business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,609
value
1,503
shipping
1,594
returns
1,195
quality
1,428
This company responds to reviews on average within 8 days
Michigan
1 review
1 helpful vote
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I placed my order two weeks ago (April 17,2017). All of the items are still being "processed", according to my account. The website is VERY misleading regarding the amount of time it takes to receive the product -- growing concern the website is not legitimate.

Date of experience: May 1, 2017
molly m. Shein Rep
over a year old

Dear customer,

Thank for ordering from our website, and we are so sorry for keeping you waiting waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, except the item(dress160901504), other items are ready.
How about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.

Looking forward to your reply!

Indonesia
2 reviews
2 helpful votes
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Lot of high-quality dress here.
I'm so confused to choose, almost all of them was very pretty and beautiful.
Finally I choose one and I can say that I'm completely satisfied with the dress SheInside sell.

Very recommended store for all girl and woman.

Date of experience: September 11, 2014
Arizona
1 review
1 helpful vote
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My order went well
March 19, 2015

I got the perfect birthday present for my sister on Sheinside. She is a colossal Disney fan so I got her a pair of denim pants with characters printed on it to go with a shirt she has with even more characters on it and she absolutely loves them! She's so happy her set is complete. It wasn't expensive and they were shipped out and delivered in only a few days, left me with plenty of time to wrap it up as a present. Very happy with my order.

Date of experience: March 15, 2015
New York
1 review
5 helpful votes
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WONDERFUL
January 10, 2020

Wonderful store! Very reliable in every way: for payments, for shipping (everything comes perfectly packaged and protected), the clothes are just as described and the sizes are very accurate according to the size chart, I love it! In addition his designs are very original!

Date of experience: January 7, 2020
Saudi Arabia
4 reviews
6 helpful votes
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It is greatly easy process to buy dress from the Shelnside and last night i bought a dress from here. The shipping takes longer than expected, but well worth it. If you are concerned about fit and how it will actually look, read the review and see the pictures of that item. That is how I normally order. If it doesn't have a review, or even pictures of real people wearing it, I do not buy. Highly recommended!

Date of experience: October 16, 2015
Kentucky
1 review
6 helpful votes
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Where's my package?
April 15, 2020

I ordered 3 bikinis and a blouse from shein on March 27. After waiting very patiently and eagerly for my package to arrive, I was not notified about it until two days later when my package had "arrived". I searched everywhere outside of my house and there was no package to be found. I just want my clothes that I paid for and if I can't get that then I want a refund. And every time I try to contact customer service I am sent to a robot that never has the answer to my question.

Date of experience: April 15, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Illinois
1 review
2 helpful votes
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I ordered a couple dresses weeks ago (late May). It took an eternity before it said it was shipped, but when i tracked it with Fedex it only says the shipping label was created. It's been like this for over a week. When i purchased the items originally they said they shipped in 24 hours. I am not happy, and on top of that I had a 40% off code which it said was applied, but i was still charged the full amount. I wanted to address this, but the only ticket items i can request are canceling, exchanges and returns. I've found this entire process really upsetting.

Date of experience: June 13, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". We have checked for you, and found that one item in your order does not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.

We found that your package has been shipped on June 8th, as the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. About the coupon, discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Hope you can understand.

Please remember that you are our precious customer, we never try to deceive you. If you really have contacted us, you can send us screenshot of chat records. All of you are important for us, we never neglect your problems. Hope you can trust us. Also we noticed that your package has been arrived at your country already, we will give you tracking number and link of your package later.

Apologies again for the delay, hope you will receive the order soon!

Canada
1 review
0 helpful votes
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I ordered some summer cloths for me and my daughter on 21st may 2020. I spend more than 100 dollars. I didn't get my package yet. I didn't get a chance to read the reviews before ordering the items. I regret for that now.

Date of experience: June 25, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

AE
1 review
0 helpful votes
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They deliver late and as compensation they give 100 points which is only equivalent to $1. Insulting

Totally insulting to customers. Better to order from Noon, they have the same quality within same range and whenever Noon. Screws up, their customer service is immaculate

Date of experience: December 18, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter【Contact Agent】and submit a ticket to us.

Georgia
91 reviews
225 helpful votes
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I should have known that the low prices were too good to be true. I bought two dresses for about $20 each. They looked great in the photos, but once I got them the material was cheap and the small (smallest size) looked huge on me. I ended up donating them to Good will - I couldn't even wear them once!

Date of experience: December 13, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for sharing your feedback with us regarding your recent purchase.
But we are a little confused about your order, we have checked for you, and found that your order just has one item and this order was placed on July. Is there something wrong with your order number? We need to confirm with you.
The difference between the real items and the shown pictures can not be fully avoided because of light and pixel problems, you can send us some images which can show any defects. About the size, actually different styles and items have different sizes, you can refer to our size guide and take photos of the measurement of the item so that we can confirm with our factory. After confirmation, we will be responsible for any quality and size problems caused by us. Hope you can kindly understand. All of you are our precious customer, we will try our best to help you solve your problems.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Your sincerely.

GB
3 reviews
3 helpful votes
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Ordered a green maxi dress from the site and when it arrived it looked exactly like it did on the site. The size guide was really accurate so I actually got something that fitted, not something that said it would fit and was then way too small or way too big.

The delivery period was as stated on the site which surprised me as many sites promise to deliver uber quickly and the items never arrive in time. I ordered the dress in October so I would have it in time for Christmas and New Year and got it in November.

Really happy with the site and would definitely use them again!

Date of experience: December 31, 2014
California
1 review
0 helpful votes
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Are you kidding me?
January 11, 2015

Are you kidding me? Wow! I went online shopping for a dress to wear to a cocktail party and found a beautiful long sleeve gray backless dress. I couldn't believe the price,,,,$17.99, no way too good to be true, but it is true. I ordered the dress, it fits beautifully, and the shipping arrived exactly when they said it would. I was amazed at the quality, but better yet, all of my friends wanted to know where I purchased it. When I told the Sheinside, they grabbed their phones at the party and ordered. Well, do yourself a favor and check this place out.

Date of experience: January 8, 2015
Texas
1 review
1 helpful vote
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We ordered 7 items in May, and fully understood that shipping was delayed, but 3 MONTHS? After numerous attempts with email and phone calls, we finally were able to make contact. Was told at first it was delayed, then told it was lost, then told they would reship and take 3-4 weeks but couldn't be guaranteed... excuse me?!? So you will resend an order already paid for and hopefully not have to wait another 3 months for it. I requested a refund but that can take up to 10 days to process. Horrible customer service.

Date of experience: August 5, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New Jersey
1 review
3 helpful votes
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I placed a huge order yesterday ($500) and the payment went through on their website. I even got a payment confirmation email from them. Couple hours later, I got another email saying the payment wasn't successful and that I need to pay again. But when I checked my credit card history, it has definitely been charged for the amount. Reached out to their customer service (online chat) but the person barely speaks English and has not been responsive at all. If I don't receive an explanation from them today I am going to request a chargeback and stay the hell away from this place forever.

Date of experience: September 19, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you.

In fact, we really haven't receive your money. The bank said that you have a risk of pay for the money, so you haven't pay for successfully.
The bank will refund the money to you several days later.
Please don't worry.

Please feel free to contact us with this email: dispute@sheinside.com
Nice day

Texas
1 review
0 helpful votes
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Scammed out of money
September 28, 2020

My order never arrived. I contacted FedEx since my package says it's been sitting at the facility for 6 days, and they said my package arrived from China to Memphis EMPTY. Pretty interesting since it says that the packaged weighed 3.98 lbs. I am requesting a FULL REFUND in the amount of $114.94. This is completely unacceptable, as I have never experienced anything like this. This is disappointing as a loyal SHEIN customer and I even paid for expedited shipping because I needed these items.

Date of experience: September 28, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Tennessee
1 review
1 helpful vote
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I ordered a dress from SheInside and was very pleased with my results.The checkout was simple, easy, and quick. I got a tracking number so I was able to find out where my dress was at all times. When I got it, the sizing was exactly what it was advertised as and looked like the photo. Would definitely recommend.

Date of experience: November 25, 2015
California
2 reviews
2 helpful votes
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I ordered a long sleeve sweatshirt from sheinside.com, and was impressed with the price, delivery, and style. The "Homies" sweatshirt is a classic example of high quality fashion, and design with silk screening up front. I especially love the price, but the speed of delivery, was fast, and not at all expensive. I was expecting to pay a lot more for the sweatshirt, but when I saw the price, I ended up getting something else.

This is a good seller, with some serious discounts. If you're looking at saving money, getting the latest fashions, and are tired of the run around of retail, this is going to save your budget. I've already come back to purchase more stuff, as it's a real gem of a find online.

Date of experience: September 28, 2014
Maryland
1 review
0 helpful votes
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Im a new customer at shein and i didn't read and of the reviews or anything of that sort before today, which is pretty stupid of me. But that's besides the point. I haven't gotten any updates or anything on the cute clothes that i got from the website and it just says 'processing.' the email i had received says it will update me on my clothes but it hasn't and I've been getting pretty worried. So i searched up some reviews and now looking at them, im honestly terrified. I always get some kind of heads up on the clothes that i got and have never been scammed. The thought of money being stolen away from me for clothes that i was getting for my birthday is so scary and i feel powerless. I still haven't gotten any notification about my clothes and it's been close to a week. Please help!

Date of experience: August 16, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We are truly sorry for keeping you waiting.

Your order was placed on 11 August and it has been prepared well. We will ship it out within 2 business days. Usually it takes 3-7 business days for our suppliers to get the order ready for shipping. Please wait a few more days.

Apologies again for all the trouble. You can contact us if any problem.

Nevada
1 review
1 helpful vote
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DO NOT TRUST SHEIN!
June 15, 2022

I purchased two hats that arrived damaged and crushed. When I went online to return the damaged hats, it stated on the page that I would not be able to return the items at all. I also saw that if I would've been allowed to return the damaged hats, I would've had to pay my own shipping back which is $7.95, a processing and handling fee which is $7.99, and a $3 restocking fee. This is ridiculous! Save yourself the stress, disappointment, and money, and go elsewhere to a reputable retailer that doesn't rip innocent people off. I'll throw these hats away, and have to take a financial loss.

Date of experience: June 15, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Greece
1 review
0 helpful votes
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We recommend it!
May 31, 2018

The site is really helpful giving a lot of details about all the products such as: description about the material and fabric, size & fit that is really helpful. Moreover the customer service is very helpful, replying pretty fast in any question. The packaging is great and so far we've never had any problem with the products that we've ordered!

Date of experience: May 31, 2018