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Symone T.

Contributor Level

Total Points
105

1 Review by Symone

  • Shoedazzle

1/8/19
• Updated review

THEY NEVER RESOLVED THE ISSUE. KEPT GIVING ME THE RUN AROUND AND NEVER REFUNDED MY MONEY AFTER 3 ATTEMPTS. I EVEN HAVE A CUSTOMER SERVICE REP RECORDED STATING THAT THEY WOULD REFUND MY MONEY BUT NEVER DID! DO NOT, DO NOT, DO NOT SHOP WITH THEM!

THEY EVEN ADMITTED TO RUNNING OUT OF THE ITEMS THAT I ORDERED AFTER TRYING TO TELL ME THAT MY ORDER WAS NEVER "PLACED"

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Ivy T. – Shoedazzle Rep

Hello Symone,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Over Rated
12/5/18
• Previous review

You know, I've really been patient with the JustFab/ShoeDazzle clan. However, this is my second run in with them & honestly, at this point, I'm completely disappointed and dissatisfied. I purchased some bags from them and the money was taken from my CashApp card. I turn my card off at night because I've had some bad luck with scammers anyway, I wake up this morning to see that ShoeDazzle has tried to take an additional $80.25 from my CashApp card. Instantly, I'm investigating like I know hadn't purchased anything else. So I call them, the rep tries to give me a lie about it being an authorization that they took the first go around...
1) This isn't my first time ordering from you, so I know that's false.
2) I made a previous order that SAME day for a different amount, they took the money from my card and they items have supposedly shipped no double charging there.
3) I'd already received an email saying you were backed up and to be patient as they get my order together...

So either they no longer had those items available or they just didn't want to honor their agreement. Either way, after this, I'm completely done. They said they would refund my money by the end of business day. Great because that's all I'm giving them.

And the other runin I had with them was a dispute about me skipping a month earlier this year. I went online and skipped (JustFab) & they told me I didn't. Even though I made sure to check back.

The company and it's employees do not value their customers and clearly they show it often. That's why their rating is so low. Bad business.

I really want to give them a 0

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Symoné,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Symone Has Earned 5 Votes

Symone T.'s review of Shoedazzle earned 4 Very Helpful votes

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