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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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The knee high boots fall down and I have to constantly pull them up
Hello Brianna,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. We will contact you for further assistance.
Best,
Dean
I first signed up with ShoeDazzle November 2019. I ordered twice boots, sandals, and dress heels. All the shoes were poor quality and worst of all they were painful to walking and after less 1 hour I couldn't stand in them. I contacted the in January to cancel and they have a hard time and still didn't cancel. I have to contact them again and they refused to refund me for January. RIP off company do not buy..
Hello Shemika,
We are sorry to hear that you are not satisfied with our products and we are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I had a awesome experience, I was excited about my order and I was very excited when my purchase arrived. I tried them on and they looked absolutely gorgeous.
Hello Clara,
Wow! Thanks for sharing your feedback! We're happy to hear that you're satisfied with your order! We will make sure to continuously create unique products at a very affordable price that suits the needs of our valued members like you!
Best,
Nelle
All 4 pairs of boots were of great quality. They fit perfectly and they are exactly what were as described.
Hello Debbie,
Wow! Thank you for sharing your positive feedback! We're happy to hear that you're satisfied with the quality of our products and everything fits well! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Did not receive the goods so I can't say anything about it
Pleasant and efficient. Keep up the good work. I enjoy talking to professional customer service representatives
I was worried of the quality the faux fur winter boot and also how the thigh boots would fit needless to say no issues, fit perfectly and comfy!
Hello Kajha,
Thank you for writing a review! We are glad to hear that you're satisfied with the quality of your boots and everything fits well! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
Very easy and convenient with quality to follow, enough inventory for every occasion and everyone in the family. Thank You
Hello Kimberly,
Thanks for your wonderful feedback! We will always make products that serve the needs of you, your family, and your friends. Have a wonderful day!
Best,
Nelle
My most recent order was to use a credit from there VIP program. I was in my trial phase and the membership was charged a week early, and they have a no refund policy. I ordered the shoes so I could cancel the plan.
Hello Christina,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Great experience customer service is wonderful! Delivery always on time!
Hello Evonda,
Thanks for writing positive feedback! We are glad to hear that you're satisfied with our products and services! Rest assured that we will continue providing unique and new styles for members like you. Stay awesome!
Best,
Nelle
I have so many shoes from Shoe Dazzle & I'm complimented always on the styles. I love wearing shoes that no one else has on, especially since most don't shop online here were I live as much as I do
Hello Felicia,
Wow! Thanks for showing us some love! We're happy to hear that you love your shoes! Rest assured that we will continue providing unique and new styles for members like you. Have a wonderful day!
Best,
Nelle
I have been wearing heels for almost 30 years. The Last 6 pair i have bought from Shoe Dazzle have been beautiful but have had a had a hard piece of plastic or metal down the inside middle of each shoe. Causing them to be unbearable. I am very SAD about this
Hello Cori,
Thank you for sharing your feedback! We are sorry to hear if you are uncomfortable with your heels. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I have found some great shoes on this website for great prices! Everyone gives me compliments on everything i have bought from Shoedazzle. Everything is shipped fast and arrives quick. Thanks!
Hello Felicia,
Wow! Thank you for sharing your wonderful feedback! We're glad to hear that you're satisfied with our products and services! It is also nice to hear that you're getting compliments because of your order! Rest assured that we will continue providing unique and new styles for members like you.
Best,
Nelle
The heels are absolutely beautiful, comfortable and sexy.
The boots and shoe selections are the best I've seen. Amazing prices as well. The denim selections are okay but never have any stock :(
Hello Dani,
Thanks for sharing your feedback! We're happy to hear that you're please with products and prices! We always make sure to make beautiful and quality items at a very affordable price just for you. Apologies if you ran into some selection issues, especially with the denim that you want. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
I ordered items in December and didn't have them delivered until months later. Customer Service reps were of no help at all, I think only 2 people were able to help me which is crazy to say I worked with more than 2 customer service reps. I think in total I reached out 5+ times to figure out what was going on with my order.
Hello Ana Paula,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Horrible customer service. VIP feels like a scam. Cancelled VIP membership in Feb, March they again CHARGE ME FOR SOMETHING I CANCELLED! I call up on hold for 10-15 minutes and she hangs up. Hard to hear her with her background noise, barely could communicate English (my language). Repeating phone numbers, name, email & order number 5-6 times over phone with both CSR. Second time I called back after being hung up on while holding for 10 minutes, the guy tells me my account email & order number aren't showing up. How is my order number & account unable to be verified? Tells me to call back in a few hours as they are having computer issues. Of course. Just want you to jump through hoops to avoid refunding you for a subscription you already cancelled a month prior. Extremely frustrated & will never recommend Shoe Dazzle to anyone. Shoes are $39 & change quality to begin with the add on the poor horrible customer service = nightmare. Stay far away!
Hello Maggie,
Thank you for sharing your feedback! We're sorry for any inconvenience this may have caused you! We value your feedback, so our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Didn't wait to long never unsatisfied have great styles love all of the shoes
Hello Danielle,
Perfect! We're so happy to hear you're satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Love the merchandise but I will order without VIP. VIP is a rip it has left my bank account messed up twice
Hello Allana,
Thank you for writing a review! We're happy to hear you love our products! Apologies if you disliked the VIP Membership. We value your feedback and we'd like to make things right! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen,
We are sorry to hear that you are not satisfied with us and we are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad