business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
RU
3 reviews
1 helpful vote
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Pleasant cooperation
April 15, 2017

I buy a lot on SheIn. Almost always average delivery, good quality and good support.
The assortment is constantly updated. I like the design of clothes. My customers are following the update. Thank you.

Date of experience: April 13, 2017
Israel
1 review
1 helpful vote
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First, I must say that this is a beautiful High Heel shoes - just as described and pictured.
I have been looking for the perfect high heel shoes and finally found it -- very stylish and fits my legs perfect.
They are pretty comfy too--bought two pairs!

Date of experience: December 18, 2014
Maine
2 reviews
6 helpful votes
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I ordered the champagne long sleeve crochet lace dress at a bargain price. I was pleasantly surprised by the excellent quality of the material. It fit perfectly as well. I wore this dress to a large gathering where I received many compliments. I will definitely be ordering again in the future.

Date of experience: December 30, 2014
Canada
1 review
1 helpful vote
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Amazing!
July 4, 2015

I'm very pleased with the vintage skirt that I bought! It arrived on time and in excellent condition. It also fit very well and looked exactly like the picture online! Sheinside.com is the perfect website for someone looking for fashionable and affordable clothes, and accessories! Would definitely shop with sheinside again!

Date of experience: June 30, 2015
Minnesota
1 review
0 helpful votes
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I bought this dress and absolutely love it: http://www.sheinside.com/White-Round-Neck-Sleeveless-Butterfly-Print-Dress-p-*******-cat-1727.html

I figured I needed to wear at least one ultra cute outfit before Labor Day. So I ordered this one and got it within just a couple days. It fit perfect and the material makes me feel comfortable washing it without issue.

I think I was able to get the right size because the website is so detailed with measurements for each piece of clothing. I wish more websites would do that because it makes it so I don't have to return things.

The price for this dress is the same as I would pay for at the door or cheaper even. I can't complain one bit. I plan on ordering more clothes from the site now that I know about it.

Date of experience: August 11, 2014
Canada
1 review
0 helpful votes
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I have spent thousands of dollars at this site. Nevertheless, I found out that they support palestine! Supporting palestine=support terrorism.
I am out of here! Will make sure to tell the truth about you!

Date of experience: October 17, 2023
Florida
1 review
0 helpful votes
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Waste of $ and time
June 24, 2021

There is no one to help for customer service just a robot chat... and my mailbox/address is clear as day and they had "an issue with delivery" so I never got my things and can't get a hold of anyone. Just great, what a scam!

Date of experience: May 25, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
3 helpful votes
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NEVER AGAIN
September 21, 2017

Honestly, I've shopped at many online stores and this is the absolute worst. I purchase a sweatshirt, kimono, a red dress, a sweater and a jacket. Everything either came faulty or didn't come. My sweatshirt didn't come! Instead I was sent this potato sack like jacket. The dress came with stitches everywhere, I was confused to if I were wearing it inside out or not. My sweater came broken, the straps were hanging on by a piece of wool! And worst of off my kimono came in a huge size even though I ordered a small. I asked for a refund and they wanted me to send it back with ME paying for my own shipping? This had been a horrible experience and I'm never purchasing here again.

Date of experience: September 18, 2017
molly m. Shein Rep
over a year old

Hi Ai,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, our customer service has already refunded you the wrong item you received.
Normally, we do not pay for the return shipping charge except for the quality issue, please kindly understand.
Apologize again for all the troubles, if you need any help, please submit a ticket on your account, our customer service will get back to you within 24 hours and help you to solve the problem.

Sincerely,
SHEIN Customer Service

Germany
1 review
0 helpful votes
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Very good site for cloth
January 29, 2016

Ya used them and found them good. No delay on product delivery and yes they got big collections many varieties and obviously there customer support is fast and responsive had positive experience from them best of luck sheinside.com

Date of experience: January 26, 2016
Colorado
1 review
0 helpful votes
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Love Sheinside
November 12, 2013

Love Sheinside. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better but if you don't want to pay a lot, then this is the way to go, on top of that they have a huge selection.

Date of experience: November 12, 2013
New Zealand
1 review
0 helpful votes
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Do not use! Liars!
July 11, 2021

Shein customer service said they would refund me for return shipping of an item not as described - they did not. They instead blocked me from contacting them on their website. Lucky I used PayPal and PayPal sorted it.

Date of experience: July 11, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
7 helpful votes
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Problem Resolved
February 17, 2018

I ordered a jumper which arrived on time. I liked it but it was too small, I made several attempts to submit a returns ticket and after expressing disappointment on Sitejabber the company emailed me, sent a returns label and credited back my money so Im happy with the final resolution.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2018
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
2 reviews
4 helpful votes
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I ordered 5/13 and am having shipping issues, too. No business I've ever ordered from has taken this long to ship items. I have also contacted the company via email with no response. Very disappointed to see I'm not the only one with this problem.

Date of experience: May 20, 2016
JUDY G. Shein Rep
over a year old

Hi Rebecca,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible.

Apologies again for the delay, hope you will receive the order soon!

Florida
1 review
0 helpful votes
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I bought a bunch of reproduction of oil paintings, but what I received was a printing on a fabric like canvas not a real canvas. All you are buying is simplely a picture not a reproduction of an oil painting. Please do not trust the rating, they are total lies. I rated the products as one star but the Shein automatically made it a 5 star. These are significantly deceptive people you should shop with extreme caution. I am returning everything they have sent. Now can't tell you how much of a lie is the return policy, not yet.

Date of experience: August 13, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Indiana
2 reviews
1 helpful vote
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I placed an order over $600. Everything arrived. But the items I ordered for my bf didn't fit properly so I asked for a return... in APRIL! It still has not been processed! They report it has not been received. I am furious
I will never purchase from this seller again!

Date of experience: June 25, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Virginia
1 review
3 helpful votes
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Customer Service
July 24, 2018

I previously wrote a bad review about the shipping process with SheIn. However, things have changed and their customer service department was very nice to my concerns. They gave me a refund and wanted to make sure I was all in all happy. Thumbs up for customer service.

Date of experience: July 20, 2018
South Africa
1 review
1 helpful vote
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We placed an order, they confirmed, not they come up with hidden costs (import duties) that were never mentioned on the order confirmation. - This is fraud, it's illegal to add costs after an order was confirmed.
SHEIN is a scam! Don't trust them, don't give your cc details.

Date of experience: October 28, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Arizona
1 review
3 helpful votes
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NEVER, I repeat, NEVER buy from this company! They also sell on Amazon. Horrible customer service! Horrible material... 2 months to receive product, then give you 2 days to return (includes trying to contact them). Trust in the negative reviews. Positive reviews may very well be from them!

Date of experience: July 31, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

India
2 reviews
1 helpful vote
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Awesome Experience
June 18, 2015

I purchased one full length designer one piece from sheinside.com about a month ago.One of my friend has advised me.As I am so in love with shopping i keep on trying different websites and just order whatever i like. But many a times I had very bad experiences from some websites some times it is product quality or some times it is delivery issue. But to be very honest from this site I got it all; a piece of my choice, awesome quality, fast delivery and customer concern. I would highly recommend this site to all those who want a good product with smooth delivery.

Date of experience: June 14, 2015
Pakistan
1 review
0 helpful votes
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In terms of customer service, you did very well. Your website SheIn.com is easy to use and the whole experience was great. The most admirable part was quick delivery. I would definitely order again from this website. The quality of this shirt was amazing, exactly what I ordered. Color and fabric as advertised, very well constructed. But I'm not 100% pleased with the measurements. I would say it is a quality shirt at reasonable price.
I will definitely recommend it to my friends. Everything was really smooth. I have ordered this shirt and love the process and the results. Very much appreciated.

Date of experience: January 5, 2017