business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,923 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.

service
1,608
value
1,502
shipping
1,593
returns
1,194
quality
1,427
This company responds to reviews on average within 9 days
California
3 reviews
2 helpful votes
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Since winter is coming I decided to shop for some sweaters. Sweater weather is my favorite! I like to shop online because there's much more variety and I don't always have hours and hours to spend at the mall looking for things. I came across sheinside.com and I was instantly intrigued by a variety of stuff they had and their prices. I'm a student so I live on a tight budget and getting inexpensive clothes is my ultimate goal. Sheinside.com allowed me to get stylish sweaters for very little! I was very happy about that.

The ordering process was very easy and fast. I got my package very fast which is another great plus because I couldn't wait to wear the cute stuff I found! I recommend sheinside.com to anyone looking for fashionable clothing on a budget.

Date of experience: October 15, 2014
GB
2 reviews
4 helpful votes
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Make sure you check the reviews before buying it. 99/100 their clothes are too small, too big or just awful quality. My order was supposed to come 3 days afterwards, now its been a week so, yeahhhh. Be warned Shein takes a very long time but if you see clothes that have good reviews then its like a gamble, you either get something meh or you get something trash.

Also it costs too much to send it back so your forced to keep it or trash it really.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2019
molly m. Shein Rep
over a year old

Dear Courtney,

This is Alexis from Shein Customer Support. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Unfortunately, I could not locate an existing order with the information you provided (ZZY62329). Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SiteJabber". I hope to hear from you soon.

Montana
1 review
2 helpful votes
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Concerned
February 26, 2015

I put in an order today(kinda) It told me it wouldn't accept my debit card which had a balance that far exceeded my purchase price. So I tried again 2 more times an the same thing happened. A few moments later I received a phone call from my bank saying I had been charged three times by the website and the website was still requesting money for my order. Oh and no one is in the office for me to contact until February 25th! Its a shame I wont ever receive the cute clothes I ordered but id rather be safe then sorry! Be careful and check what your being charged!

Date of experience: February 23, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the late reply and for misunderstanding.

We have checked for you and found that we only got one payment from you via paypal.
Maybe you can give us your screenshots for the other two payments so that we can check what the problem is.
Sorry that our customer service didn’t reply you in time because of time difference and our seven-day holiday.
Hope you can kindly understand and accept our apology.
Your order is under processing now and we will try to arrange it well and ship it as soon as possible.
Please understand that your are our precious customer, and we will never ever try to deceive you or to steal money from you.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

California
1 review
1 helpful vote
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Shipping
April 24, 2015

I order Items from this site with expedited shipping which said would be sending me tracking info which I have not received. I am going on vacation hoping this will be here before I leave but I cant track it. Not happy

Date of experience: April 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and for the waiting time.
We have checked for you and found that your order AYZ3480 has been shipped on 18 April already. 9374869903500375136596 is your tracking number and you can track it via https://www.usps.com/. The tracking information shows that Your item arrived at a shipping partner facility at 9:11 pm on April 22,2015 in COMPTON, CA 90220.
And order HPK3483 was shipped on 17 April. 9374869903500375103529 is your tracking number.
Sorry for not informing you of the tracking number or tracking information in time. Sometimes we may not be able to get the tracking number or the tracking information until it has been delivered to your country.
Hope you can kindly understand.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Best regards.

Colorado
2 reviews
11 helpful votes
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I ordered 2 shirts over a week ago and paid for expedited shipping. To date, I have no tracking method and no recourse for finding out what happened to my order. My card was charged. I will never order from here again.

Date of experience: March 15, 2017
molly m. Shein Rep
over a year old

Dear Evelyn,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

We checked your order, the tracking number is 748999912064XXXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
And we contact the shipping company, the package has been arrived at USA this morning, and they will update the tracking information with 24 hours and provide the scheduled delivery date.
Please check it later.

If you have any other concern, do not hesitate to contact us.

Michigan
1 review
0 helpful votes
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Horrid company
October 25, 2022

Most of their things are slutty and very ill fitting and cheaply produced. If you look hard enough you might find something you can wear to a nightclub rather than a strip club or orgie with a bunch of disgusting perverted weirdos hanging out there, but few and far between. Most won't make it through two or three washes. I was so disgusted and repulsed by the brand I destroyed or gave it all away

Date of experience: October 25, 2022
California
2 reviews
5 helpful votes
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Price is very reasonable
December 25, 2015

I made a couple of purchase from Sheinside recently including jacket, blouse and dresses. Overall the quality of their clothes is good and the price is very reasonable. I contacted the customer service twice and they solved my problem quickly and professionally.

Date of experience: December 22, 2015
Florida
1 review
0 helpful votes
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I love shopping at Sheinside.com. They have quality products and great shipping rates. I am always skeptical to order clothing online and this company has never disappointing. I recently bought a maxi dress and it fit and felt great. The quality of the dress was amazing and I constantly get compliments about my dress. Many of my friends actually thought it was an expensive designer dress! Great buy!

Date of experience: August 1, 2014
California
1 review
1 helpful vote
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Excellent!
January 1, 2016

I ordered off of SheInside not too long ago and I had a great experience! Shipping was very fast and it came very well packaged. I mainly ordered through here due to the cheaper prices and overall, the quality was pretty good!

Date of experience: December 29, 2015
North Carolina
1 review
5 helpful votes
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This website is a complete and utter SCAM! I put in my order on December 5th, 2014, it is now January 5,2015 and have yet to receive anything! I contacted what they call Customer Service, and I got a operator named "Kevin" who told me I should be getting my order in 5 days. When I ask "this person" for a contact # I get no response and they keep giving me the same message. Please be patient, we have recently had an influx of orders, we have no control of your package once its ships. That is not an EXCUSE! You are NOT talking to a real person, its a scam. When I check my tracking information it just says it left Canton. I don't even know where this is! I am beyond done with this order. I don't even want the jacket anymore, just want my money back, and a FULL REFUND! Including the item and shipping. Please listen to the other reviews! DON'T SHOP HERE! There are must better other discount places to shop!

Date of experience: January 5, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the waiting time.
Generally we need 5-7 days for processing, it takes longer than usual because we need time to customize it from the factory and to do quality-control tests.
And the shipping progress is really our of our control. We didn't deceive you.
Hope you can understand.
So sorry that you are not satisfied with our customer service. We apologize for it.
And we will improve our customer service. Please understand that every our colleagues is trying their best to help you solve your problems.
We have checked for you that your order has been delivered on 6 Jan already.
Have you got your order now?
If there is any problem, please feel free to contact us via dispute@sheinside.com
Thank you for your support.

Texas
1 review
0 helpful votes
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Items not delivered
October 24, 2023

I purchase items worth over $80.00 and receive 2 items since September. It's 10/24 and I have never receive anything. I receive 1 email that they were sorry for the lateness and they would give me extra points. I don't care about extra points I care that you have my money and no items. To get to someone its a loss cause.I need to know if this will be delivered or refund my money.

Date of experience: October 24, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

GB
1 review
5 helpful votes
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Do not bother
April 1, 2016

Absolutely terrible. Been waiting for my items to arrive they are nearly a week late now and i keep getting told to wait. Never get a straight answer from customer services. Pretty P****d off to be honest. Dont bother using this site.

UPDATE! My order finally arrived and the sized are much smaller that said on the webiste. I have since got an email from Shein saying 'now that your order has been delivered can you edit the rating and review on site jabber"
Ermm no because the order was still very late and your customer service is appalling and the items were not satisfactory! The cheek of it!

Date of experience: March 29, 2016
JUDY G. Shein Rep
over a year old

Hi Lauren,

We're truly sorry for keeping you waiting.

Please don't worry, the order was already dispatched on Mar 21st, following are the tracking info:

Tracking number: 612792178561
Tracking site: https://gls-group.eu/EU/en/gls-partner-united-kingdom

As you could see from the update, the package is currently in transit, it will arrive in your country soon.

Apologies again for all the trouble, hope you will receive it soon!

Don't hesitate to contact us (dispute@shein.com) if any problem occurs.

Canada
1 review
0 helpful votes
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Never got package
June 20, 2020

I ordered a package a month and a half ago and it never came in but they didn't have problem taking my money. I emailed shein and they still havent emailed back(its been 2 weeks). Not a good site to order from

Date of experience: June 20, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

California
1 review
4 helpful votes
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I placed an order of 2 items. One was a dress that I wanted for a Havana Nights themed party. They emailed saying the items shipped and there is absolutely NO WAY to track your order. The first package took 10 days to get to me and the second package hasn't arrived yet. I was excited to receive the dress, so I took it upstairs to open the package. I pull it out and there is a HUGE HOLE where the edge of the zipper is. I didnt even fully pull it out of the bag before I noticed it. It was about 6 inches long and you can tell the item just wasnt sewn properly. I did the live chat and had to wait about 20 minutes for someone to respond and even after chatting with the rep, it took about 5 minutes after each response for the rep to respond. I told the rep I needed it in a week and her only response was "sorry but we cant process the return until the item is shipped back." online it says the return can take 12-24 days to receive the refund. I will never shop with shein again.

Date of experience: June 14, 2019
molly m. Shein Rep
over a year old

Dear Julie,

A member of our US Customer Support Team has sent you an email from dispute@shein.com. We hope to hear from you soon.

Texas
2 reviews
3 helpful votes
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I placed my order for a dress I was going to wear for my cousins grad party. I ordered on May 29 I believe. I read that it takes 5-7 days for processing it tools about 5 which I thought was alright cool it's going to be here. I keep checking to see if there is movement but my item still says "shipping information" was sent to NJ. It's been 5-6 more days and it still says that! I'm trying to give this site a chance because of all the cute clothes that are my style and ( I didn't want to be one of the negative reviews) so I was taking my chances. I want my package to move from Jersey already. Hopefully I can wear by next week or two for my other cousins grad dance.

Date of experience: June 6, 2015
Belgium
1 review
1 helpful vote
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What can I say...
December 30, 2014

What can I say... Great experience! First of all, I always look for sites with afforfable or free shipping, it makes no sense to order a "bargain" and wind up paying more for shipping costs! SheInside offers free shipping so that's a good start.
The site is easy to navigate, solid categories for both styles and budget choices and of course pretty pictures. Thanks to the clear information I could pick the correct size, always a gamble with online shopping for me at least... After ordering I couldn't wait to try my blue, long dress, fortunately I was not disappointed. A perfect fit, the fabric was a bit "stretchy" which is a good thing with my hips. I was surprised how well-made it was considering the price. Well, anyway, thanks SheInside, I'll be ordering again soon!

Date of experience: December 27, 2014
Canada
1 review
1 helpful vote
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I am so happy with my order. I ordered a black and white dress and the skirt part is so cute I have never seen anything like it. It fit perfectly I am 5'6 and 113 pounds and a small fit just right. The only thing that didn't fit was a dress with flowers on the bottom hem line but that was my fault I didn't measure myself. I'm hoping I can take it somewhere and make it work because that's a cute dress too.
I will 100 percent be ordering from there again. I live in Canada and I read alot of emails saying it took forever for shipping and it really does take a long time but it was worth the wait in my opinion. I ordered over 500 dollars worth of clothes and 1 item didn't fit. Not bad.
Thanks sheinside I'll be ordering again soon :)

Date of experience: October 1, 2014
Florida
6 reviews
3 helpful votes
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Not receiving items
April 7, 2023

This company is definitely a scam wish I would have read the reviews before purchasing from Shein because I placed an order nearly a month ago and reached out several times to the company only to talk to a robot and reps through email only and each one seems to be a robot as well I've asked several times to refund me back my money and they refuse to. I was told to contact their shipping company I have several times I was told they don't have the items so I can't cancel so I basically have no product and my money was stolen...at first I purchased 3 times from them and the orders came quickly now after a month and this happens...don't order from here people they'll scam you.

Date of experience: April 7, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Minnesota
2 reviews
0 helpful votes
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Very Disappointed
January 14, 2023

I did some shopping on SHEIN despite all the negative reviews I had read, I decided I was going to take the risk and place my order. I had found some really cute and affordable outfits and was really looking forward to receiving them in the mail. I waited and watched the tracking information, and the day my tracking info says it was delivered nothing ever came. Prior to placing my order I had read reviews on SHEIN and noticed that this is a common issue. I guess I should have trusted the reviews, but instead I got ripped off $40. I would advise not to order from this website, I'm so disappointed and disgusted.

Date of experience: January 14, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
0 helpful votes
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First try and i am happy!
December 31, 2015

Good collection and good price range. Everyone can use them specially this shop is customized for girls and that's what i felt. My little sister told me about them and this was my first time here i brought a tops quality was great and fittings was the best. Sure will you guyz again

Date of experience: December 25, 2015