Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I think the quality and price point of this site is a nice in-between and step up from total clearance and budget sites. It has an interesting range of styles you don't find at lower price points. However, still suffers from execution of design. What you get is about 90% what you see on the website 90% of the time. Maybe 80%. If that's good enough for you for the price, give it a try. I do like the designs.
It was my first time with them but felt like i am there old customer they care or treat customer so nicely and i brought a dress first i thought it will cross my budget by looking at the dress and its quality but when i heard the price i was like OMG how is it even possible to provide this type of quality dress on this low rate. Ya i had great positive experience and will use them again.
I have been trying to get you guys to ship my order for a week now and I haven't gotten a response from anyone stating that they can cancel the item that's holding up the order and ship the order off. The reason for me selecting the express shipping was so that I can receive my items in an orderly fashion. I am frustrated at this point and am thinking about cancelling my order. I've read a number of reviews about there poor shipping and decided to still give them a chance. I am hoping to have these items by August 6th. I spent 200$ on items that I thought I would have for vacation and it's just so frustrating with no responses or shipment details. Why is my order still processing? I am asking that they cancel my item holding up the process and send everything out.
I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.
I received my coat last week; at first I was surprised by the golden thread in the texture (that is not visible in the product photos) yet now I like that; can be dressed up with a cute clutch and a light dress for going out on autumn nights or can be dressed down with leggings and combat boots.
Ordered a dress against my better judgement. Too low cost to be true.
I received the dress 7 weeks later. Looks nothing like the photo.
Not true to size. Size medium, looks like an X-large, and hangs like a tent.
One sleeve has a button missing.
I am not even going to return it. I will never ever order from that company again.
Learned my lesson.
Hi Christine,
Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Waiting for your reply!
Sincerely,
SheIn Customer Service
I absolutely love the selection of clothes, but what really gets me is the affordability of the stuff there. It's a great site where you could put together an amazing look and look like a million dollars after. The dress and the pair of boots I ordered were amazing and good quality, plus it was delivered on time. So overall I was happy with the service!
All though I have not received my order yet, and paid extra for expedited shipping, I've received an email confirming that my order has been shipped, but it did not provide a UPS tracking number which makes me wonder if indeed it has been shipped. I wish I would have done my research prior to purchasing my item. I just thought about it after I read an article on scammers and Shein was listed. I hope it's not true and I really hope my order is on the way and expedited.
Hi Anette,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on May 26.
The tracking number is 927489098053670XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I placed an order for two pairs of shoes on August 4th and waited days for my order to be shipped before finally deciding to contact them. Days had passed and my orders still stated "processing". When contacted, customer service assured me that my items had been shipped and were on there way. Five days later i received an email stating that my item is out of stock. This is ridiculous as there were more than one of this item available when ordered and customer service had assured me that my items were shipped, on top of that I waited days for processing. Not a good experience.
Hi dear,
Thank you for ordering from our website. We are truly sorry for letting you down.
We apologize if our customer service told you that misleading information. Please provide us with the ticket number so that we can confirm with our colleagues and avoid happening such a mistake again. The item you ordered happened in great demand, so it was quickly out of stock. We are sorry that we didn’t inform you of this as soon as possible.
We have refunded to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card). The process of withdrawing the money usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
I ordered a package two months ago and it never arrived. I tried contacting Shein about the issue numerous times but they never reached back to me. Each time I tried speaking to the "live" customer service which is just a robot with automated responses, they told me that packages were delayed by 13-17 days and did not acknowledge the fact that I have been waiting over 60 days to receive my package. I spent more than 60 dollars on an order and have yet to receive a refund! A terrible, terrible experience and I do not recommend to anyone.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This company would be so much better if it had a better company to ship its products. It's so ridiculous that I ordered my things early and yet they still didn't arrive in time for my trip. What a waste of freaking money. This company is trash because of DHL shipping.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I just want to express my gratitude to Shein for the amazing services they provide!
Everything fits just right!
Look how stunning I look!
It's my first time shopping and I'm loving it!
Shein I will shop with u always!
The stuff is cheap, that's a fact and you get what you pay for. The jewelry breaks very easily. The silverware is a bit sharp, the cheap clothing isn't always hemmed or finished to high standards. I have gotten some things that look amazing on me and that you can't find anywhere else. They have some very unusual clothing that I often get compliments on. They take about three weeks to arrive, which isn't too bad. Unlike other sites like this, as long as you go by the measurements that they list, the clothes fit. Also read the reviews, they help a lot. They have a live chat and sometimes you can get a real person, however that person is sometimes rude. They do send out replacements for missing things and accept returns. ( I never bother with returns as it's so cheap and so far) It's a legitimate site, and it's safe to use.
I ordered from this website earlier this week. I used express shipping to ensure that I would receive this order in time for the start of my vacation this Friday. It has been several days now and every time I check my order it still says processing! Even the shipping date has been moving back to later dates. I am very disappointed because I love the clothes and cheaper prices but the shipping is taking much longer than expected.
Hi I just received a jacket from this store and i found it awesome. Its really meant for me. I can't believe that I have got so stylish jacket online. The price is very less as compared to others. I will recommend it to everyone.
I order 6 top about a week ago, I wasn't sure what to expect considering the low cost of these items, I had them delivered, and to my surprise they were all gorgeous, they all fit perfectly and the quality was beautiful. This will be my new go to for clothing!
Ordered and sent over half the stuff back but apparently nearly three weeks later they claim they never received the return and I need to send a proof. Having read loads of those return issues with Shein I believe I will never get my money back and they are just a scam! Horrible to steal from people and not caring at all. I order all the time online and return from others retailers but never had a return issue or they haven't received it especially retailers who are sitting abroad like Cos. They always received returns. Interesting that only Shein seem not to get the returns. Stay away from them!
Hi Romee,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, our system shows we have not received your package yet.
Could you please send us the photo of return receipt? So that we could track your package and refund you in time.
Waiting for your reply!
My package said it was delivered but came home and the package was no where to be found. We are at a rv park and it wasnt at the door like it said or at the office im pissed off because i have never had an issue like this before.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
This place is very sketchy and the website glitches allot. When you have several items in cart it seems the disappear from time to time. I do not feel comfortable buying anything from the payment process they have I feel as if the site could easy get hacked.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Necessary Clothing is the second place I went shopping for my niece. They really have some unbelievable deals and my niece liked the styles I picked out. My only skepticism is the quality of the fabric. I think it may be a bit like Zara in the sense that you can find lovely looking trendy tops but they only last for one season before they fall apart. But I guess that is the price you pay for a deal. Really great.
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Now, your items have been prepared well. We will ship out them within 2 business days.
Apologies again for all the trouble. Hope you will receive the order soon!