business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,609
value
1,503
shipping
1,594
returns
1,195
quality
1,428
This company responds to reviews on average within 8 days
GB
1 review
0 helpful votes
Follow Mariah J.
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At about 3months ago, I have been frustrated about shopping online. They really made me look miserable due to oversize of clothing, wrong shipping location from them and they do not respond untime. When you need them the most.

Sheinside is just too good for me to believe. Why? Because they met my delivery date, their products are standard and quality and cost effective. Please don't let me down sheinside. I will continue to shop with you.

Maria Johnson

Date of experience: December 17, 2014
Australia
1 review
1 helpful vote
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I wanted to leave a positive review but I can't. Overall, the shopping experience was as described. Took about a week to process (as advertised). Once shipped, took another week to reach me. There was a tracking number to follow its process.

Quality-wise, despite the really cheap prices, it's not great. I feel that had I came across the product at this low price in the shops, I would not have spent the money.

I did wonder about the quality due to the price, but placed an order based on the very positive reviews. Now this is the part I'm REALLU UNHAPPY about. I left reviews about the products, some good some not so great, to warn others of the quality. Shein DENIED the negative reviews and approved the more positive ones!

This explains why so 'many' people raved about the products. Now it makes sense!

Be aware before you buy.

For one season wonders, this site is not bad. For more special occasions, you may like to think twice about it.

Date of experience: April 8, 2016
JUDY G. Shein Rep
over a year old

Hi Sue,

Thank you very much for ordering from our website, sorry to hear about what.

Yes, there’s still much to be done. Our company has placed the highest priority on improving product quality rather than just expanding the production scale, to make better products and live up to your expectations. We are doing the best we can, hoping to offer you a much more pleasant shopping experience in the future.

About the situation you encountered writing a review, would you please send us your email address for the account or the order number? We’ll see if that’s a system mistake and make sure this won’t happen to other customers.

Nebraska
2 reviews
1 helpful vote
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I am really pleased with both the website's products as well as the service I received. I had a wedding to attend over the summer and ordered 4 dresses from sheinside (knowing I would wear them all at some point-- but wanted some options). First of all, I spent less than $100... WOW. If I went to a department store, I probably couldn't even get one fashionable dress for that price!

When my dresses arrived, one of them had accidentally been sent in the wrong size, but when I called to address the issue, it was fixed immediately. The woman I spoke to on the phone was so understanding and empathetic about my issue, and sent out the new size before I even sent the wrong size back! I was so pleased with the service I received, that I would absolutely do business with them again soon.

Cutest clothes and the nicest employees!

Date of experience: October 20, 2014
Florida
1 review
2 helpful votes
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Their website has really cute clothes, but they aren't the best quality. If you don't mind waiting a month for "express shipping" it's fine. But make sure you don't need the clothes right away. I had to ask customer service when my items would be shipped because they were sitting in the processing stage for 2 weeks. I ordered on June 5th and all of the pieces have not arrived yet. 3-5 days has turned into 22 and counting. Pretty sure the bloggers that say it's a good website are all getting paid.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2017
molly m. Shein Rep
over a year old

Hi Ann,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order and another 3-5 business days for express shipping.
We are so sorry for the delay of your order, some items you ordered are our best sales products, they take more time for processing.
If the items came with any quality issue, you could download a free return label on your account and return the items back.

Apologize again for all the troubles, we have added 500 points to your account for compensation, please check your account.

Florida
1 review
0 helpful votes
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Supers small sizes
April 29, 2022

This company sale merchandise that sizes do not reflect the American sizes. They are too small. I ordered 2 polo shirts xxl and they came with a tag of xxl but medium sizes. Now i am complaining about this to them because they charge a lavbel fee to return. In my case i am lucky because the shirts are smaller then the sizes that they reflect as xxl. But this sizes are not the American xxl or large.Be careful with this website

Date of experience: April 29, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Vermont
1 review
0 helpful votes
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I can't exactly comment on the quality of the clothing, but the prices are incredible. My main comment is I placed an order a week ago and it states on my order it had been paid along and the money has been taken out of my account, but it says it's still processing. I emailed them, but got no response. Any one have this problem?

Date of experience: November 7, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 4915531261. And you can track your items on this website: http://www.cn.dhl.com/content/cn/en/express/tracking.html?AWB=4915531261&brand=DHL
The tracking history shows that your items has been signed for by J Brown. Has you received your package?
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a nice day
Have a great day

Texas
1 review
10 helpful votes
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Happy customer!
June 9, 2016

I was hesitant at first based on some of the reviews, but I went ahead and placed my order for 3 off the shoulder tops. The total for all 3 was less than $50. I wanted to make sure my order was small so in case it went MIA, it would not have been a huge loss. They all arrived together and it took about 1 1/2 wks. The materials were very good quality and the sewing, stitch work was just fine like in any retail stores. I am completely satisfied and will be placing another order this week. These items are coming from New Jersey NOT China. LOL! So I feel pretty confident using this site again and again. If you are hesitant to shop here, buy 1 item, small price tag and use a Paypal acct if you are worried about having your credit card compromised. I paid for my first order using half paypal and half credit card. Just a tip... measurements are usually not by inches but rather by cm. So measure yourself properly and follow their measurement guide.

Date of experience: June 6, 2016
Texas
1 review
23 helpful votes
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Placed an order on April 19th, on April 29th status updated to "Order shipped!" Its now May 21st and no update. I have submitted a service request twice now and just keep getting same run around that shipping takes longer due to Covid. At this rate the items I ordered for my daughter wont even fit her by the time they get here. We will never order from here again. I was leery to begin with but my daughter talked me into it. I should have listened to my gut.

Date of experience: May 21, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Netherlands
1 review
1 helpful vote
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I was looking for an affordable vintage dress. Dutch sites usually ask a lot for them since it's a rare concept. When I found Shein I was pleasantly surprised. Not only is the website really cheap, the shipping is too. I never ordered from a webshop that isn't based in my country, but with such low prices I took the risk. As if that wasn't enough they also pay the additional costs (VAT it's called in English?). I measured myself before ordering, so the dress fit perfectly. I will definitely order here again!

Date of experience: November 5, 2015
New York
1 review
7 helpful votes
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My order was delayed for a long time. When I asked them to honor a coupon code since the order was weeks late they said maybe you can use it next time, meanwhile I still haven't even gotten my first order. Really poor business practice. Every company I've ever ordered from honors a price change within a short period, especially when they delay your order as a courtesy. Should've been more diligent in reading reviews and the better business bureau even has bad reviews and now I know why. Could honoring a coupon really be worth losing a customer who hasn't even received their order yet? I guess so.

Date of experience: March 24, 2017
JUDY G. Shein Rep
over a year old

Dear Steph,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, some of your items are in high demand, they takes more time for processing.
And the package has been shipped out, the tracking number is 9274890980536700XXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your email.
The package is in transit, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

India
1 review
0 helpful votes
Follow Rubi Y.
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My coworker, who is my very good friend and a reason of envy because of her petite figure, has been ordering stuff from this site for a long time. Coats, jewelries, dresses-everything! I am more on the heavier end of scale, and buying stuff online freaks me out! I have a hard time buying dresses that fit- it's either too loose, or too tight! On her insistence I decided to make the leap, and ordered a beautiful Blue Lacey Dress. I was skeptical about the size, so called up the Help Desk, and contrary to my expectations, they were very helpful! They suggested I go for size L, and I did. After 3 weeks, voila! The package is on my doorstep! Long story short, my guy is more in love with me;)

Prompt delivery, AWESOME price, and amazing offers- Win Win!

P. S: I have seen a lot of negative reviews regarding this site, and after having such a great experience, I doubt their authenticity. I am glad I didn't pay heed. YAY!

Date of experience: December 10, 2014
California
1 review
0 helpful votes
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Due to your support for terrorists and due to the sale of Palestinian flags that symbolize terrorism - I and all my relatives have decided to boycott you and delete your application permanently! My family and I will never order from you again. You are fomenting violence in the world instead of making peace. Due to your support for terrorism, you are banned!

Date of experience: October 18, 2023
Illinois
1 review
0 helpful votes
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I bought a floral kimono from she inside and I'm very happy with my purchase. It was incredibly cheap, so I was a bit skeptical at first, but at the same time I figured I wasn't losing much if things didn't turn out well. However after two months it has shown no signs of wear and tear and I have worn it A LOT. Perhaps a little too much... It's soft, and the design is exactly like the picture.

It shipped on time as well, which was surprising to me. Even legitimate discount places usually take FOREVER to ship to you, which is understandable, but still a pain.

Couldn't be happier with this place, and I'll definitely be ordering from them again. I have my eye on a couple skirts.

Date of experience: August 12, 2014
India
1 review
0 helpful votes
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Placed two orders Before Lockdown. Both prepaid. One of 5027, other of 937. Delivery, as understood is delayed. Cancelled both. Got a Refund of the 937 right away. All the drama is going on with the bigger amount of 5027. First they text me refund can't be processed back to the source, which is Gpay! How did they refund the lesser amount! Provided account details as they demanded. No progress yet, now I receive a message mentioning If everything goes well I'll receive the refund. 7 bloody hells! What is this so lottery going on? My money is literally being stolen. Ridiculous Support/ Service. Dishonesty at it's peak. These sites should never be prepaid.

Date of experience: May 31, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
0 helpful votes
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Fraudulent practices
January 26, 2023

Don't spend time and money here.
1 in 5 gets cheated. My order number GSUN4K56X0000AL never get delivered.

Look for customer care contact and issue resolution steps on a website first. If things are not transparent and deceiving then don't make any purchases.

This is not a place to gamble your money.

Good luck beyond this

Santanam

Date of experience: January 26, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Serbia
2 reviews
2 helpful votes
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Amazing site!
April 3, 2016

You cant find better site then thisone... They gave you 40%OFF your first order and delivery is in 24H only... I am so pleased with stuffs i bought here! They are very quality! It was fantastic experience!

Date of experience: March 31, 2016
Texas
1 review
0 helpful votes
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Delivery
September 21, 2021

Twice now I've had issues with their delivery. The first package I ordered was lost and I did not get a refund for it because they were adamant that I got the package. I did not get that package. The second package I did receive. But the third package was returned to sender because I did not provide proper delivery information. How is that possible? My second package was delivered without issue. What more do you want? Do you need a google map picture?

If you are considering to buy from Shein go for it. Go ahead and order those sling back kitty heels and wait those two weeks. If you don't receive that item go ahead and wait another two weeks to see your money back. Something has to change in Shein.

Date of experience: September 21, 2021
molly m. Shein Rep
over a year old

Hello, Would you please send us an email at dispute@shein.com with sitejabber+your username on the title? Thank you and have a wonderful day!

California
1 review
0 helpful votes
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Lawsuit Filed
August 12, 2023

After seeing so many horrendous reviews, especially in this year, I'm disgusted but not surprised. Shein was always a crapshoot site but I did order from them before and didn't have the complications I'm having now. Things are beyond late, refunds aren't coming in on time on my card, their customer service is nonexistent and they are just all out fraudulent now. Once they switched to having different seller companies sell on their site, things are WAY more complicating and nothing is getting delivered, no service is being guided and I've decided to file a lawsuit against the company, while checking their entire background. Do NOT order from here.

Date of experience: August 12, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Nigeria
5 reviews
8 helpful votes
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A friend of mine told me about her shopping experience with sheinside
And I thought I'd try it out and buy me a new shoe. Looking through
Their shoe collection was a breeze. I set out to buy just one shoe but
Their shoe collection was so enticing I got two shoes instead – the
Black with Bow Rivet High Heeled Pumps and the Red with Bow Back
Zipper High Heeled Sandals.
I placed my order immediately and it was shipped to me. I received my
Shoes at my address wrapped neatly and in perfect condition. I simply
Love the shoes. They fit me perfectly and they are just what I wanted.
I think everyone should be shopping at sheinside. I told my friends
Already. It's definitely a fun way for a girl to buy what she wants!
Go sheinside!

Date of experience: April 29, 2015
Hawaii
1 review
3 helpful votes
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Weird fabric
November 11, 2015

My overall experience was okay i got the products in a good time frame but the one thing i absolutely can't get over is the fabric of the dresses. Its heavy, really see through, and its hot. One of the dresses I bought the fabric said cotton but that thing feels like extra stretchy spandex. Good thing I only sent $25, I want dot get some shirts but I don't think I'm gonna like th fabric it comes in, so this is my first and last time buying from here. I think you guys should stop using that heavy fabric. Peace out shein!

Date of experience: November 8, 2015