It has been over two weeks since I've made orders over $100. I have not received any updates on my orders and I checked my order status and now it says it's expired. I have no idea what that means and they haven't notified me or gave me a refund right away with an explanation. The prices are amazing, but the service is terrible, I would rather buy clothes from another site and know that I can get my clothes with the money I spent.

This shoddy company is problems on wheels. Do not buy a gift certificate. Purchased $100 to be delivered to my niece on her birthday May 15. By June 10 I was done - it was never emailed to her. Today is July 3. I just today for my money back after about 30 emails and empty promises. Terrible

Item was never delivered. Tried their online robot for anders, every time was met with 'server error '. Never got the package or my money back or even speak to a human about the matter. Utterly appalling customer service.

Ordered one pair of pants for me and each leg had a completely different fit. Also, ordered two toddler bathing suits and the size was completely off, contacted the company and each email they just kept asking me questions to take pics of the product, which I did with a tape measure; only for them to tell me after a month or back and forward that it was now outside of the return window. You may get cheap clothes but you also will probably buy something that will be of no use to you….

Horrible company. They do not return emails and have no interest in communicating with you. It is also impossible to find an email. Unable to ask for a return. Dd not respond to me at all. Their glasses are cheap and not made properly. They also provided a tracking number that was not trackable. I which I good give them a zero.

My credit card was charged several times right after I used it on this site. Transactions were from companies in the country I live in oddly enough but I made no purchases from there. It's shein covering it up making it seem like legit purchases but it's a very big scam being run by them. I had to cancel my card and get a new one. Not worth it and I'm surprised more ppl have not reported them. Carefully look at your credit card history! I hate that I had to give it a rating to post

A few months ago, I placed my 4th or 5th orders with Shein totaling $ 64 approx. Since then, the ordered items were never delivered to my address, although declared delivered on their website. I tried to contact customer service multiple times thru the website customer support chat, and thru their email, to file a claim, but no one has responded; Then I tried to contact their delivery service as per their phone number noted in my Shein account, but a voice message said to text; and when I texted, there has been no response. After trying so long, unsuccessfully, to reach out to customer service, I had to address my bank to claim back my money. I think that there is something unethical going on within the system which would explain the unresponsiveness of customer service with regard of orders not being delivered. I no longer order anything from Shein. Thanks.

Horrendous customer service. I have not received my item, as they had the incorrect address down. The item has been delivered to another house. Trying to contact Shein and talk to someone is impossible. Will never order again

10/06/14 - I placed my order a week and a half ago so the items would arrive by Halloween, but when I check the status on the website it says it is still "processing." Now I hear that everyone is out on vacation this entire week for a holiday? Seriously? Unless you're lazy or just plain stupid, it shouldn't take this long to place 6 items in a box, ship it out, and then provide me the tracking number... and it should have been done before the holiday anyway. Ugh.

Let me start off by saying that I really like SheInside! There products are very reasonably priced and made of good quality materiel. I have been very impressed with the items that I have bought. The dress I ordered was delivered right on time and was in perfect condition. I received lots of compliments that night :) I would recommend SheInside to anyone who loves nice looking clothes at a discounted price.

I got super excited to find affordable clothes. After making the purchase I realized I never received a confirmation email. Once I tried to contact customer service and had trouble finding an actual person to contact I went online I saw all these terrible reviews. I called my banker and they said that I should wait a week to see if anything is actually delivered to me I'm praying that I get what I paid for. If not I will definitely file the claim and let the police handle the rest.

Received my kimono about two days before my birthday; which was a relief. But the material was so thin and the kimono was poorly made. Yes, it looks cute and surprisingly like the picture but it ripped in two places within one hour of me wearing it. The size "large" ran really small and did not cover my chest area. It just rested on my sides, right by my arm pits. I didn't have anything else to wear. Clothing was very thin/delicate So I tossed it away cause I can't wear it again.

I ordered 2 dresses! One of them it's made from the most god awful, cheap material I have ever seen. I have better quality rags to clean the house than this. Also very poorly sewn, so it doesn't stay right on the body, picture did not match at all, color did not match; it said it was made from cotton -that was a lie. The other one, again very poorly sewn, bad material, nothing like the picture... and you can just dream about refund. They don't care.

I contacted them literally 4 times throughout 10 days because my order had not arrived in they just kept telling me to wait. There were clearly no updates to the UPSP tracking and they refused to contact the delivery company. Now my order is 2 weeks late and shows no updates regarding the delivery status and the items I ordered are mostly out of stock. Terrible shopping experience overall. I do not recommend this company because when it comes to issues like this they will waste your time and stress you out vs helping you get your order.

I just received my black skater dress and ordered a few more too, I don't want to miss this opportunity where all the summer things are on sale! I love layering it and combining it trough fall and winter. I've ordered sweaters on Sheinside before and I think you get great quality with the price. Their designs are cute and modern and anyone can find something they like, or even something cute for their closest ones. This is my favorite website to shop from and I recommend it :)

Fantastic service. I purchased a beautiful white top on here, and it arrived as described, in the right size and everything within just a couple of days. The price was very reasonable, and the customer service was great when I contacted them to try and discuss my order. I'd recommend this to anyone who needs some quality clothing, because they're a great site and they know what they're doing! 5 stars!