Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Although my other review was quite harsh when I received my dress it was beautiful.it look exactly like the picture no scams but it came two days late.the people responded well. Make sure you order ahead of time.the quality is great! The gold sequin dress is lovely. I am adding on to it to where it to prom and I will email the website pictures it's beautiful
I was very impressed with the quality of clothing at SheInside and was able to get a discount using their sale codes. My daughter also just loved the shirt I got her. It shipped a day after I placed my order and was here two days later! Also, customer service is top notch. I had a question and received a response immediately. Will definitely be coming back!
I recently ordered from shien for the first time I absolutely love their merchandise however I never received my order from fedex whom they used to express ship my items. Long story short nothing can be done about the situation bc they marked my package delivered... Since the pandemic all of my shopping is online sad to say as much as I love their merchandise I'll never place another order just because I don't want to lose out on any more money bc of their shipping service
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
It is the best site for online shopping which I ever visited..., really i buy a cute dress and some different accessories for my gilr friend she felt very happy with these products. So i can surely prefer this site to visit more and more for any further requirements..
I ordered a Bag for my mom for her birthday. And I was surprised when they delivered the product on the correct date (set by me). The packaging done was looking very beautiful and it didn’t seem to have any kind of breakage. When I opened the package the bag was the same as it was in the picture. I was very happy after I found the product at its best and there delivery speed is also very fast. Thank you shein.com for giving us a huge variety of everything and for such a good service. Keep it up.
I placed a fairly large order with them and have yet to receive a confirmation email. When I log into my account it shows 1 previous order I placed with them a year ago - not the current one. My bank has processed the amount but there is no record of my order! Customer service will not get back to me.
UPDATE
They were able to get in touch with me and find my order. They were on holiday when I was trying to get in touch. Definitely google chinese holidays when you are lacking response. They all may be out of work for 1 week-1 month.
Dear customer,
Nice day.
Sorry for late reply.
We have checked for you and found that your order has been shipped in two parcels.
Three items in your order was shipped on 20 June. 61299992140421699505 is your tracking number and you can track it via http://www.fedex.com/us/. Rest items in your order have been shipped already. 61299992140421848941 is your tracking number.
About the problem of confirmation email, this order was placed by another email which is different from the one you used to send emails. It might be sent to this email. Maybe you can check it later. Hope you can kindly understand and trust us.
We are really sorry that our customer service didn't reply you in time because of time difference and our three-day holiday before. We sincerely apologize for that. But we didn't do that deliberately. Hope you can kindly accept our apology and forgive us.
All of you are our precious customers. We treasure you and will spare no efforts to help you solve your problems and to meet your requirements. You can trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you.
Best regards.
I have purchased with Shein 3 times (and have completely forgot each of the times because of my terrible memory) and never received ANYTHING! And now they all say expired. Note, ive spend almost $100 each time! Such a scam! Dont waste your time or money on this site...
Hi Nin,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally it takes us 3-7 business days to process the order and another 6-8 business for standard shipping, please kindly understand.
We checked your account, the third order was made on September 18.
The tracking number is 92612909XXXXXXXX, you could check through the link http://www.fedex.com/cn/.
The scheduled delivery date is September 29. Have you received it?
As for the first two orders, they were both placed one year ago and one wasn't paid yet. If you did not receive the package, you need to contact us within six months after you made the order. Note that overdue requests may not be accepted. Hope you understand.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
Three weeks on and no sign of my order. We've gone past the delivery date specified. I was prepared to wait but I would like it turn up by the deadline. Unable to speak to customer support, just go round and round with the robot agent. So now what?!
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I bought a total of 19 items from Shein. On June 28,2023, my things were returned (12 items), and proof was sent to Shein. Upon return, Shein's website showed items were received, etc. They said 1 of the 12 items was not refundable, so only 11 of my things should have been refunded. As of a month today, they are now telling me items returns were not received at the warehouse. From the photos, items were received, and they refused to refund me my money. I have created chat after chat, and all the representatives do is say they are investigating concerns and nothing has been done. They cannot assist me, and you can't communicate with a human. I do not recommend ordering from Shein because they scam you.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
There's something for everyone on the Shein site. I've shopped with them for two years and I'm always delighted with my items when they arrive. They also have excellent customer service and will let you know immediately if there's an issue with your order. I recommend them most highly!
I placed an order back at the end of may and still have not received my order. You cannot talk to anyone. Customer service is a robot that just gives you the same info you already know. This is ridiculous don't order from them. You will waste your money.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
This place is terrible! The quality of the products are horrible! The size charting is way off! And the returns are terrible as well. I am still waiting on my money back from a return made for months ago! I will never again shop there or recommend to anyone!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I really love everything that Sheinside has. They're clothes are so cute and I'm absolutely in love with my sweater. It's really comfortable and soft. The price is probably just right, not to expensive not too pricey.
First of all, out of the three items I bought only two of them actually shipped within 24 hours. I have a tracking number for that and am praying that it will actually arrive. Second, my order is supposed to be expedited shipping yet the third item that is supposed to be shipped within 24 hours is STILL processing after nearly 5 days. I have now submitted two tickets and an email asking customer service when they will ship that last item out, because I am moving in 10 days. Not only have I gotten no response, I am starting to wonder if all these "great" reviews are their employees because everyone seems to think the material is cheap along with the service quality. I really hope this is not the case and that a representative will get back to me ASAP as well as send out my last item. I do not appreciate the silence or inconvenience.
Dear customer,
Nice day!
Sorry for the late reply and all inconvenience we have brought to you.
With regard to no response, we sincerely apologize for that. Because we were on three-day holiday at that time, we could not reply to you in time.
But please remember that you are our valuable customer, we are willing to help you. Once our customer service see your news, they will reply to you very soon.
Hope you can understand us.
We have checked for you, and found the third item of your order does not belong to 'Ships In 24hrs'.
We have noted on our web, the processing time usually takes 3-7 working days.
And now this item has been stocked well, we are ready for the shipment to you. Hope you can understand.
Sorry for leaving you this impression. Actually these reviews are really from our customers, and we are sincere to our every customer, we will never deceive you.
Hope you can kindly trust us.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
Please I have ordered for things which I have spent a huge amount trying to buy from their site. I actually received ID codes which cannot be tracked even on their own website. There is no way to reach customer care either. And no idea when the delivery will be done or which delivery company in Sweden will do my delivery. I actually feel lost and very unhappy. It is not fair at all.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I love to get shopped from this site they are providing quality products which no one ever providing in the world before and I would really like to appreciate their discount offers specially mothers day special discount
I've had some dresses that were great and others that were pretty bad but I'd say overall it's been a good experience. For the price you pay, definitely worth it.
Love the uniqueness of the clothes though.
I don't normally buy clothes from online sites, but I tried SheIn and it works perfectly! They have a large selection of really cute clothes for ladies and it's very affordable. The size and description is also very detailed and accurate. And you always get FREE shipping for ALL orders! Shipping time is reasonable and if you have any problems with your product, the customer service team respond to you very fast. Highly recommended!
Good top that was true to the picture advertised on the site. Super affordable and fairly decent quality. Would recommend to anyone looking for a cheaper alternative or on a tight budget but want new fashion items.
I returned several items because the quality of the clothes and shoes was not what I expected. I have not received refund or any messages from Shein. Unable to get in touch with anyone at customer service.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the waiting time.
Generally we need 5-7 business days for processing. And actually your order has been shipped on 17 Mar already which was only one day after placing the order.
Hope you can kindly understand.
3014038742 is your tracking number and you can track it via http://www.cn.dhl.com/en.html. The tracking information shows that your order has been delivered to you already.
Have you got the order now? Is everything ok?
Sorry that you are unsatisfied with our customer service. Please remember that you are our precious customers. It is not only our duty but also our honor to help you solve your problems and meet your requirements. We will do better in future.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Yours sincerely.