Shilla

Firstly they have nothing to do with the U. K. Despite what it says. This means no trading standards can help you when you make a complaint. You may receive your item but you WILL want to send it back to which they will only answer you if persistent and again only give you a £9 discount on next purchase. They don't speak good English as from Singapore if manage to get hold of them. So again please be warned as you will never get your money back!

Bought a dress paid over £120
Came in the wrong size, looked cheap and smelt of fish!
Asked for my money back was refused and offered to alter this at an extra cost! Advised that the postage to send it back would be too excessive and not worth it also that the occasion I required this for had passed. Was advised they can give me £11 in order to get alterations done. Firstly that would not cover any costs but after several email exchanges I accepted this was the best they would do however a week had passed and this £11 did not show up so I chased it up to be advised that they have pushed it for me and not to worry another 3 weeks had passed so I emailed again no response. Emailed again a week later and my emails just bounce back.
Guess I won't be seeing any of my £120 back not even a small sum of £11 which to me was an insult in the first place. Disgrace!

It was very clear that the item could be returned but this is a real con so don't believe it. The dress was completely the wrong size even though clear measurements were provided. The quality of the buttons were not great either. Went backwards and forwards so many times to try and return it but they refuse to give you an address and then leave it so long that it is too late to have a new item made. I'm reporting this to my credit card company and to trading standards as it is all clearly fraudulent!

I ordered a dress from here two weeks ago, it came and I was so excited having read amazing reviews and on the picture the dress looked gorgeous.
I got home from school one day last week and my mum told me we have bad news. She took me upstairs and hanging in her wardrobe I found this dress. It was an ugly, horrible pink instead of the colour in the picture and the things at the top of the dress, were cheap tacky sequins that were falling off already. I'd asked for 2 inch straps, they were 1 inch. The dress was far too long and it didn't fit me around my chest. I was so upset and disappointed.
My mum has emailed the company asking to send the dress back, they told us to just go to a tailor which is ridiculous because it's not even just the size that's wrong with it, it's the whole dress. It's nothing like what it's supposed to be. We paid a lot for the dress as well as near enough £20 for delivery and they are now not allowing us a refund. This is ridiculous and so upsetting.

Horrible - you pay a huge amount of money for very cheap fabric, the dress is worth £10 and you pay over £100 - they don't even want your dress back even though you ordered a size and not a tailored one and they leave you with the dress (in the bin already) and offer 8% refund of the total price.

I will work on having this website reported for their dodge way of getting people's money, because as you can see everyone has the same experience. Do something people!

Bought a prom dress for my daughter, as with most others the dress was vile in every way, did not realise it was not uk based & unfortunately came across reviews after the event, after a week of pointless e mails requesting a full refund & a delivery address to return I contacted my bank, I had paid by debit card & raised a visa dispute through them, sent the trail of e mails I had to NatWest proving I had done everything I could to obtain a refund, pictures to prove the dress I thought we'd ordered & the dress on my daughter, totally not fit for purpose, screen shot of their returns policy showing if there are any issues they will offer a full refund, the bank refunded my money temporarily which I assumed they think I have a case to receive the monies back in full with the information I had provided to them, that was a couple of months ago & I've heard nothing since. Worth a try for the sake of forwarding on a trail of e mails.

The dress didn't match the picture in the slightest! The colour was wrong (ordered "champagne" and it came as orange), and so was the size (massively) despite giving all my measurements correctly. What were supposed to be individual stones were actually cheap sequins. Further, I paid for "rush order" which did not come in time AND the refused to refund me for this. Despite the dress being totally different from the picture and made with poor workmanship, I was refused a refund. Absolute disgrace. Total scam. They delete the bad comments from their website and social media pages too.

So my mother ordered a dress and paid for it in good faith and like many of your stories we have been hit with the same problems, the dress is the wrong size and when asked to make a new one they told her she needed to pay 70% of the material cost. WHAT A JOKE! They then have the audacity to tell my mum she will receive 8% of the total cost of the dress! This phoney company needs to be shut down they are clearly robbing people left right and centre and because they are based in Hong Kong they can't be touched! Joke, that's daylight robbery!