business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,609
value
1,503
shipping
1,594
returns
1,195
quality
1,428
This company responds to reviews on average within 8 days
Michigan
1 review
0 helpful votes
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STOP BUYING FROM HERE!
August 28, 2022

STOP! The people who make these clothes and utenciles are children.
The children are only paid $2.77 to make 35,000 clothes daily!
Other cheap online fast fashion clothing sites are romwe and cider.
If there are help signs written on your shein tags, report them now!
Lets help these kids and stop ignoring them.

Date of experience: August 28, 2022
molly m. Shein Rep
over a year old

Hello, we want to make it very clear that we take supply chain matters seriously. Our strict Code of Conduct prohibits suppliers from using child or forced labor and we do not tolerate non-compliance.

Florida
1 review
2 helpful votes
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I purchased a few outfits from this site and totally loved them. The dresses I brought fit my body, and helped me hide my trouble areas. I purchased seven shirts, two pants, and five dresses. I haven't found anything to complain about. I wish I would have purchased more pants as they fit amazing!

Date of experience: November 10, 2014
Nevada
1 review
1 helpful vote
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Horrible!
May 19, 2015

The fact that i have waited for my package for almost a month is ridiculous! This used to be my favorite shop to by from but they have managed to ruin that. I did email customer service & they have failed to get back to me! Never again will i buy from this company horrible horrible horrible save yourself the headache people!

Date of experience: May 16, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and the waiting time.
First thank you for choosing our company, and we glad to hear that our company is your favorite shop. You are our precious customer, we are willing to serve you. But then sorry to hear that we ruined your good impression. We sincerely apologize for that. Generally we need 5-7 working days to process your order.
We have checked for you, and found that your package was shipped on April 30.61299992140420005659 is your tracking number. Due to the three-day holiday and weekends before, it may caused the delay of your package. The logistics shows that your package is in transit to U.S. Postal Service. You can also track it via https://www.fedex.com/apps/fedextrack/?tracknumbers=61299992140420005659&cntry_code=us. Hope you can understand.
With regard to the response to your email, we are really sorry for that. Because we were at weekend, we could not reply to you in time. Hope you can accept our apology and forgive us. We cherish our every customer, and any of your problems never be neglected. Hope you can give us one chance again and trust us kindly. We will never let you down.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

New Jersey
1 review
4 helpful votes
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Shame on them
August 11, 2019

I ordered an item that was a blazer with shorts. I got the blazer, it I missing the shorts. I had sent so many emails and I get no response from anybody. They are just avoiding me and I need what I paid for. Never buying from them again and I really like their clothes but I don't wan to go thru this again. Worst app ever!

Date of experience: August 8, 2019
molly m. Shein Rep
over a year old

The customer was contacted and the issue was fully resolved to the customers satisfaction.

Fiji
3 reviews
4 helpful votes
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I ordered 5 items - only one dress (the only good thing that happened!) had a brand tag on it. Rest never had a tag! Material for the rest items I bought were seemingly cheap type and not worth the price! Negative reviews are not published on this website only good ones seem to be published! They have a glossy website but unfortunately the clothes seem to be simply inferior so everyone don't be fooled!

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2017
molly m. Shein Rep
over a year old

Dear Bimal,

Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Looking forward to your reply!

Florida
2 reviews
2 helpful votes
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Poor material
June 12, 2015

I ordered a tribal print dress from sheinside.com. The dress took about 3 weeks to arrive, which isn't a problem. The dress was delivered without a packing slip so there really isn't a way to easily return it. The material of the dress is similar to the material a Halloween costume is made of. Cheap, cheap, cheap!
I won't buy anything else from this site. The prices may seem like a great deal but for the quality of the product, it's not worth it.

You are forewarned about these products by this review and others. I should have listened to the reviews that I read. It's really not worth the money.

Date of experience: June 9, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply.
Generally we need 5-7 business days for processing. And the shipping way you chose is standard shipping which will take 9-12 business days to the US while the processing time is not included. Hope you can kindly understand.
Sorry to hear that our item cannot meet your requirements. Maybe you can send us some photos which can show these defects clearly so that we can check with our factory. After confirmation, we will refund you for any size and quality problem caused by us. Hope you can kindly trust us.
And about the return, do you still want to return this item? If so, we can send you the return address via email later. But you may need to pay for the return postage. You can also have a reference to this link http://www.shein.com/Return-Policy-a-281.html. Hope you can kindly understand.
Sorry for leaving you with such a negative impression and we sincerely apologize for that. We promise we will do better in future.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Yours sincerely.

Nigeria
3 reviews
4 helpful votes
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When I wanted a nice looking dress for my wife's birthday party, I embarked on an internet search to find the suitable stuff for my darling. It happened that I found Shein.com as one of the leading "Fashion Website." I quickly order for single Maxi dress with order ID: MPH4552. I just order single stuff just to compare their shipping and services with few ones that I knew. Nevertheless, I made the order and less than two weeks they delivered my item in the most appropriate manner and it was a very nice stuff. I gives kudos to Shein.com for their wonderful stuffs and quick services.

Date of experience: March 23, 2016
Missouri
1 review
0 helpful votes
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Scam
May 5, 2023

Another rip off. Placed order April 3. Tried to cancel after reading reviews. A month later, no product or refund. Recieve a boiler plate email almost everyday telling me all about their logistics problems and asking for my Patience. Refund has been promised many times but never recieved. Scam
I have filed a fraud complaint and am seeking recompense. Caveat emptor...Shein is a scam.

Date of experience: May 5, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

District of Columbia
1 review
0 helpful votes
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I will never shop from these guys again! Serious anti semites! Which website goes ahead and sells swastika pendents, when so many innocent people were killed? Insensitive! There are many other great websites to chose from. Nobody should support such people!

Date of experience: July 12, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Kentucky
1 review
4 helpful votes
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I ordered clothes over a month ago. 6 dresses & a pair of shoes. I've received 1 dress, ordered it a size up, & it's STILL too small. It says you can track your package under my orders, but all it says is shipped. No tracking number. They sent me an email saying they credited me 500 points BUT they must be used within 15 days. So they want me to spend MORE money on their site before even recieving my initial order. I ordered these maxis as comfortable maternity wear. My baby will be born before I receive my packages. Do not order from this site!

Date of experience: May 19, 2017
molly m. Shein Rep
over a year old

Hi Taylor,

Thank you for ordering from our website, we are so sorry for the delay of your package.
We checked your order, the rest items are divided into two packages.
For the first package, the tracking number is 92612909805367029XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25, please kindly wait a few days.
For the second package, the tracking number is 92612909805367030XXXXX, you could also track through the link http://www.fedex.com/us/.
Now the package is transit to Fedex center, after it arrives, the shipping company will provide the scheduled delivery date.

Apologize again for all the troubles, if you need any help, do not hesitate to contact us.

France
2 reviews
2 helpful votes
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Sheinside is a great website for fashion. This site keeps up with all the latest fashion but does it in a way that does not break your budget. Another great thing about the site is that is allows you to pay in any currency whether it is the dollar, euro, or the pound. This is great because no matter where you are in the world you can feel safe and secure that your currency will get accepted and your order will go through. With Mother`s day around the corner this would be a great time to check out the site and buy something for Mom that she will love at a price you will love!

Date of experience: May 6, 2015
Alabama
2 reviews
0 helpful votes
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ALWAYS GREAT!
May 8, 2015

I have ordered from these guys quite a few times now, and I have never had a bad experience with them! I love these guys! I use them everytime I order something for lady in my life, Lol. Seriously though, they are professional, I've never had any problems with shipping, and their ordering process is simple and smooth. I will definitely be back to order from these guys again!

Date of experience: May 5, 2015
North Carolina
1 review
0 helpful votes
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Ladies and gentleman,
February 7, 2014

Ladies and gentleman,
If you believe the reviewers: "Ursula A.", "Eileen F.", "Flora D.", and "Clairery W." etc, you should considered yourself scammed on this website by sheinside, too. If you read the "about me" on the website, sheinside.com, all of their grammar and comma placement is exactly like these "user's" poorly structured sentences here as well. And notice how they all have a first name with simply an initial for their last name. Obviously some inside work going on. DO NOT TRUST THIS WEBSITE. I promise it is a scam. They are stupid enough to post on almost every website review site. Stupid, stupid people. It's amazing the extent some will go to when money is involved.

Date of experience: February 6, 2014
molly m. Shein Rep
over a year old

Sorry for the late response. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Illinois
1 review
6 helpful votes
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When you order, and when you look at the estimated time to get the item charts, it says 2-4 business day express, 6-8 standard. But look more closely on the faqs page, and it reveals that they only start counting those days after processing, and they give no guess on how long processing takes! You shouldn't have to dig around on a site to get an honest delivery estimate. Also, sizing frequently does not match up w/US sizes. My other complaint is that their website search function works poorly--with thousands of items, you need to be able to refine search parameters. And why so may minis when I search "long skirt" or "maxi"? Makes no sense.

Date of experience: September 29, 2017
molly m. Shein Rep
over a year old

Hi Laura,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another 2-4 business days for express shipping, please kindly understand.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And about the search function, we will improve it in the near future.
If you have any other concern, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

Alabama
1 review
8 helpful votes
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Frustrated
September 17, 2016

I ordered some things for my daughter on 9/5/2016. The money came out of my account the next day but I have not received an email about my order being received and I have not received my order. It is 9/15/2016. It has been 10 days and no communication. But I have already paid for the items. It is impossible to get in touch with customer service about this. There is no number to call. Only instructions about submitting a ticket. I assume I did not register when I ordered because I can't even log in to find my order. Will not order here again..

Date of experience: September 15, 2016
JUDY G. Shein Rep
over a year old

Hi Amy,

We find your order through your email address. Your order number is LLB8251, and the order has already shipped to you.

Tracing number: 61299992140433177442, you could trace your package on Fedex ‘s website (the link https://www.fedex.com/apps/fedextrack/?action=track).

After you received the package, if you are not satisfied with the items, we will certainly help you to return and refund.

If you have any question, please do not hesitate to contact us.

Arizona
1 review
3 helpful votes
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My experience with SHEIN has been nothing but positive so far. They are true to the sizes displayed as long as you can convert to centermeters. It would be helpful to see them in inches or model size legth in feet. The quality and photos of what I received were spot on and better than what I typically find in local retail stores. Only down side is the delivery time is fairly slow. But to be fair they were in the process of moving warehouse location and posted a notice on their website stating this fact. Plus as mentioned in other reviews some items ship from china which you can expect longer delivery times. So if your not in a hurry it's worth the wait. I've continued to order over and over with this company and have been completely satisfied.

Date of experience: May 26, 2017
Canada
1 review
13 helpful votes
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I originally thought that by ordering from Shein, I would save a lot of money. And going against everyone's review, I ordered just to see what it was all about. I ordered three items, on August 19th. It is now September 20th and my item are no where to be found. I tried to contact them via email, but apparently their customer service email does not exist. I feel so bad for ordering. Also, pay no attention to the good reviews. Notice that they are made all on the same day. One word: SCAM. Save yourself the wait, and the $#*!ty experience you'll most likely have shopping on this website. The con's outweigh the pros heavily. If I could give this website a rating of zero, I would but of course, they don't allow you to do that either.

Date of experience: September 20, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for letting you down and keeping you waiting.
Generally we need 3-7 business days for processing. And the shipping way you chose is standard shipping which will take 5-28 business days to the Canada while the processing time is not included. Hope you can kindly understand.
We have checked for you and found that your order has been shipped on 20 Aug. Because the tracking information needs time to update, sometimes we may not be able to get the detailed information until it has been delivered to your country. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can kindly understand and trust us. Would you please do the favor for us and contact the local post office to get back your parcel? If you have not received your package, we can arrange the reshipment or make other remedies to help you. Hope you can kindly understand.
Actually SheIn is a fast-growing company, we always put your satisfaction in the first place, and we never deceive you. These reviews are from our customers, and they are the real reviews. Hope you can kindly trust us. We respect every customer and we are willing to serve our customers. All your worries and problems will never be neglected, we will do as much as we can to help you solve your problems. Please give us one chance, we will do better in the future.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards

Georgia
1 review
3 helpful votes
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Just ordered a couple of dresses on this site, and let me say it was not and easy process- it directs to paypal so easily, which I'm paying with card, you go back to the site after leaving paypal(because I'm not paying that way) and its deleted your cart, so you try again and you can no longer use the coupons, ugh. And I can't delete those previous shopping carts so I have like 20 waiting for payment items, even though Ive paid for 2 items. I read the reviews before purchasing but now I'm super wary. I paid 15$ extra for 3-10 day shipping and I just got an email saying that I should at least wait 7 days for processing uh what!. I wanted express, so now am I going to wait 7 days and then deal with shipping, and one dress said shipping within 24hrs misleading a little All I know is now I'm nervous. Ill give it maybe 48 hours to process before I consider canceling the order but everyone on this website says that its been a month. I feel stupid...

Date of experience: October 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
We have refunded $81.33 to your credit card. Generally speaking, you will receive the
Money in 18 working days.
Please contact the local bank to confirm whether the money to your account.
If you have any other problem, please feel free to contact us with this email:
dispute@sheinside.com
Have a nice day!

Massachusetts
1 review
1 helpful vote
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Okay. For a long time I've known their clothes are hit or miss (most often miss.) So despite low prices I don't trust or buy anything from them anymore. But I just saw in their jewelry they have swatstika necklaces. SWATSTIKAS. What the actual ****? Whether or not you're jewish (I'm not) this is a hate symbol that should not be tolerated. Do yourself a favor and spend your money somewhere that doesn't promote hate. Try H&M. Try Forever21. Similar prices, better customer service, and again... no swatstikas.

Date of experience: July 9, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New Jersey
1 review
11 helpful votes
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Please focus more on orders. How can you'll mixed this up. Not good. You guys don't have consideration of others. Nor do you realize most people order for personal purposes. And don't have the time for these bull$#*!ing as mistakes. I prefer to go in store to purchase. This is $#*!ing not cool. People don't have time for this bull$#*!. A whole different $#*!ing item. I will not let this go. How cwn you $#*! up a order of one item. Makes zero $#*!ing sense

Date of experience: January 13, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.