Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Shein has a rating of 1.8 stars from 4,923 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.
Absolutely amazing clothing website! I love the options of clothes and the quality of the clothing. My order came in a few days after I ordered online. I was amazed by the fast service. I highly recommend buying clothes from this website because of the quality and the pricing. Good quality clothing and cheap prices are hard to find but at SheInside that goal is achievable.
I bought a shoulder bag for my girl friend, Quality of the shoulder bag was of superb quality and of the right size- not too big and not too small. The weight of the SheInside contrast trims shoulder bag is very light which makes it ideal for carrying her stuff and is spacious, allowing to stuff her essentials in the bag spaciously which is a definite bonus. In addition, the color of the bag is very nice and exactly as described in the photograph. Overall, shoulder bag has indeed make carrying her belongings much easier whether it is for school or for outings. Delivery was within the 8 days period and was packaged very nicely and securely which is something I am pleased about. A definite thumbs up for this SheInside bags and I can't wait to make my next SheInside purchase. Will most definitely recommend it to my friends and family as well!
I have purchased from this site twice and have never had any issues. The shipping is fast and arrives on the estimated arrival date. I love all the goodies I have ordered. I find the quality to be great and I love that they actually carry what's in style right now. The site is easy to shop on and loads for items to search through.
I recently ordered a Black V Neck dress and I love it! The price was affordable and I also love the buy one get one free option they provided. I would highly recommend the clothing on their site because it is stylish and just a great bargain I am completely satisfied!
They had a variety of women clothing and accessories to choose from. I decided to go with jewelry, since I have pretty good taste in that area. They had some really nice stuff and it was hard to choose from. Eventually I selected what I wanted and the price was affordable
I love the quality and fit of the shirts. I got a chiffon like blouse in pink and an olive t shirt! I really love them. The customer service was good as well and I received a reply asap. I don't know about the negative reviews but with the fast shipping items I have a good review.
I bought a Black White Round Neck Striped Crop Sweater from this website.
In the beginning, I was a little worried as I was ordering first time from this website but it was really beyond my expectation. Their services and delivery is really smooth and fast.
Although their normal shipping time is 30 days but I did not had to wait too long. I am really satisfied with the simple ordering procedure, their quick shipping and with the product I have received. In short, I am fully satisfied with this whole website. I would also recommend others to use the same.
If I could give this company zero stars I would. My friend said that they really loved the store. I was very excited to give them a shot. Unfortunately the large order that I ordered was missing five items. I reported this through customer service. No one responded for over 24 hours. I had to check back in with them after a three day investigation. They proactively never reached out to me. They responded with my package was the right size and if I do reach out again my credit score would be effected. So now I am out of money my missing items and a threat on my credit score. I am so angry I am never shopping here again.
Just as the name say, color of a wine for the nice looking dress of the product I recent purchased for my sweet heart. Wine Red Long Sleeve Casual Dress. She love it and I feel good going out with her when she wears it.
Hugging her when she is on this dress, just feel better than her previous dress.
Shipping was fast and well packed upon receive it. I will understand sometime if there is shipping delay. But this order is ok.
Overall, I will say is good. Will come back for more purchases.
Regards,
Tommy Teo
With the clothes I changed the way I see my body, I am a curvy girl and in my country there are very few clothes for people like me. And I am really grateful that Shein takes us into account in that regard, that helps in our self-esteem and I feel fabulous. Sincerely thank you very much.
If you click on their email link to track your shipment, you will find that you have to have an account and log in. There's no reason why this should be a requirement. Then after you type in your name and password (or create an account if you don't have one) it asks you for a verification code. The only way to get the code is to check your email. You have to leave the site, go back to your inbox, get the code, find the email with the tracking link, and click on the link again. Then it will tell you the code is invalid. If you go through this entire process again, it will lock you out and say try again later. Very frustrating! You have to really dig through the website to find any kind of a help section. The only contact info I found is live chat, which is only available for 6 hours of the day. This is ridiculous. All I wanted to do was track my shipment!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Really! I was impressed with the reasonable pricing and all the merchandise they had for me to choose from. My dress was so affordable and free shipping helped a lot! I already have dress and the most remarkable matter is that it took no time for me to receive it! I highly recommended to all
Firstly, I have to say that I looove shopping online. When I found sheinside.com I was happy because they have wide varieties of clothing, and a lot to choose from. I have so far, ordered 3 dresses (love their dresses) and 2 shirts. I love that some of their stuffs look very unique and I love the quality of the dresses I received. My order always comes on the time that I expect it to come which they specify, and I'm very happy with that. So far, I have no problem with sheinside, and no complaints. I give them props for being an international online store that is doing a great job; I usually hear a lot of complaints about stores from china etc. My experience has been good so far and they also have a really professional and helpful customer service team, which I appreciate. This is one of my favorite places online to shop..
Great website to find cheap and well made clothes. I ordered two sweaters from Sheinside and they came in great condition and looked exactly as advertised. The shipping was a bit slow and the sizing was a bit off (hence the four stars), but other than that shopping with Sheinside was a great experience! The costumer service was great and you can track your items as they ship (great plus)! I definitely recommend giving this website a try.
I order 14 times spent $153 on shein and out of all the stuff I ordered I'm only getting 3 things back and they only gave me 51 points. Nah someone better refund me my money how the hell are they gonna give me 3 items out of the 14 things i purchased truly unprofessional.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered on Shein last year November, my parcel got lost, and this was after I paid Buffalo courier service the import tax. Shein was very professional in the matter and they immediately refunded me, without any trouble. Buffalo courier services is refusing to refund me after I have spend hours on the phone escalating the matter. I have send through various proof of payment and still they are refusing to pay back (about R600).
Please Shein, this company is stealing from your clients. Please use a professional company that is competent.
I am afraid to say that after this horrible ongoing experience I won't be ordering from Shein again, unless they use a trustworthy courier service.
Hi! Hope you have a nice shopping experience here.
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As i'm reading these reviews i'm praying that I don't have the same problem. I placed an order for for my daughter on 7/29/16. I'm giving this company the benefit of the doubt, still praying that she gets them before she starts school. :/
Hi dear,
Thank you for ordering from our website.
You placed on 30 July including 8 items. We have checked that your items have been prepared well and will be shipped out soon.
You can contact us if any problem. Hope you can receive your items soon.
I had placed an order just at 1 month ago, 6 more days makes a month. And have yet to see any information on the item. I have emailed them twice and are telling me it is shipped and gives me a tracking number. The tracking number only tells me it is waiting to be shipped. Now when I go to try and long into my account they are telling me they have no record of me. Take your money else wear.
Hi Kia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW477197XXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, and delayed at the customs for a few days.
We will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
My experience was great! I read a lot of negative reviews about this site and how long it took for people to get their products, but I got my sweater and headband in 3 weeks and they are exactly what was pictured. People need to understand the stuff is made in China, so it may take awhile to recieve. I will definetly buy from them again!
I placed my order two weeks ago (April 17,2017). All of the items are still being "processed", according to my account. The website is VERY misleading regarding the amount of time it takes to receive the product -- growing concern the website is not legitimate.
Dear customer,
Thank for ordering from our website, and we are so sorry for keeping you waiting waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, except the item(dress160901504), other items are ready.
How about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.
Looking forward to your reply!
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️