing again! $119.85 for NOTHING AT ALL. Such a shame they have to steal money right out from under people. It really sucks for me I'm a single mother of 2 boys, so shoe dazzle basically stole half of my sons grocery money. Way to go! Truly PATHETIC! Signed, Jodie M. Busson- Ohio.

Shoedazzle has some of the worst customer service I have had the displeasure of experiencing. And when you live in Los Angeles, that is saying something! At first I ordered and was pretty pleased with the boots I received. The second time I ordered, however, was a complete disaster. The three pair of strappy sandals I ordered all looked cheap and plastic-like. I returned them according to their guidelines and attempted to re-order replacement shoes, but they never credited my account... even after 8 calls over 6 weeks. Finally, I wanted just a refund to my card. I have made 17 phone calls over 2 and 1/2 months, and it still hasn't happened. AVOID THIS COMPANY LIKE THE PLAGUE!

Seriously I have to choose a star? They're not even worthy of a star. DO NOT DO NOT DO NOT EVER SHOP ON THIS SITE! It's deceiving because you think you're getting really cute shoes/acccessories for an affordable price but all you end up getting is annoyed, irritated, and ripped off. I ordered 2 pairs of boots recently which ended up being $40 all together my first time purchasing something from this site. When I received them over a week later, only one pair of the boots were the correct size and the other size wayyy too big. I wear a size 7 and got a size 11. I then looked at my order history to make sure it wasn't an error on my end but it wasn't, it was their fault. I then had to ship it back to them which took another week and now I am waiting to receive the boots again in hopes they will be the correct size this time. It has now been almost 3 weeks since my purchase. It has been a complete pain in my $#*! and to make matters worse they have the most unprofessional and least helpful customer service I have ever dealt with. Because I received the wrong size and I had to ship them back they gave me a store credit which I applied to the boots that I originally ordered but were the wrong size so I reordered them again. I was charged for doing so not applying my store credit. So now I have been charged double ($80) and I only have one pair of boots in my possession. The whole thing has been a complete headache. Also, they didn't have my email inputted in their system correctly because apparently they don't know how to spell "outlook" correctly. THEY ARE UNPROFESSIONAL AND SCAMMERS. Please don't go down this awful road like I did. I now have to change my card because I'm in fear they will try to charge me again.

ShoeDazzle gives poor customer service I had a package to come back and I ask the lady if she could update the address in a system she told me she could but she had to do as ex change but she did it as a return( poor listening skills). Secondly I asked her what about my current order she said well you have to wait for them to send it to you return it back to us... then call us back and then we will return your item back to you.( what) she refused to allow me to speak to a manager and hung up the phone. I called back only to get someone who is just as customer friendly as the last one (I'm being sarcastic) After speaking to a manager and she tells me unfortunately there's nothing she can do and it's going to take 5 to 7 business days before I can receive t my money back. ShoeDazzle does have beautiful items but there customer service is in need of a make over.
After I receive my second order I will be canceling my membership. If there's a sense of urgency to take my money... they should have that same since of urgency to resolve / address my issues and not be nonchalant about it

I live in Canada... and I haven't had to pay COD or any extra charges beyond a small shipping fee. I like the products they carry I find they're usually ahead of trends... I have a necklace like Caroline on Two Broke Girls and that was before the show started (I've been a member for ages). Service is decent and I only had one issue with a pair of shoes that were shipped with a small rub mark on them (am sure this happened during shipping). They gave me a store credit that I plan to buy some summer sandals with. I love that they're coming out with more designs that are either flats or low heels as I'm on my feet all day and unable to wear heels because of it.

Reading these old bad reviews have me so confused. I've been a member of ShoeDazzle since August 2012 and became a VIP member in February 2013. I've ordered countless shoes and several accessories from them and have never had ANY issues whatsoever. Some had a shoedazzle label, but many, especially more recently, have other designer labels on them. The quality is great.

If I had to complain about anything it would be that most of the time the shoes I want are sold out in my size-- but that's probably because I only shop clearance styles, so of course I can't expect them to still have a high stock on those.

LOVE THIS SITE.

This is my third time ordering shoes from ShoeDazzle. This past order I decided to order three pairs of shoes. The company, OnTrac they use to ship your orders have LOST my package. I have heard MANY horrible things about this company and I am MORE than disatisfied with them as well as ShoeDazzle for choosing such an unreliable shipping company. I will be cancelling my membership and going back to JustFab, sadly because of this.