I recently ordered a green halter backless maxi dress for my wife and wanted to commend you on such a fantastic job! Ordering was simple and quick without any trouble. The dress arrived in amazing timing and was exactly what I ordered. What an incredible deal this was for such a beautiful dress. When I first saw her with the dress on I was blown away. It fit stunningly and she stated it was the most comfortable backless dress she had ever worn. Thank you for such a beautiful and quality product, your prices are unbelievable. I'd certainly recommend this site to anyone and will be returning for more in the future.

I used to love shopping here, so much so that I used to recommend it to a lot of people, but now I have to rescind that recommendation because the shipping has basically stopped in the past 6 months. I'll order something, and a month later they still haven't shipped it. And when I email them about it I always get the same response; "This item is the big sale, we will ship it soon," and a week later, still no shipment.

Apparently every item is "the big sale," as if that's even a reason for not shipping. I already paid for the item, just put it in a bag and ship it out.

As these items ship from somewhere in Asia, I don't mind the 2 week average shipping time. What I do mind is the month or more long wait for them to even send it; so I'm paying for something and getting it 2 months later. There are lots of bad websites like this that I don't bother with, but Shein used to be really good. Now they're just as bad as the others.

I've been shopping at Shein for two years now and I love their products and customer service support. The shipments are fast and they have improved their return process to make things go smoothly. Love them and will be a customer always.

There are lots of detective items that I had to return and no compensated from them. It was their faults but I had to waste my time and gas fee. It is hard to find bad reviews because they get rid of them.

Never received my package, no compensation or solution that was helpful enough to make up the fact i ordered 3 weeks before my vacation & still couldn't untie my 400$ order or delivery package in time before my trip. Worst experience ever.

I placed an order on May 31st. I then proceeded to cancel my order. Initially, I was refunded and the money was place back into my account. Immediately afterwards my card was recharged for the entire order and the international shipping fee. I assumed my order had shipped. Well that was over a month ago. I've contacted customer service via "Live Chat" and received literally no help. Completely useless. This company is negligent and a complete FRAUD. Be careful.

I love the piece, but I'm overall disappointed. I was very careful with the sizing, even ordered a size L when I am normally a size M. The large did not fit even though my measurements aligned very nicely. I was actually expecting it to be a bit big. Unfortunately, I can only fit on arm in the piece. If you have big thighs and a small waist, you will probably have some issues. If the piece had a snap crotch, I could definitely make this work. I will probably try to add my own. Overall not happy. Unfortunately, the return policy won't even allow me to exchange.

Beware when ordering as you will find when you come to returning items you might get a "cannot return because a promotion item" notification and no matter what you do there is no way to get a refund. This has happened to me twice, first time I just assumed I had missed seeing that I could not return when I ordered, second time I was very wary when ordering and checked carefully before placing order, also I ordered the same item in a different size and was able to return it! In my view it's a scam they are not to be trusted, I won't be purchasing this company in future, a terrible way to treat customers

I hesitantly ordered from them after all the negative reviews because the prices are great. Many complained about shipping & how cheaply made the items are. I ordered on May 17,2015. I got my item June 2,2015. They DO say it takes 5-7 BUSINESS DAYS for your order to process and THEN ship. I ordered a blazer & two necklaces. The quality is exactly what I expected for the price I paid. I love the way the blazer feels- not "cheap" at all. The quality is that of clothes you would get at any mall store. You can't order a Wal-Mart item & expect Gucci quality. I will order from them again!

Order from SheIn last week and the extra $12.99 for delivery by today, the tracking number says it's at the facility in my city but the agents tell me it's still in transit to be patient... So why pay for quick delivery and it doesn't happen then you should refund me the shipping cost.

I absolutely loved everything I ordered! I'll start with that.
FIRST of all, if you read everything they have on their site regarding their order processing, you will not have incorrect expectations as some of you have mentioned. The Express shipping for anything over $100 is accurate. It doesn't say Express Processing. It is literally referring to the shipping, only. I just placed an order maybe a week and a half ago, and received my package yesterday. I spent more than $100 and once I received my email that my package had shipped, it took 3 business days to get to me (which is what the website says).
Second, the clothing details and model information should help you decipher the size clothing you should order. So again, if you just read, you should be all good.

Thanks SheIn! I will be ordering from you guys again!