business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
India
1 review
5 helpful votes
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The bust and waist sizes are missing matched drastically. The tops are such a waste of money and time. Now the refund is taking so long without any proper channel to support.
Will never recommend this app to anyone. Hope someone takes the feedback and improves.

Date of experience: August 7, 2018
molly m. Shein Rep
over a year old

Dear Shweta,

Our team has emailed you via Dispute@Shein.Com regarding your refund. Kindly respond at your earliest convenience. We hope to hear form you soon!

Colorado
1 review
0 helpful votes
Follow Nicole K.
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I recently purchased a sweater from sheinside. I wanted a sweater that would look stylish and cozy since the weather is getting below freezing now. I bought the Purple Long Sleeve Vintage Geometric Print Knit Sweater and I absolutely love it! The fabric is very soft and it looks amazing. I personally did not have any issues with shipping and received my sweater within a decent amount of time.
I also absolutely love sheinside's point system. I am a college student and always looking to save money. Each dollar spent at sheinside is turned into a one-cent credit, which can be redeemed on future orders. I think this is a great program and I am sure now that I have started shopping on sheinside these points will add up and save me some money.
I have had no issues with sheinside. I think the clothes are adorable and very affordable. I have had no issues with shipping or customer service. I would and will definitely buy more from sheinside.

Date of experience: December 1, 2014
Netherlands
1 review
1 helpful vote
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Marvelous
December 25, 2015

They are fast, They sell Good quality products, they got unique designs, they co-operate, They helps you and above all they gives importance to your time and money i am using them for like more then a year never found them bad on what they do. Will recommended them to anyone who is looking for a longtime relationship with a shop for getting the best.

Date of experience: December 22, 2015
India
1 review
0 helpful votes
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Great Quality, Love it!
September 10, 2017

Recently i order two kimono's. Delivery time was 20 days for standard delivery but i always got earlier than what i expected The quality of the clothes is actually very impressive. I'm pleased with all the items I order, quality, sizing and price. It looks exactly as pictured. So I keep coming back for more.

Date of experience: September 8, 2017
GB
1 review
2 helpful votes
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What a shame this company can't get its act together with processing and shipping. In a day and age of next day delivery waiting weeks to process an order is not acceptable. Placed an order two weeks ago and still not shipped. Can't review clothes as not received them yet. I won't be using again.

Date of experience: May 1, 2017
molly m. Shein Rep
over a year old

Dear Lisa,

Thank you for ordering from ordering from our website.
We checked the order number (CPY11743) you provide us, this order is made on May 2, did you provide us the wrong order number?

Looking forward to your reply!

Texas
1 review
0 helpful votes
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I just received my first order from sheinside! The entire process was easy and quick. I received my order sooner than expected, which doesn't happen very often. I will definitely be recommending this site to my friends. You get good quality clothing at the best prices!

Date of experience: January 23, 2015
Illinois
1 review
1 helpful vote
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Questions and Concerns
August 15, 2016

I have ordered some clothes from your website and i was just a little concerned with all of the bad reviews. I am hoping that this website is in fact legit. I hope my clothes come as they look and when you say they will be.

Date of experience: August 13, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for confusing you.

Your order was placed on 14 August including 2 items and it has been prepared well. We will ship it out within 2 business days.

You can contact us if any problem.

BA
1 review
2 helpful votes
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SheIn stole my heart
November 24, 2017

Everyone knows how much I adore SheIn clothing. Guys, I totally recommend you to find something for yourself from their website. You are going to love them as much as I do. The combination of quality and the price - just perfect! :) They stole my heart indeed!

Date of experience: November 23, 2017
AE
1 review
0 helpful votes
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First I got my item delayed 4 days and than later all items were not there the guy was like i will bring and still dint bring its been more than 2 months and i want that item while the person is like i will bring it tomorrow please look at this issue dont order from credit card contact *******550 for info about my item

Date of experience: April 30, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Saint Lucia
4 reviews
11 helpful votes
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Excellent
December 3, 2019

At the beginning I had some inconveniences to use a gift card, but the customer service is excellent, I sent them a message and they answered it very fast and kindly guided me to solve the problem, now I'm already waiting of my order. Very excited!

Date of experience: November 30, 2019
California
1 review
0 helpful votes
Follow Against N.
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Although they have taken down their swastika necklaces from their site, they sold them! Do not order from Shein unless you support the swastika. Unfortunately I'm sure there are people that do, and they will continue to give their business to this company. There is no negative star rating so I had to select one.

Date of experience: July 9, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Indiana
2 reviews
9 helpful votes
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Ordered 3 items
September 9, 2015

9/5 I ordered 2 items and it was a quick payment. But when I got the email from Shein and read it, the email was telling me about how they'll only deliver to your house one time, and if you dont answer the door then its on your own terms to go pick it up from the post office. Im 14 and I go to school and my parents both work so how am I supposed to do that especially if I don't know when my package is coming? I'm concerned about this? I emailed them and they still haven't emailed me back. Is there a way they could just leave it outside my house or in my mailbox? If an agreement can't be done, then the shipment will be cancelled and I will want my money back.

Date of experience: September 6, 2015
Michigan
1 review
1 helpful vote
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I made two orders 3 weeks ago and still have not received my packages. I haven't even received a shipping confirmation. I wanted to wear these items during events that I have coming up and am disappointed that I won't be able to receive them in time. Very unhappy with this site.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2017
JUDY G. Shein Rep
over a year old

Dear Janelle,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
We checked your orders, for the order (AKC11496), it has been shipped out on April 28.
The tracking number is 926129098053670XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
Now the package is on the way from our warehouse to the Fedex US center, please kindly wait a few days.
After the package arrives at the Fedex center, the shipping company will provide the scheduled delivery date.
For the order (PHC11426), it still might take 3-5 business days to ship out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?

Looking forward to your reply!

Florida
1 review
1 helpful vote
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Their photos are beautiful and I like that they show photos of real people wearing the items they received. You know what quality to expect. They also let you return to an address in the USA (competitors like Forever 21 do not allow returns!)... Also, their fast customer service chat is great!

Date of experience: July 20, 2016
Florida
3 reviews
1 helpful vote
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Don't bother
December 23, 2022

Sizes are off, I have about 4 shirts that are either too big or too small. I returned two in one package as their website states to do so, also since they only provided one shipping that I paid out of pocket. I received a refund back for one item not the other and of course it was the less expensive item. I've reached out to their so called customer service. You basically have to do their job. After several emails of going nowhere it was not worth the 8 dollars of the other product. The people in this company certainly do not know how to do their job. I will shop elsewhere instead of dealing with this again.

Date of experience: December 23, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Mexico
1 review
1 helpful vote
Follow Danielle L.
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The SheInside website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!

Date of experience: November 12, 2015
GB
1 review
0 helpful votes
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I ordered a gorgeous pink sequinned halter dress form this site, and it is just beautiful, even better than the pictures! The detail is stunning, it fits perfectly and it was such good value. Free shipping, and arrived pretty quickly too. Highly recommend this site, I'll definitely be back!

Date of experience: December 16, 2014
Virginia
1 review
0 helpful votes
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I am absolutely in love with my dress! The quality is amazing and the design is exactly how it shows on the website. The size was a little tricky, I got it in small which is perfect except it's a little tight around the bust area and not as long as I expected but Asian sizes are smaller so that is probably why. But all in all, best buy ever! Wore it today for dinner with friends and I was showered with complements :D

Date of experience: December 28, 2014
Belize
1 review
0 helpful votes
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The processing is taking the longest time, then it takes the longest time for someone to respond to your ticket. They said I need to send verification documents after the fact they already been paid, I send them and still sending me same message over and over only in different wording from different reps it's like they don't even read carefully what I explained and it's not solving anything, Getting on my last damn nerve because I was hoping to have these things delivered before my honeymoon, bummer. At this point I just want a refund, guess I'll haveto find a new online clothing store.

Date of experience: July 20, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Texas
1 review
2 helpful votes
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Decent
June 8, 2017

Clothes were fairly inexpensive and I received my whole order within a week of purchase. However, sizing seems to run a bit large and I was unable to track my package. Additionally, one item I purchased was a tank and choker combo that came in a "one size fits all." The tank did fit me but it would not fit someone of a larger frame, and the choker that came with was way too big. Some sizing corrections and package tracking would help but overall I am a happy customer.

Date of experience: June 6, 2017