Just got my dress today hoffified is an understatement. Does anyone have a return address?

Hi Andria,

Thanks for your email.
As you know, when we made your dress, we paid the material fee, manpower cost and other fees.So sorry that we can not offer you a full refund. I applied this from our manager, we can offer you 10% of the dress as the refund.If you accept this, then you do not need to ship the dress back to us.

Have a nice day.
Your Sincerely,
Linda from Shillas.co.uk

------------------------------------------------------------------
From: Andria Essex <*******@googlemail.com>
Send Time: *******() 13:49
To: Linda <*******@shillas.co.uk>
Subject: Re: *******@outlook.com refund of dress for her prom

Thank u for full refund my daughter needs this straight away as her prom is on the27th so what happens now

Sent from my iPhone

On 16 Jun 2016, at 02:28, Linda from Shillas <*******@shillas.co.uk> wrote:

Hi Andria,

Thanks for your email.
Then how about we offer you a refund?

Have a nice day.
Your Sincerely,
Linda from Shillas.co.uk

------------------------------------------------------------------
From: Andria Essex <*******@googlemail.com>
Send Time: *******() 18:42
To: Linda <*******@shillas.co.uk>
Subject: Fwd: *******@outlook.com refund of dress for her prom

Sent from my iPhone

Begin forwarded message:

From: Andria Essex <*******@googlemail.com>
Date: 15 June 2016 at 11:36:16 BST
To: *******@shaillas.co.uk
Subject: *******@outlook.com refund of dress for her prom

Now where do I start u have sent an email to my daughter about the refund which is totally unacceptable u have below stated your refund policy now it's not my daughter does not like the dress or colour it the rack u have made it wrong so a full refund will be given I have a copie of the email u have sent my daughter and we have been trying to give u this dress back for over 3 weeks so u have your metrial but not my fault or any of your customers on your man power and if they had made this Wright we would not be asking for a refund u have a uk phone number which u never answer and uk email so we can send your metrial to a uk address j am losing my pations with u



Sent from my iPhone

Nice dress. Reasonable fit. A few days later.

Very happy with dress!

Sad, just a huge disappointment! Let's face it, all of the dresses look gorgeous, who wouldn't want to buy one? Happy for those who may have any success, wish I could say the same. Still cannot fathom it, confused because the pictures look so amazing. You know, what they say "If it seems too good to be true...".

Received a dress which clearly does not fit, emailed, explained with photos as solid proof, no worries, the reply... wait for it... 'Keep the dress or accept £8 refund' or charge an ADDITIONAL £55 to remake? £ 8 refund? The gall!
Are you kidding me! What is going on? What happened to their open, customer-friendly 'Exchange and Refund 'policy, which clearly states, a refund if unhappy with the dress, it doesn't fit, etc etc... well, all of that flew through the window! Never saw that coming, about the refund or exchange policy, as a matter of fact, that very policy is what made me feel secure enough to buy the dress. 'Cloak and dagger' scheme more like!"

What hurts even as I overlooked a few very minor glitches with the dress in the lining material the sequins poor quality and a bit... meh, but thought you know what, the dress is here, grateful for that, it will be alright, ok, no problem, so had my daughter try it on... What is going on? Impossible to zip the dress up, the first few inches and then... whoa like a 6-inch width difference? WHAT! Seriously? Crazy if you ask me. Would never have believed it, tbh still can't believe it can't be zipped up? Lesson learned.

Waiting forever for a response from them, photos clearly show I was not exaggerating. It is not ' 1/2 - 1-inch' difference, where you could maybe wear Spanx waist cincher to help, but total '6 inches' difference! Come on!.
I am not a massive complainer but especially, with such a glaringly obvious ridiculous mess. At the minimum keep your word and honour a fair exchange or refund. Can you imagine I emailed to consider a different style, higher priced without a zip, seeing as they didn't get it right, so to avoid that issues plus pay the difference? The reply was no, the tailor-made, the only offer on the table is £8:00 refund, or pay £55 to have it remade. How on earth could I trust that the exact same style would even fit after such a massive error!

In all my years of ordering online, NEVER have I seen such an appalling difference in sizes. How I wish my elderly family of experienced tailors and dressmakers were alive today, they knew how to measure correctly. Final thoughts, yes going high street shopping for a prom dress, filing a report with the bank to get a full refund, armed with photographic evidence. Actually, this is so annoying, because it is rare for me to have any problems buying online, and if there is any glitch, other sellers have resolved so quickly and efficiently, which makes for a pleasant transaction. Shillah is simply unacceptable. Good riddance!

I ordered a dress as a test but i recieved junk... do not buy from them... not uk based its chinses

Great website, good products, excellent price.

Good and reliable.
Would definitely recommend it.

Work for me! Excelent service and good job of the Shillas team. I love my wedding dress!

The fancy dress is very cool!