I placed an order and was told that on orders $50 and over shipping would be including. To my surprise, I received a call from FedEx saying that I need to pay an ADDITIONAL FEE of $55 dollars, therefore, asking me to pay over double what I had originally paid to receive the items. There is NO way of contacting SHEIN to RETURN the order because there only source of communication is a robot. The ONLY way to receive your money back is to make a DISPUTE to your credit card company informing them of the problem. I DO NOT RECOMMEND ORDERING FROM SHEIN.

Order number: GSHMX*******265
Tracking # for Package 1:*******925

I put "shipped" in quotation because Shein claimed they split my parcel into two and shipped one top on 04/15/2020 and I haven't seen any movement since. Now, with everything going on, I expected delays but dang y'all. I expected the package with 17 items to have been sent by now. It's been 11 days since my initial order and it still shows that the other 17 items are processing (waiting to be picked).

Listen y'all, I spent $212.32 on this site because I've had wonderful experience in the past (quick delivery, sizing on point, etc.) but this just doesn't make any sense. If I don't receive my order, cool - I just want all my money back if that's the case. I've "talked" to that little robot on the Shein.com website, I've sent a Facebook message, I've emailed the *******@shein.com, and now I'm here. I'm just more bummed then pissed because like I said, they've never done me dirty in the past but this? This right here? Is dirty.

I ordered four bikinis, all in medium. (I usually order a medium top, and a small bottom from actually clothing stores. But since they came in a set I thought it would be best to order a medium.)
When I opened the package, not only did it stink, there was a dead bug in it. However, each bikini was in separate bags so I just ignored it.
I open up all the bags to see what they look like and honestly they all were disappointing. I bought a one piece and the strap was broken, nor did it fit nicely (There was no reliable review for that swimsuit so ai guess I should've known). Then I open up my tie dye bikinis (which were in slightly damaged and tinted bags). I bought two exact same ones but in different colors. And they are horrible quality... my blue one came with a hole and had terrible stitching while my pink and white one had an orange stain. I was able to wash off the stain but I am still disappointed. And lastly, my cow print bikini. This one was the best one out of all of them, no flaws except for the fact that the bottoms were a bit baggy than I thought and that it smells but they all smell so...
Before I bought all of these I made sure to look at the sizing charts and reviews with pictures for each them so I have the right size. This was a disappointing purchase especially since I had high hopes for them because I heard they were doing better but sadly it's still a poor quality clothing site. And what's even more disappointing is that I can't even return them to get a refund. Debating if I should just throw it away or go donate it. Sad because I was so excited to wear them for the summer.

I ordered 3 bikinis and a blouse from shein on March 27. After waiting very patiently and eagerly for my package to arrive, I was not notified about it until two days later when my package had "arrived". I searched everywhere outside of my house and there was no package to be found. I just want my clothes that I paid for and if I can't get that then I want a refund. And every time I try to contact customer service I am sent to a robot that never has the answer to my question.

UPDATE*** Someone did reach out from SHEIN. They kept me updated on the status of my order and refunded a partial amount and I still received my order. The time it took to get my order with their website reporting Misleading, short delays and being unable to reach them via their website was a huge frustration for me. But in the end, I received my items, partial credit was issued and issue resolved! I have upgraded from 1 star to 4.

I ordered on 4/4 and my order shows it's awaiting picking. I know there is a delay due to Corona, but this is crazy! I'm almost ready to get a refund if my order is not shipped by Friday

I bought clothes from shein and I wasn't too happy with the outcome. I saw on the website it said "Free Shipping" I called customer service because I needed help finding an email address for me to contact to get the return label. The gentleman that helped me had horrible customer service skills and said if I were to return I'd have to pay $15USD for a shipping label. I personally find that to be ridiculous as I already had to pay expensive shipping. He said $15USD is because I don't live in the US and that because I live in Canada I must pay that price. If you're going to buy shein products keep in mind the horrible return policy and not to waste your time with such stupid individuals.

If you want to know the truth about these types of fast fashion such as Shein, Zaful, wish, and other fast fashion brands that are really cheap and seem like you found the perfect online shopping store, listen to this. These incredibly low prices appear to be helping you out by saving you some money and getting a cute swimsuit or top but have you ever thought about the people who work really hard to earn money by selling clothing and other items on here? There are people who have almost no money at all who are working their butts off to make one dollar. That's right. With low prices like these, there is no way for a brand to make money unless they pay their employees almost nothing. The people working so very hard to earn some food for themselves are not getting paid nearly enough money to sustain themselves. It is not ethical in any way so please do not order from this brand or any other really cheap, fast fashion brands who have not come clean about what goes on behind the screen.