ShoedazzleReviews 2,120

I have been trying for days! To get a return label to get an exchange but have not been able to, called and spoken with 7 different people, still no label...

I like the shoes and sometimes they have really great sales. I usually buy flats or low shoes and they are long lasting! I personally don't know much about their highheels, but I know they are uncomfortable. What I don't appreciate the service is that they gave me a hard time canceling my account (i still havent done it). Their fee is a little too much for me and I always make sure I cancel it before they charge me. I'll see if I keep this, but if you are looking to get some good flats you should get them here!

I ordered several pairs of shoes at the same time. None of them fit my wide calves, so I tried to return them. I could only get a return label for one of the three pairs. I sent them back, but only received half of the price I paid for them. When I called about returning the other pairs, they promised they would change this for the first pair. Still hasnt been done. I've been out $103 for several months now because of this--GIVE ME MY MONEY!

I am currently trying to cancel my account and return a pair of boots for a refund to my credit card, and the process is terrible. (I can't ever remember to skip the month, and I can't ever find shoes that I like to spend my credits.)
The representative is claiming that I can only receive VIP credit to order more shoes. I paid for that VIP credit with my credit card. I should be able to receive the refund to my credit card. I don't want to order more shoes that I'll have to return or exchange three times. I just want my money and to close my account and be done with this whole debacle.

Many of the complaints that I've seen here are from VIP members. I've been a VIP member for 7 years and for a while I was purchasing quite a bit from Shoedazzle. However, the products they've been carrying recently don't interest me and even though I've cancelled my VIP membership, citing lack of products which interest me, they tell me I'll have to use my "credits" for purchases. I just don't think the products they offer are worth the money.

I held out, hopeful that the following month would bring something I liked and unfortunately that wasn't the case. Style changes with time and I'm looking for different products which ShoeDazzle doesn't provide. It's disappointing that they don't have a better policy on membership cancellations and refunds.

I certainly won't be recommending the VIP membership or the site in the future.

So I've been a member for two months until today. This month was the first I skipped because I already had credit from last month that I have yet to use. Today they're having a pretty good sale (for VIP members only) so I tried to make a purchase, only to discover 1- I have been charged this month regardless of having skipped, and 2- my "credit" is pretty much wasted because you can only use that credit towards full priced items, aka not VIP pricing.

I contacted them about both issues.As regard to my purchase he told me that my credit only applies if I'm willing to pay full price and the total has to be above 39$ increments. So lets say you have 78$ in credit like I did earlier today and tried to purchase two items, 1 was 39$ and the other was 19$, my credit would only cover the 39$ item and not the lesser value item even though I have enough balance to cover it! That's just ridiculous, but fine, I should've read the fine print.

He also informed me that they recommend not using the mobile site because sometimes the skipping a month doesn't go through and if it did I should have gotten a confirmation email. I told him I never got one and I didn't know that I was supposed to as this is my first time skipping, I just wanted that credit back. He said he can't do that.

I am seething at this point, use whatever credit I have to buy things I don't really want, and cancel my membership. To cancel I have to speak with a rep, they dont just have a cancel button. He wanted to know why, I told him I just wanted the credit for the month back and they had refused to do that so I'm done. He says I"I see here that you've already used that to make a purchase today so unfortunately I can't return it to you, but I can give you a 20% discount on future items if you will stay as a VIP member" The games they play are unbelievable!

They aren't upfront and customer service is ridiculous. Just stay away

Shoedazzle is not worth the 39.95 to me. I hear the quality of the shoes and stuff have gotten better over the years. But to me there is not much of anything worth buying for 39.95 A MONTH. That is just a personal opinion though. Some people may love the things they have on there. But I only ordered once out of all the couple of years I have been a member. Then it irritates me because it is so easy to forget to skip the month in order to avoid the unnecessary monthly charge. So i have to call them every month to get my refund. Gladly they do keep giving me my money back so that leaves less of a problem for me.The only issue I had was, with a refund that the operator told me she processed. I waited 2 weeks and never got it so I had to call back again and have someone else do it. They also try and convince you to stay with them and just skip your months instead of canceling but i finally just cancelled mine today. I would say overall just to go on there and try it for yourself. There is some good and back aspects of it. But you have to know what your'e getting into and if that is something you want to be apart of. It is 39.95 a month!

I was unknowingly placed in the VIP awards program in 2013 and I have been charged $39.95 each month as of June 13,2017. It was not until I audited my personal account that I realized that my checking account was being automatically debited by ShoeDazzle. Yes, I should have reviewed my account, but I TRUSTED the company. I entered my credit card number when they expired to make a PURCHASE. I had no idea that my card information would be used monthly.

I have ordered items from the company throughout the years, but the amount I ordered from ShoeDazzle certainly does not equal to the $39.95 I paid monthly. The membership fee is not even stated on the website and when I spoke with Ana "my shoe fashion consultant" she placed me on hold and when she returned she did not answer my question. Instead she kept pushing me to "skip a month" until I had to become very stern with her. She placed me back on hold and when she returned to our call she rattled off a lot of information and told me that I would only receive $79.25 for my FIVE YEARS of monthly deductions.
I am very disappointed and I will definitely never recommend that anyone order an item from Shoedazzle as they will become automatic VIP members and waste their hard earned income for items you can find cheaper in a department store.

I made a purchase of 4 shoes and I received the wrong one for one of them. Fine no issue. I called customer service and they told me they couldn't assure I will be getting the right ones, and on top of that to return it I lost $20. They said that it was a warehouse issue, i just think it is unfair how the customers pay for their mistakes. Right away cancelled my membership and returned all shoes. Safe to say I will NOT be purchasing again from these people.

To date I have ordered over 300 pairs of shoes for me and my daughters. I have also ordered clothing and accessories as well as over 300 purses. I gift a lot of the things I buy and always receive a positive response.

I have never had an issue that they didn't work extra hard to resolve. They have always been gracious, helpful and understanding. For example, I needed to return a pair of shoes outside of the return window. I called and explained that the shoes were too small and I needed to return them. I missed the window because of illness. My representative was VERY understanding and allowed me to make the exchange and also stated that they hoped I made a full recovery.

Please know that people can write anything on the internet: good or bad, true or false. After all, it's easy to be brave behind a computer screen when you're anonymous. I get nothing for this review. I'm just asking that you completely read the terms and conditions that are right there in front of you. There's a section that's called How VIP Pricing Works and also BEFORE you place an order, there is a box that you must check that says I HAVE READ AND UNDERSTAND so if you check that box and haven't read or don't have a full understanding, that's not the company's fault. It's not a scam or rip-off. I wouldn't invest in something that is. You can call the 800 number and someone will gladly explain and answer any questions.

My first review was 3/17 & almost a year and a half later, I'M STILL HAPPY!

Here's are a few of the items I've purchased.

I was really happy with the price I paid for my first pair of shoes and the shipping was really fast. The quality of the shoe was good for what I paid. The only hassle of this website is that I have to remember to skip each month on the 1st-5th or I will be charged 39.95. Which is super annoying, sooo I opted to cancel my "VIP" membership. Once I got on the phone with the customer service representative it was like a battle with her just to cancel my membership. She was making it so difficult and I ended up having to get alittle rude to get my point across. At the end of the day I would only recommend this company if you are ready for a committed relationship.

Was just on the phone with an Ira, she totally just hung up on me. I called because they gave me a credit of 5 dollars for causing an inconvenience in the delay of an order. But because they are running a promotion on hangbags I cannot use the credit. How does someone give you a credit for inconveniencing you but tell you how and when to use it. So confused, canceling my accounts with them as soon as I can. No reason to keep them if even their customer service SUCKS and there are shoe venders literally everywhere. You can get a good deal and good customer service somewhere else!

The shoes I ordered from here were great and all but thats besides the point. I'm a broke college student and I wanted to get rid of the membership so I didn't have to remember to skip the month each time. I also wanted to take away the temptation.
On the 5th of the month I tried to cancel my membership before I was charged but no one responded in the live chat. On the 6th I was charged so I tried to live chat again and they refused to give me a refund, say that the 39.95 membership charge doesn't have "cash value". I ended the chat and tried to call. I got stuck in a cycle with a recording telling me to use the credit for some "retail therapy". Because of this charge I had literally 17 cents left in my bank account. I persisted until she said I could have a 1 time only refund and she would cancel my membership.
I wish that this experience hadn't been so difficult. I likely won't shop there again (when I hav emore money) because of how difficult their customer service system is.