Buyers beware. This company is located in China. Shipping is very very very slow. When they say on their website that it might take 28 days believe them. I have recently placed an order where it is suppose to ship in 3-5 days. After the site charged my credit card and waited for more than 2 weeks for the shipment nothing arrived. I finally contacted them via on line chat and found out even after they charged my card for more than 2 weeks they are still processing my order (which by the way they informed me some of the item I order were not in stock). Despite that they still charged me for items they don't even have in stock! This site's conduct is fraud like. I rarely write a review about website but feel compelled to share my recent experience. I am now fighting to get my money back! (I placed the order the day after Thanksgiving, it's now Dec 14. I am out almost $100 and never received anything.)

I never imagined that returning purchased items can be such a tedious process even at this age and time. I guess Shein still believes they are living in medieval times. The customer is first supposed to contact them for a return, and they will then contact you after 24hr. The parcel is to be posted by the customer to their address of choice (really! I live in India, and even small-budget Indian companies pick up return items from whatever address the customer mentions.) What's worse is that money will be refunded to your account only if it was an e-payment. You will get only points/wallet balance in case of COD!

This website has to be a complete scam! We are so disappointed and annoyed! We ordered 10 blazers for our outfits last Tuesday. The main reason we went with this company was because it had all of our sizes in stock and stated that the merchandise would be shipped with 24 hours. We also licked urgent delivery just in case which stated that it would arrive within 2-3 business days. Well here it is 8 days later and we have no merchandise and when we track the merchandise it says "processing" which it's said for the last week! When we tried tj email and live chat with the company we got no response of course! Our show is Friday and we do not have complete outfits nor the funds to purchase new ones! Basically we are screwed! Thanks sheinside!

I have been trying to complete an order for 5 days. I've tried my Visa, Master card, Discover card, and even my debit card. It always shows error! I tried to contact customer service by phone but the phone listed in Google Search is not a valid number. They actually don't have a phone number! I browsed Shein.com website and typed in my message, but there's no live agent. The robot does not understand what I really needed. That's a red flag. If they cannot help me process the order, I cannot imagine if I encounter problems after the purchase!

I ordered 5 bathing suits they never showed. They said for 2 months now will refund what you paid and ship when we have it lol after saying my household signed for it but that couldn't send me that documentation or my money! Don't waste your money or time here!

I love shopping on shein. I'm big on affordable clothing. I, however, will no longer be shopping from shein because they use Ontrac shipping on all their US orders. Ontrac is notorious for losing packages. This is the second time out of probably 4 total orders that my package is lost/stolen because Ontrac didn't deliver my package to the correct address or didn't deliver it at all. Shein has made it right by giving me the "one time" refund, but i really was excited about the clothes. Until they use a different shipping company/carrier, I will be shopping elsewhere unfortunately.

Literally selling clothing from other shops for a much cheaper price and taking credit, including the pictures. This has happened to so many clothing creators, and u r just stealing their ideas. Not to mention the awful quality and just dirtiness that comes w/ it. I'm convinced they're just throwing these products in a dumpster for a week and then selling them. Never buying from here again :D

Best website ever. Very happy. I was worried in the past with buying stuff from China but the products I have received are exactly like the photo. The best part is this website allows you to take photos and upload them. So because customers have done that, you can actually
See the reviews so you know exactly what you're getting. No surprises. I'm going to buy a teddy coat next I'm very excited!

By far the most frustrating order I made to SHEIN. I ordered 17 items in total and I only received 15 items. Customer service is very poor. I emailed them regarding the matter but no response until this time. SHEIN, we're paying completely so be fair with your items and service!

So I've ordered about 32 items and in total it costs about $300... And this was about a week ago and I still never got my items which sounds pretty crazy Bc I order from forever 21 and other websites and I get my orders really quick. My tracking number is **************942. I tracked it and it's saying its delivered? But like I didn't even get any of my things yet to my address. Please if you can answer back and see what's taking so long? I should have already had my things by now but if it doesn't come by next week then this is so messed up and really sketchy

I love SheInside since they are so accurate with sizing. I'm really picky about what fits me since I am so petite. All the products I've ordered thus far has fit me perfectly! The items that I ordered arrived here on the estimated arrival date and they were packaged very nicely and efficiently. No need for a large box if the clothes can fit in a small bag. The prices are very reasonably, especially someone for a college student. Gotta love it!

I ordered a gift card for my granddaughter for Christmas and never received it! I have checked my SPAM folder everyday since I ordered the card. I have sent multiple requests through "customer service". I have NEVER heard a word from them. I tried sending an email using the address of the email I received confirming my payment... no response. I tried in vain to find a phone number to actually talk to someone... there is no such thing as far as I could find. I also had zero luck with the "chat" feature. I am very disappointed with my experience with Shein. My granddaughter is so sad, she was really looking forward to shopping on your site. I am out $200.00 and I can assure you that we will never order from this site and will do our best to make sure that no one we know ever does either.

I ordered a dress for my Prom along with other items. I was promised free 3-5 day shipping. The Order still shows "processing" after six days. Today is Wednesday and my Prom is Saturday night. This is terrible. I will have to wear a potato sack and my tears.