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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I made this purchase during a difficult time however, ShoeDazzle could at least update me on where my order is.
Hello Joanna,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Your prices are kind of expensive. I think the company could do with some variances in the price. I'm a lower middle class citizen and $40 is a lot for shoes when I could go to Ross or Burlington and get similar shoes for almost $20 less. I love Shoedazzle a big fan of sandles and boots, but the price is not always right.
Hello Shannon,
Thank you for making a review. We are sad to know that you dislike our pricing. Your feedback is essential to us. We will email you shortly.
Best,
Clark
My last order was quiet a few items and even though shipping had been extended due to extra precautions I got my order rather quick. The edges of the box were a bit damaged but everything inside had been wrapped and protected. And this is pretty much always the case but I love shoedazzle and it's always been really great with my orders
Hello Keira,
Thank you for understanding this situation! We are grateful to have members like you who continuously appreciate the effort we put into making sure we provide the best service our every member deserves! This motivates us to do more for you! Enjoy your purchase!
Best,
Nelle
I love shoedazzle! Its so easy and they have the cutest styles.
Hello Racheal,
Wow! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
I'm very disappointed with this site and it's CustomerCare the whole experience was horrible a part from the site freezing and the pages not moving they failed to fulfill my order and I'm understand we are with a pandemic and everything changes but they must inform client they took that choice from me and I don't appreciate it very much I don't think I will continue business with them
Hello Geovanna,
We apologize if you experienced some website technical difficulties and we are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
I've tryed to cancel my membership and they keep taking money out of my checking account. And most of the shoes I wouldn't wear.
Hello Susan,
We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I ordered one pair of shoes the heels are not sturdy, I purchased another pair and my order was canceled. I asked if I could use another card and the lady canceled my order I waited on shoes that never came and I wasnt told my order had canceled until I called.
Hello Kimberly,
We are sorry to hear about the negative experience you had with your shoes and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Not authorized to withdraw monthly charge charge charge, want a refund
Hello Shantel,
We appreciate you bringing this to our attention and we are sorry to hear that you are not pleased with how our VIP program work. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I didn't receive the package even after calling the seller and USPS. Nothing was done.
Hello Helen,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
The shoes were fine quality, but I cancelled my VIP account in January of 2018. I just went to my bank and they told me I've been charged $39.99 every single month since then. I cannot get ahold of anyone over the phone or the instant messaging, so I hope posting this can get someone's attention. Again. The shoes were fine, I just don't need to get so many and I would really appreciate help in terms of a refund.
Hello Mackenzie,
Thanks that you like the quality of our shoes! We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
Cancelled my service today 5/12/20. My card was charged on 5/6/20. I contacted customer service to request membership cancellation because i cannot afford for my card to get charged every month. I am aware of the skip the month service but i completely forgot to skip.
I need a refund because i did not purchase anything. Thinking about filing a complaint thru the BBB
Hello Fabiola,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Always get quality shoes, excellent customer service and fast shipping even during the pandemic
Hello Asha,
Wow! Thank you for showing us some love! We are glad to hear that you always get your order on time. Shoedazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
I signed up for the vip members and ordered my shoes and got the other for $10. As part of the deal. But when they arrived, one pair fit me too big even though they were the same size. So I asked for an exchange. They sent me the label, I returned it, and never got the shoes I sent back. So basically shoe dazzle hustled me cause I did not get what I was signing up for
My delivery was on time and my orders fits perfectly!
The heels that I purchased were fine (a bit too tall for me to actually walk in them), but I really wish there were way more options for heels/wedges that are 2 inches or less. I had surgery on my feet years ago and my toes can't handle anything more than 2 inches because of decreased range of motion. The only options available for that height are limited and not very stylish.
Hello Cierra,
We thank you for your time to write a review. We are sorry to hear that you are not pleased with our selections. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly to assist you further.
Best Regards,
Nelle
No words to describe how the monthly charge and where is the rule book who would have known those credits expire in one yr
Hello Elaine,
We sincerely appreciate the feedback you shared. We value your business with Shoedazzle. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I like the site. It's hard to find where to skip the month however. I think it should be in a more user friendly place. Especially during these times I want to buy but need to save and can't wear my shoes anywhere.
Hello Michelle,
We appreciate the feedback you shared! We are glad to hear that like the site! Our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Nelle
The heels and service is amazing! I love being apart of this amazing company!
Hello,
Awesome! Thank you for being one of our valued influencers! We are happy to hear that you're extremely satisfied with our products and services! This motivates us to do more for you!
Best,
Nelle
My purchases at the site were great. My problem is that the selection just wasn't to my liking after that one boot set.
Hello Bebe,
Thank you for writing a review! We are glad to hear that you had an easy experience navigating our website. Apologies if you're not pleased with our selections. Your feedback is important. Our Member Services team will be sending you a private message for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim,
We love to hear your great experience with Shoedazzle! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle