business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
France
1 review
5 helpful votes
Follow Lauren M.
Unfollow Lauren M.
Send Message
Share Review
Report Review

Disapointed
May 13, 2017

I ordered something 2 weeks ago, thinking it would come in time before I move, and now I'm leaving and still haven't received anything. I tried to find the order to change the address or to write a note to leave it with an old roommate, but their services were no help. Very disappointed, and money down the drain.

Date of experience: May 11, 2017
molly m. Shein Rep
over a year old

Dear Lauren,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on May 7.
The tracking number is YT17127271623XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.

Now the package has arrived at Paris, could you ask your old roommate to collect the package for you?
You can submit a ticket on your account if you need any help next time, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.

Apologize again for all the troubles, if you need any help, do not hesitate to contact us.

Tennessee
1 review
1 helpful vote
Follow Rachael C.
Unfollow Rachael C.
Send Message
Share Review
Report Review

Amazing for the prices
August 12, 2016

I've ordered a lot from SheIn over the past year and I've been very pleased. If you pay attention to the sizing and customer reviews it makes it easy to shop and get what will fit. Quality is great for the price. The Style Gallery is a fun way to shop too because you get to see what it looks like on different people. Returns are easy- especially through PayPal! Customer service is also helpful if you need it- normally get a response within hours. I was hesitant at first but after the first couple orders it's my go to now.

Date of experience: August 11, 2016
Canada
1 review
0 helpful votes
Follow Francine L.
Unfollow Francine L.
Send Message
Share Review
Report Review

Your Loss
December 30, 2022

I just went to place an order for over 100.00 $ I could not get anywhere though my address was correct. They seem to have a problem with me entering my phone number. As If.! Oh well. I have had the same phone number for over 10 years. So you know what. It's your loss SHEIN.

Date of experience: December 30, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!

Maryland
1 review
0 helpful votes
Follow Dongfang N.
Unfollow Dongfang N.
Send Message
Share Review
Report Review

Will recommend it
August 13, 2016

"I bought a pair of pants and a dress from shein.com
Since they were both on discount, I didn't expect too much.
They turn out pretty good quality, so I am wearing them a lot. The only thing that I don't like is that you have to pay for the return if the clothes don't fit.

Date of experience: August 13, 2016
Connecticut
1 review
0 helpful votes
Follow Lenora P.
Unfollow Lenora P.
Send Message
Share Review
Report Review

Thieves
October 7, 2021

I have placed orders in the past, however this time around Shein got me for $324.No way of contacting these people. Countless emails and no response. I will never order from this trash site AGAIN! BEWARE

Date of experience: October 7, 2021
molly m. Shein Rep
over a year old

Hello, Sorry for any inconvenience. For better service, would you please send us an email at dispute@shein.com with
Sitejabber+your username on the title? Thank you and have a wonderful day!

Canada
1 review
0 helpful votes
Follow Daisy L.
Unfollow Daisy L.
Send Message
Share Review
Report Review

The staff on the online chat is very friendly, but the company picks and chooses review to post for the items sold on the website. I bought 7 items in a single purchase, most of them received good reviews from me, except for 2 (all of them got approved and posted except for these 2 bad reviews).

I asked why did those 2 reviews didn't get approved and they said and I quote "not enough stars and bad reviews may lead to posts being unpublished". Oh wow! That is like lying to the customers!

*updated June 2015* So yeah, they replied me, and posted one of the two that received bad reviews. But this should have been done after speaking to the customer service, not after I posted poor reviews of this site on 3 different forums. And they emailed me like 3 times to change/update this review, until I told them to stop pestering me. And now they have change their site name to Shein.com

This was not approved either
This was not approved
Date of experience: April 16, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Thank you for your appreciation first and we sincerely apologize for all misunderstanding.

Sorry that our customer service offered you such reply. Could you kindly send us the screenshot via email later so that we can check with them?
Actually, we have some rules for these comments. We have checked for you and found that some your comments contains some link which has no relation to our store. So we may not be able to publish them.
Hope you can kindly understand.
Please note that you are our precious customers and we will never ever try to deceive you.
Hope you can kindly trust us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Have a nice day.

New Jersey
1 review
1 helpful vote
Follow Angela Z.
Unfollow Angela Z.
Send Message
Share Review
Report Review

Looks like scam
May 21, 2020

I have read that SHEIN is trusted web site, but now I'm not sure it is. I didn't receive an update for a while. What is going on with my items? Where are they? I have checked users reviews on other web sites! People write that shein web site states delivered when it's not! I feel like it's happening with me now!
Very bad customer service, they never answer for the email or live chat! No communication at all!

Date of experience: May 21, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Nevada
1 review
0 helpful votes
Follow Leighanna J.
Unfollow Leighanna J.
Send Message
Share Review
Report Review

Nonincluve
April 15, 2022

As I was scrolling through this site for summer dresses I started noticing that there was zero diversity in the models. Not only that but, I was trying to shop for XXL clothing. Did they show real plus size models so I can see how they might fit on me? Absolutely not. I continued to scroll and saw 3 photos in a row of a model with her head not in frame with excess floor. I also noticed that below the models chin you can slightly see a hijab on them. Mind you, majority of the models shows faces and less floor regardless of outfit. I'm outraged at the clear racist and body shaming this site blatantly portrays. And don't even come at me with "oh but we do have diversity" because randomly places colored models in a sea of white models, does not count as diversity.
Please see photos below.
Do better.

Date of experience: April 15, 2022
molly m. Shein Rep
over a year old

Hi, thanks for feedback, you can please check curve+plus page directly on shein website! Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Texas
6 reviews
18 helpful votes
Follow Cathy M.
Unfollow Cathy M.
Send Message
Share Review
Report Review

I have been shopping on Sheinside.com for months and I love this site. They always have the best deals and sales. Their collection is extensive covering tops, dresses, accessories, and jewelry. I recently bought a few of their little black dresses and they all fit really well. I would say the sizing is pretty accurate. The fabric doesn't feel cheap and always looks and feels good with no itchy parts.

They have free shipping over $30 so I always try to get a couple things because the savings on shipping is a lot. I would definitely recommend this site to others who are looking for fashionable clothing at a good price. I really haven't been able to find another site that offers so many things for such low cost.

Date of experience: August 21, 2014
Florida
1 review
0 helpful votes
Follow Brittany K.
Unfollow Brittany K.
Send Message
Share Review
Report Review

Horrible customer service
September 26, 2023

I've shopped with them several times and had to return multiple items that came in broken. It's been 2 months since I returned an item and I still didn't get a refund. I let them know and they still won't refund. They told me to contact usps, even though they NEVER find lost packages. They were all picked up the same day, all the rest of my
Items were refunded, just not the one phone case and instead of refunding since it's been 2 months, they expect me to just not get a refund and deal with it. Too many items come
In damaged for
Me to shop with them again, especially when they refuse to refund for an item I returned. Not shopping with them ever again.

Date of experience: September 26, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

GB
1 review
0 helpful votes
Follow LLisa M.
Unfollow LLisa M.
Send Message
Share Review
Report Review

Be wary of sizing
October 19, 2017

I read reviews carefully before ordering. But for price you get what you pay for. It did take a little longer to arrive but I was expecting that. Tracking was provided so I had no issue with finding out where my order was at any time. I am 53 and a size 8 and I ordered M in my items and they fit perfect so please be wary when ordering as the sizes are pretty off! But all in all I am satisfied. I would order again if I want cheap and cheerful items for my holidays.

Date of experience: October 17, 2017
California
1 review
0 helpful votes
Follow Sheryl D.
Unfollow Sheryl D.
Send Message
Share Review
Report Review

I recently ordered several articles of clothing for my daughter's birthday which just passed. I am always somewhat worried when I purchase clothes over the internet as a gift as they often show up quite different than expected. This was definitely not the case here. Everything I ordered was exactly as described and fit wonderfully! My shipment arrived within the time frame. My daughter absolutely loved everything she got. Thank you for making my daughter's birthday gift a winner!

Date of experience: November 3, 2014
Texas
1 review
0 helpful votes
Follow Abby k.
Unfollow Abby k.
Send Message
Share Review
Report Review

I ordered about $130 worth of clothing and then the next day I had all of my money taken out of my account! It started with just 0.99 cents, then $9.99, then $49.99, and then much more money. I was so shocked because this has never happened to me before in the years I have been purchasing from them. I did some research and saw that many people had the same thing happen to them when purchasing from Shein. Don't risk buying from them because you may be the one that they steal from :(

Date of experience: November 16, 2022
molly m. Shein Rep
over a year old

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Maryland
2 reviews
3 helpful votes
Follow giovanna g.
Unfollow giovanna g.
Send Message
Share Review
Report Review

The worst online store ever. I bought some clothes on october 05. Today is november 17 and they have been telling me that in a few days my clothes will be shipped. They are thieves I'm so angry and frustrated. And from panama and i purchased a lot of jackets because i moved to united states and I have been waiting for them to use them in winter and I'm freezing myself. I want a refund. This online store is a scam. I don't recommend it at all. Its a scam. They are irresponsible and liars! The shipping information is false. She inside is affecting people. Don't play with peoples patience.

Date of experience: November 17, 2014
JUDY G. Shein Rep
over a year old

Sheinside Help
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 9003079153. And you can track your items on this website:

http://www.cn.dhl.com/content/cn/en/express/tracking.html?AWB=9003079153&brand=DHL
The tracking history shows that your items has been signed for by Robinson. Has you received your package?
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day

Kentucky
1 review
4 helpful votes
Follow Anonymous P.
Unfollow Anonymous P.
Send Message
Share Review
Report Review

Never ordering again
March 27, 2017

Bought an outfit, and paid expedited shipping costs to ensure that it would be here in time. My shipment email came through and a few days later I checked my account and it was labeled "delivered". I still haven't received it! I left a ticket and customer service acts like I'm dumb. They said I changed it to say delivered and that I didn't pay extra for shipping. Never dealing with this awful company again. First time buying and last time.

Date of experience: March 25, 2017
JUDY G. Shein Rep
over a year old

Dear customer,

Thank you for ordering from our website, and we are so sorry for all the troubles.

We checked your order, please kindly note you have not pay for the shipping, the $1.99 is the shipping insurance, if you are not satisfied with the items, you could download a free return label to return it back.
And your order has been divided into two package.
For the tracking number and tracking link, please check your email.
The packages are in transit, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Jamaica
1 review
0 helpful votes
Follow Leighton C.
Unfollow Leighton C.
Send Message
Share Review
Report Review

Awesome Experience
June 12, 2015

Hi, I purchased a nice vintage dress from www.shein.com for my wife to attend my company’s yearly dinner party. The dress fitted her very well as she received many compliments throughout the night which made her feel really good and made me even happier about my purchase. The ordering process was pretty easy to complete and the product was shipped on time as was stipulated when making the purchase. The dress was properly packaged and although nobody was at home to receive the product when they first arrived, they returned later in the day. I had a great experience shopping with shein.com and I will definitely be purchasing more items with them.

Date of experience: June 9, 2015
California
1 review
4 helpful votes
Follow Julie V.
Unfollow Julie V.
Send Message
Share Review
Report Review

I ordered a total of six items and out of that I returned four. I sent it three days priority but happened to lose my tracking number. It's been two weeks and I keep asking them if they received it and they just kept asking for a tracking number when I told them I lost it. I'm out $80 plus return shipping and they want to close the ticket now. Very unhappy with this website. I normally wear a small to extra small at times and their one size is ridiculous. I can barely put it on or my arm through. Please guys, be careful with these websites.

Date of experience: September 4, 2016
JUDY G. Shein Rep
over a year old

Hi, Julie
Sorry for the inconvenience.
And since you have lost your tracing No, we will refund to you, as soon as we received your package.
​Please kindly noted that the size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please kindly help to send us, a few pictures about the measurements of the items you received.

Texas
1 review
2 helpful votes
Follow Megan D.
Unfollow Megan D.
Send Message
Share Review
Report Review

I have ordered quite a few items from Shein and I have loved pretty much every piece. They are trendy and VERY affordable which is the best part! It's hard to find cute clothes that the average girl can afford. The quality is there too I mean for the price it's not bad! The only down fall is it does take a little longer to receive the merchandise but if your not needing it that week it's not a problem! I will keep ordering lot of cute stuff from Shein! :)

Date of experience: May 10, 2017
India
1 review
5 helpful votes
Follow Rama G.
Unfollow Rama G.
Send Message
Share Review
Report Review

The dresses that I ordered were not as advertised. The material Quality being inferior and some stitching defects were also there, owing which I wanted to process a return, I initiated a return minutes after receiving the order... But even after raising 5 tickets and getting three messages and commitment from their end for the pickup, even after 10 days there is no pickup of the products from my place. So I will never recommend anyone to buy from Shein. Very bad experience

Date of experience: July 15, 2018
molly m. Shein Rep
over a year old

Dear Rama,
Our team has emailed you from Dispute@Shein.Com in regards to your order. Kindly respond at your earliest convenience. We hope to hear from you soon!

Hong Kong
1 review
1 helpful vote
Follow Dayna B.
Unfollow Dayna B.
Send Message
Share Review
Report Review

OK, I bought a few shirts and a pair of jeans. 2 shirts have already shipped and they were delivered. The 2 shirts I received were great. Amazing material, not cheap at all. For a first impression is Shein is pretty good with clothes. My only problem is the shipping. I guess I'm just a little impatient because the clothes are so cute but it's been a week and still says processing. But other than that two thumbs up, good job!

Date of experience: March 31, 2016