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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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1) The VIP membership is a scam to get you to spend money because they exclude your $39.95 credit from being combined with the VIP sales. They reel you in with a great sale when you join, and then you can't participate anymore if you want to use your credit.
2) The ONE time I forgot to skip the month and called in to ask for a freebie (which I knew for a fact they did) I had to fight tooth and nail to get my refund when JustFab had literally just given me the same courtesy 5 minutes prior. The rep was super condescending and rude
3) The shoes are ok quality. They're not anything to get too excited about. In most cases, you can find better quality shoes for cheaper at other places from my experience.
This place has HORRIBLE customer service. They got my order Wong not once but twice. Not willing to help make it right. Just a awful way to do business. I've been a member for awhile now and I'm not happy with this company at all.
Hello Francine,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have to returned my shoes 4 times, first because they runs big, second time they were defective, third time the box was the right zose but not the shoes, and fourth I was done!
Also, there is a horrible customer service and they charged you to your credit card with out authorization.
I dont recomend this compañy. Shoes are very cheap and expensive for the quality.
Hello Keiko,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
So far for the most part I have been very satisfied with my selections. I have had to order bigger sizes as your statements "true to size" is not always accurate.
Hello Shona,
It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
You need more shoes with 2-3.5 " heels. I need more Athlete brand sneakers i. E. Labron, Curry, etc. Have no more to say
Hello Evelyn,
We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.
Best,
Sherry
Always love my shoes from shoe dazzle, always perfect fit!
Thanks for providing beautiful shoes at an awesome price
Hello Shelia,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
XO,
Sherry
Not much to say other than I love the shoes clothes and everything they have. Been a vip customer for about 6-7 years now and I have zero complaints. Everything I have order has been a great fit as well. Except one pair of pants I got. They were a little too small so I cant wear them but just look at them hahaha
Hello Michelle,
Thank you for your 5-star rating! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,
Sherry
Good quality of shoes and great prices at sales. Very nice design. Good customer attention. Not very clear the rules about how to use the points you accumulate in a period of time. Sometimes they change that without telling us, but besides that, the service is very good. I wish we could have more time than only 5 days to skip the month.
Hello Eleonora,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!
Best,
Sherry
Loved my shoes but was cheated on some sales. I was see how the price of the shoes was go so much higher when I opted for either store credit or sale with as many shoes as I had bought I never really took the time to see how in fact I was being ripped off.
I'm always pleased with your service. Shoe fits fine and clothing fits perfectly all the time. I especially love the fact that you cater to the XS frame body ladies. Sexy shoes, sexy clothing equals sexy classy lady.
Hello Jarine,
Thank you so much for your recent business with Shoedazzle! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
XOXO,
Sherry
I needed help skipping the month on 2 accounts and I received excellent customer service. He took his time in assisting me to make sure my requests were handled in a timely manner and he was very professional. You guys need to clone him, because he's great!
Hello Deborah,
Thanks for this valuable feedback! I will definitely relay this to the rest of the team. We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
XO,
Sherry
Just joined in Feb after a 3-yr hiatus because of their incompetence. I guess my memory was too short. In 1 WEEK they overcharged me twice. Plus I'd already ordered for March but get charged again anyway. I even called on 5th & was reassured I was ok for March & next 1 will be April. They, excuse the language, SUCK.
Excellent products, fast delivery and very very stilish. I continue to recommend you guys to all of my friends :)
I order shoes from this site actually liked the shoes. Came to the beginning of the month where they claim you can skip a month and found no such link! But seen a message stating that i skipped a month so i did nothing further. Check in my account today and saw that i was actually charged for the month! Contact them and the representative was very rude and didnt even read my concerns before connecting back with me. I WOULDNT recommend this site. Theyre total spammers!
Hello Larena,
We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Placing my order was simple, items arrived quickly and were well protected in the packaging. Boots and jumpsuit fit true to size and I am wearing the boots almost everyday! Highly recommend the ALAINA FLAT BOOT.
Hello Valerie,
We are happy to know that you are satisfied with your purchase. Enjoy your awesome boots!
Best,
Sherry
I received my items in great conditions! Bought two booties and a backpack. Received them in a good time and the shoes fit amazingly!
Hello Morenike,
Thank you for giving Shoedazzle a positive feedback! We are happy to know that your package arrived in a timely manner. Enjoy your purchase!
XO,
Sherry
I love all the products I have purchased from SD and the customer service has always been very helpful. Happy customer!
Hello London,
Thank you for the positive feedback! We are happy to know that you love our products and services!
XO,
Sherry
I bought I pair of boots a month ago, everything was ok and I forgot about it (was one time experience, curiosity mostly) today I checked my bank account and they are charging me for something I dont even know... when I call they explain is for the vip membership when did I knew about this? Excuse me!? I didnt even know that join the vip membership means paying every month... like wtf.,!?$ she explains to me that is in the small letters when I signed up... like if the 60 minutes was enough for read that, plus buying he damn pair of shoes... this is totally incorrect, they shouldn't be charging to people just because... they should warn you and then you decide if you pay or not... Im completely angry, is very wrong what they do, they fool people... PEOPLE DONT BUY IN THIS WEBSITE, THEY WILL BE CHARGING YOU EVERY SINGLE MONTH WITHOUT YOUR CONSENT!
Hello Melissa,
We deeply value your relationship with Shoedazzle and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
They constantly are "out of stock" even AFTER you've placed your order. And when you do get an email saying they have canceled your order, they refund your money as store credit ONLY. Additionally, I was charged for shipping and my shoes but when it was refunded all I was refunded was for the shoes and not the shipping even though my shoes WERE NEVER SENT OUT FOR DELIVERY. If you call and complain all they do is offer you discounts so they can continue stealing your money. I wish I never got myself into this mess and would NEVER recommend this site to anyone.
Hello Sarah,
Thank you for writing a review! We are very sorry to hear that the items you like are sold out. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Beware - Shoedazzle requires you to opt out every month by the 5th, and it's not just a 'click here' type of opt-out, it takes several screens and if you don't click each screen you will have money deducted from your account. This money is considered "CREDITS" on Shoedazzle, and can then only be used on full priced merchandise - can't use credits for sales, bogos, just full priced stuff. Which makes no sense at all, it's money of mine THEY ALREADY HAVE so what difference does it make what I spend it on? The shoes I've bought are okay, decent quality but mostly their merch is sort of boring and basic.
Hello Patti,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chelsea,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy