Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,926 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
It's has good collection and being a regular user of Myntra, I thought to try Shein once and it gave a pathetic experience.
1 St delivery was a pain, thn if I want to return 1 item, there's no way I can do. It's asking for upload photo, what the hell and thn I tried also thn it need specific format! WOW!
On Top there is no customer care number to talk or guide.
Contact immediately to take it back
Don't do it! It is a complete rip off. What you get is nothing like the picture. Cheap material poorly sewed. The clothes aren't even fit to donate they are complete garbage. Just don't. Save your money.
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I just got a notification saying my package was delivered but it was returned to to Memphis? And It was supposed to arrive to me in Dallas, Texas. I ordered them for something coming up this weekend and would like to get my money back since the items i ordered were not delivered to me and dropped somewhere else.
Hi dear,
Thank you for ordering from our website.
Your orders were placed on April 29 and April 30 including 3 items. They were shipped on May 3 and May 6.
Your order number is BXA6716 and AZY6716. You can get more details through your account (medorasmith24@gmail.com) on site. The tracking number is 74899992140424535110 and 74899992140424502525. You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/.
We have checked it and it shows that the packages have been delivered successfully. Please confirm it, if you have got the items you ordered.
Ridiculous, 20 days later and my items which say 'ships in 24hrs' is still processing?
Did you mean 24 days sheinside? Even my order from a wholesaler in china has already shipped my order and will be reaching my place in the next few days.
Don't promise things to customers that you can't do! (And also, tell your customer service that saying it is sale period and you have alot of orders to fill will not work as an excuse.)
Hello,
Nice day!
The reason is that your items are best selling clothes, so we need some time to stock them.
We apologize for the delay.
And your tracking number is 555006905445, you can track it on: http://www.tollgroup.com/toll-global-express-track-trace
The tracking history shows that your item was delivered at 15:52, Monday, November 03,2014.
Have you received your items?
Looking forward to your reply.
Please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a nice day
I never received my order. Sitting at FedEx for two weeks. Finally got through to FedEx and they told me my box was empty. Could not get through to Shein on the phone. Finally got an email to send. This is my first order and probably my last
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I found loads cute items at unbeatable prices when I ordered from SheInside. It was hard to narrow down what I wanted to buy at first, but I ended up buying a cute white hollow lace top, a blue fitted blazer, and this cute yellow leopard print sweater… I must say it was a nice experience. I had never ordered here before so I didn’t know what to expect, especially when it came to shipping, but my items arrived fast which I loved. All of the items compliment me sooo well… So based on this experience I will definitely be shopping here again.
Write your review to help others learn abIt is a awesome side. I'm highly recommended it's awesome site, Because my wife ordered 2 items and they all look really so much nice, the fabric and style was as expected, the shipping was really extra fast and my wife was satisfied with the products. About 5 weeks ago I visited sheinside.com for the first time and absolutely loved the clothing available. They had amazing deals and to be honest I had a hard time choosing which dress I wanted in that their was so many nice ones for a great price. I ended up making a few purchases and got myself a full set. I got an amazing leather belt thatlooks gorgeous with the denim jeans I got. I gotta admit these might be the most comfortable jeans I've ever gotten, I was a bit sketchy about ordering jeans in that other websites sent me the wrong size but not this site. Out this online business
This is ridiculous. I have placed an order more than 2 weeks ago and it is still being "processed". I emailed them a week ago and they said all my items were ready to be shipped. And they STILL HAVEN'T SHIPPED IT YET! I have tried contacting them, but they did not respond to me at all! This is f-ing ridiculous. Don't you guys do your business like this! No customer will ever return with this $#*!ty management. You already lost my trust and I will never buy another item from this site ever again!
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 2504980262. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2504980262&brand=DHL
The tracking history shows that your items arrived at HONG KONG on Saturday, October 11,2014
Please wait patiently.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day
Have ordered a few things on Shein and have been relatively happy with what arrived in conjunction with the image displayed online. As all online shopping you have to be diligent with sizing, but I have yet to have an issue.
I really like sheinside, it is a cheap online store but its products have a good quality even when sometimes the product was not exactly my side, it has a very good quality that I can give it as a gift.
Why is it that everytime I'm going to pay on Shein it's always payment error?! I have entered the correct card details but still payment error. Now I have 24 hrs to complete the payment. Please fix this it's so annoying!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
SheIn can have EXCELLENT deals on different non-clothes items and I've gotten awesome stuff from here...Regarding clothes, a luxury lingerie item I got fits me great! But like 50% of the time I have to be careful buying clothes here. I am trying to teach myself what materials are see-thru because this website will NOT tell you that 50% (I swear it is 50% or more than that) of their clothes are see through. I think I've figured out that Polyester = see through...
So many clothes I've ordered just to be disappointed. Some are perfect! But so many are see through (usually that is the problem if there is a problem).
Shoes have arrived too small for what I have been the past several years.
I did like a pair of sneaker shoes I ordered from SheIn when I ordered up a size...they were stolen from me. I got cool glow-in-the-dark shoelaces from SheIn that I used on those shoes. It was awesome, but yeah they were stolen after a short amount of time.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Really can't fault the service, delivery time or product quality one bit. Just very very impressed i have received my wooly winter jumper which I love and will make an excellent Christmas gift for my wife. Because the service and product surpassed my expectations i will definitely order from sheinside again and again. I just need to find somewhere to hide the gift until Christmas morning, thanks for a great buying experience.
White Black Crocodile Leather Clutch Bag:
The design is awesome and amazing. I am extremely glad to have this bag. Its just perfect. From the color combination to the perfectly fine finishing, everything is just up to the perfection. Its gorgeous and every classy girl should have it.
SheInside is my favorite place to shop online. I am always confident that I will receive quality products. The shipping is really quick and they always send you emails so you can rate their products. I love SheInside and will always be a customer. Worry free online shopping.
The clothes are ordered did not match the size guides. The larger items I ordered were in fact smaller than the medium sizes.
I asked for a refund, I was advised I would need to pay to return the item back to Belgium which would mean paying out extra to receive a refund so I declined.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I was very pleased with my purchase :) i made an order through sheinside for a really beautiful kimono, i made the order on september 29th, and got my order on october 21st. Coming all the way from china and i received my package within less than a month. My kimono smelled fine, and looked just as it was pictured. I read some seriously horrible reviews for this company, but my experience with them was just fine. I will most likely make other orders through them in the future :)
Shein was fine until my February order. I have written so many times to the support team no luck. My order has been stucked at the airport for almost 3 months now. At the time I made the order the borders were open. And now they are open again, but the order is still at the airport and was never handed over to flights coming to south Africa. Can I have my money back please? Because clearly I would never receive my clothes
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered a couple of shirts and upon receiving them the sizing is off so I want to return a couple. When I went back to login to issue a return notice, it kept saying login failed so I tried to reset my password and it did not let me and kept saying please try again later so I am literally locked out of my account and am stuck with shirts that i don't even want! There isn't even contact information to email them because you must be logged into your account which i am locked out of!?
Dear Lane,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Now we have initialized your account, and send the default password to your email.
Please log in your account and change the password as soon as possible.
Then you could download a free return label to ship the items back to us.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.
For more details, please check your email.
If you need any other help, do not hesitate to contact us.
SHEIN is a great place to shop if you're looking for affordable fast fashion but. If the item doesn't have any reviews then you're definitely taking a gamble.
SHIPPING: about 3 weeks arrive
QUALITY: 3/5. All the items were a bit thin, which is fine for late Spring and Summer. However, the shirts I purchased came out so thin, you could easily see my bra underneath. I would advise staying away from anything white on SheIn honestly.
OVERALL: You get what you pay for.
I think SHEIN is perfect for those who want to stay in trend for the season on a budget. I wouldn't expect the items to last very long tho.
I'm including unedited photos of the off-the-shoulder top I purchased in black and white. You can see how see-through the white one is.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Neetu,
Our team has emailed you from Dispute@Shein.Com in regards to your refund. Kindly respond at your earliest convenience. We hope to hear from you soon!