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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Love the new pair that I just received! Cute heel is very comfy & they came in a very expedited time. I was shocked!
Purchased shoes that didnt fit. Returned them in order to exchange them for something else... guess what... they sent me back the same shoe in the same size...
Hello Lani,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Love the sales and fast delivery and also great selection of shoes and accessories! Also the reward system
Hello Brittany,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
I love the boots and shoes but the clothes are very big I bought medium in a looks like a extra large
Hello Angela,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I love shoedazzle. I buy shoes every month. It has helped my wardrobe come back to life. I love being asked "where did you get your shoes?" I reply "My favorite place, shoedazzle!" I highly recommend
Hello Audrey,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
When I first got my boots I was so happy couldn't wait to put them on I put my first boot on fits good I go to, put the next one on an dose not go in so I make it I get up to walk and one boot bigger then the other I was so upset it was a waste of my time and money
Hello Amanda,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I love my shoes they fit perfectly and I can be in them all day everyone always ask me where I get them from
Hello Antionette,
Wow! Thank you for the feedback! At Shoedazzle, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
Ordered 2 paors of boots. They are so super cute. Not only are they cute but they are made well. My boots came in a timely manner considering it was around the holidays.
Hello Andrea,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Shoes always look just as shown, great quality and usually really soft! Shipping is generally pretty predictable as well and I never feel concerend I won't get my order in perfect shape.
Hello Ariana,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
Recieved my boots but they were oversized and not the material I thought they were going to be. It was LESS hassle to sell them to someone locally so I could get my money back.
Hello Ashley,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
No heels below 4 inches. Every time I choose a favorite, or something popular, it is sold out. Just wanna use all my VIP points and cancel membership. Feel Shie Dazzle us cleverly preventing that
Hello Angie,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My shoes were terrible the material was horrible not anything like the images I was shown I was very disappointed
Hello Daionna,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I absolutely love the boots, shoes and everything that I have purchased. Your site is the only site I haven't had a problem with.
Hello Angela,
Thanks for the feedback! We value your trust in Shoedazzle, and we will do our best to always meet your service expectations. Keep slayin' in your DAZZLING items!
XO,
Ivy
Received my order completely damaged and incomplete. Only 1 boot was in the box and customer service refused to assist me. Will never reccomend this company to anyone!
Hello Aimee,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Shoes to big and they make feet look like a clown since Just Fab took over u will have to go down a size for the shoes to fit.
Hello Ashley,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
THEY NEVER RESOLVED THE ISSUE. KEPT GIVING ME THE RUN AROUND AND NEVER REFUNDED MY MONEY AFTER 3 ATTEMPTS. I EVEN HAVE A CUSTOMER SERVICE REP RECORDED STATING THAT THEY WOULD REFUND MY MONEY BUT NEVER DID! DO NOT, DO NOT, DO NOT SHOP WITH THEM!
THEY EVEN ADMITTED TO RUNNING OUT OF THE ITEMS THAT I ORDERED AFTER TRYING TO TELL ME THAT MY ORDER WAS NEVER "PLACED"
Hello Symone,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
You know, I've really been patient with the JustFab/ShoeDazzle clan. However, this is my second run in with them & honestly, at this point, I'm completely disappointed and dissatisfied. I purchased some bags from them and the money was taken from my CashApp card. I turn my card off at night because I've had some bad luck with scammers anyway, I wake up this morning to see that ShoeDazzle has tried to take an additional $80.25 from my CashApp card. Instantly, I'm investigating like I know hadn't purchased anything else. So I call them, the rep tries to give me a lie about it being an authorization that they took the first go around...
1) This isn't my first time ordering from you, so I know that's false.
2) I made a previous order that SAME day for a different amount, they took the money from my card and they items have supposedly shipped no double charging there.
3) I'd already received an email saying you were backed up and to be patient as they get my order together...
So either they no longer had those items available or they just didn't want to honor their agreement. Either way, after this, I'm completely done. They said they would refund my money by the end of business day. Great because that's all I'm giving them.
And the other runin I had with them was a dispute about me skipping a month earlier this year. I went online and skipped (JustFab) & they told me I didn't. Even though I made sure to check back.
The company and it's employees do not value their customers and clearly they show it often. That's why their rating is so low. Bad business.
I really want to give them a 0
I like the shoes, very beautiful stylish, but I heard that this shoes have lead? I'm so worried now, I already bought many pairs, but I'm so freaking about the lead, its dangerous, I have small kids. And it could do damage to my family. I dont know what to do now... :(( ((
Hello Sayed,
At Shoedazzle, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Do not buy from here- This entire site is a scam. Please be warned if you buy one pair of shoes, they automatically add you to their "membership list" WITHOUT asking and proceed to take 40 dollars out of your account every month. Also, the shoes I received were old and the laces were frayed.
Hello Julia,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
So after not Recieving my shoes that I needed for my birthday I called and was then offered a rush delivery here in Hawaii. I was guaranteed to have them for my birthday. I rep from JustFab reaches out to me in regards to my issue and then told me that they don't rush deliver to Hawaii. Had I known this I would have sent the package to my parents house in Florida and then they would have rush delivered it to Hawaii. I just don't understand what is so difficult about her my items here in a timely matter. Amazon does it often without charging extra for the shipping and handling. But I am willing to pay top dollar if I have to. In the end I cancelled the items because the shipment is now expected to reach me by Jan 1,2019. Reminder I ordered my items Nov 14,2018.
I've shopped on JustFab and loved every shoe I've gotten. I've always wanted to wear pointed toed shoes but my feet are wide so when I saw that Shoe Dazzle has an option for the foot to be wide I figured I'd buy a pair try them out. I ordered super glittery shoes for my birthday a month in advance think it'll take about 2-4 weeks because I live in Hawaii currently. On top of that I paid more for shipping. 4 weeks have gone by and I still haven't seen my shoes. Called Shoe Dazzle 3 times to be told it's on the way, it's in Hawaii our for delivery when in fact it hasn't even left California. Tried to call the location in Cali that it's comkng from to find out more about it and they said they have no idea where it is or when I'll receive it. Called Fedex where Shoe Dazzle claimed it is supposed to be and Fedex said they never received it and that the information was sent to USPS because they are the ones delivering it. Call the USPS and they tell me they only received information about the package going to be shipped there but that was the only time heard of my package which was 5 days after I ordered the shoes. Call Show Dazzle back and still no explanation nor did they say they would refund me because at this point I won't have my shoes for my bday. On top of that I ordered shoes for my best friend as a Christmas gift and will now have to scramble around to get her something she'll like. I've spoken to over 10 people and no one was able to give me a solution or locate my package. NEVER AGAIN will I order from Shoe Dazzle. And might I add I bought stuff off of Amazon 2 weeks after I ordered my shoes and had my mom send me a care package and received those within 5 days. But Shoe Dazzle can't even locate my shoes.
I searched for the perfect shoe for my daughters graduation and it had plenty of time to get here according to their shipping times. Two days after I ordered they said it was delayed and wouldn't get here until 4 days after my event. Live chat says it's available to talk starting at 6a then I get message that it's not until 9a and then still can't connect at 9:25a! Very disappointed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aminah,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy