business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
Australia
1 review
2 helpful votes
Follow Jas W.
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A buddy's girlfriend told me about this website, so purchased a short sleeve chiffon shirt for my girlfriend from them, and she is so happy with it! For the price, we were amazed at the quality.

It arrived within the specified timeframe (4 days) and was received in perfect condition. I would definitely use Sheinside again, and the free shipping is definitely a bonus.

Ordering was also breeze – I could log in using my Facebook account - and all up the hardest part was my girlfriend choosing something from their vast collection!

Date of experience: February 5, 2015
Pennsylvania
1 review
0 helpful votes
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You are irresponsible. I needed these items for Christmas and this is the time when they don't arrive. What annoys me the most with you is that I ordered it in advance at the beginning of December and it's already a month away and you don't feel like arriving. Improve. Your delivery method or look for more staff to give you good service

Date of experience: January 2, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Australia
1 review
0 helpful votes
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What a fantastic website
February 14, 2015

What a fantastic website. My order arrived within 7 days to Australia & I am so pleased with the quality for the price. The knitted items are so lovely & the 'one size fits all' fitted comfortably without any issues. I will definately be ordering again :) Carolina

Date of experience: February 11, 2015
New York
1 review
0 helpful votes
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I absolutely adore my new clutch from SheInside! It's pink and perfectly accented with a gold clip and you could never tell what a bargain I got for the price (called the "Pink Fashion Envelope PU Clutch Bag"). The website was easy to navigate, the options were endless, payment went quickly, and the order was perfect! I will be sure to use this for more fashion needs and have been recommending the site to all my friends. The clothing is beautiful, unique, and fun; the prices are unbeatable. You won't be disappointed!

Date of experience: August 26, 2015
Indiana
3 reviews
0 helpful votes
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I ordered 9 pieces, 5 tops & 4 pairs of pants. All items came to about $140 with all of the holiday discounts & being a first time buyer, etc. When the items arrives I was in disgust at how cheap everything was & nothing looked like the online photos. Additionally, everything was too big. I followed their measurement charts & bought everything in size medium; I should have purchased size small in everything, but the sizing is weird. Their sizing chart is not right for hour glass figures. At first returning was simple, but I never received a full refund from the items. You can not speak to anyone, or even chat online. There is NO customer service. Buy elsewhere!

Date of experience: December 17, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!

Maryland
1 review
6 helpful votes
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Horrible experience with returning merchandise to this company. They have no phone to contact them. I followed their return instructions and had to contact them because after receipt of my merchandise for 1 week, still no refund. I finally got in touch with someone by chat, and Noe informed me that it would take another week to process my refund. I asked for a supervisor's name and she gave me Kevin, but it's night in China right now, so I guess I can't talk to him. I just want me refund. I paid your company right away, I want my refund. Very mad!

Date of experience: March 21, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for keeping you waiting so much time.
Due to time difference and weekend before, we could not reply you in time. Hope you can accept our sincere apologies. As we are the online store, we do not have the phone number. Once you meet some problems, you can contact our online customer service directly or contact us via email. You are our value customer, any of your problems will never be neglected. Hope you can trust us.
We noticed that your refund has been returned to your shein wallet, you can withdraw your refund from your wallet.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

GB
2 reviews
0 helpful votes
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I'm a choosy girl all the way and when I buy clothing, I pick styles that will last through fads. This is why I loved my purchases from SheIn. I received my first order of tops and a printed maxi dress for summer and absolutely loved them, now my second order is on the way.
Got delivery on time & items were exactly as described. Quality was good comparing to the price. Overall it was a great shopping experience.

Date of experience: September 3, 2015
Ukraine
1 review
0 helpful votes
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I came here to write a review 'cause I liked the sheinside.com. I saw a lot of bad reviews here and I don't understand why they're here. Either I'm lucky or bad reviews are purchased. What pleased in the first place so it's price. Cheap, but good quality. I also had no problems with delivery, the dress arrived 2 days before promised. By the way, I bought that dress on a girlfriend's birthday, so it was very important that it arrived in time. Generally, I have no complaints. Great service.

Date of experience: November 6, 2014
California
1 review
17 helpful votes
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Not user friendly at all
August 1, 2021

First off let me say that, for the relatively low prices, the clothing is usually very nice. I don't mind waiting the weeks it takes to receive my items because of the low priced. HOWEVER, the site is not easily navigated at all. I just made a purchase and wanted to use the coupon code for 15% that kept flashing in front of me. On the coupon it said there would be an area in which to input the code when checking out but there wasn't…and I looked everywhere. Really disappointing.

Date of experience: July 2, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Indiana
1 review
0 helpful votes
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I have spent hundreds of dollars from Shein. I purchased a pair of sandals for $30 and wore them twice. The whole sole came unglued. I contacted Shein's customer service and was told that they could not be returned because the were "used". A $30 pair of shoes should not break within 2 times of wearing them.

Date of experience: May 26, 2023
molly m. Shein Rep
over a year old

Hello,For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
2 helpful votes
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SIMPLY BEST
January 3, 2016

There is no doubt, 'sheinside.com' is a great site for shopping to look for alternative and unique fashion. I wanted to buy Army Green Tying Surplice Sleeveless V Neck Split Pockets Dress for the new years from it. So I ordered these items, and dress were shipped quickly and got here when they were expected to. Everything is of right quality and look even more amazing than their online.

Date of experience: December 31, 2015
Indiana
1 review
0 helpful votes
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Shipping
June 29, 2016

I paid extra to have my items shipped express, that was on Monday, it is now Wednesday and they are still processing. This is a joke. I cannot find anywhere to cancel and hopefully get my money back. I'm sure they will say 24 hours on that too and take 1-3 weeks. Don't order! I don't wanna hear please be patient bc your website said ships in 24 hours!

Date of experience: June 29, 2016
molly m. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed on May 28 including 3 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items “Grey Print Casual Tank Top” and“Colorblock Casual Short Sleeve Blouse”you ordered happened to be in great demand, and not all of your items belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible after two items were prepared well.

You can contact us if any problem.

Apologies again for the delay, hope you will receive the order soon!

Australia
1 review
7 helpful votes
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Where is my order?
July 12, 2015

Okay so it's been 2 good weeks since i've ordered my jumper and still no delivery? You proclaimed that it would be shipped in 24 hours and yes i did receive an email telling me its been shipped so at first i was entirely happy and beyond excited. But 2 weeks? 2 weeks and its still not here! I got real curious as into why it took so damn long, i checked the status of my order again and it said shipped. BUT when i went to go track my order, why did it tell me its " WAITING ON SHIPMENT" and its currently in some country/place i've never heard of.! I honestly don't know how you can tell your customer one thing but really the exact opposite is happening. Im really getting impatient & quite disappointed because i needed my order for a special event coming up in 2 days. This is my first order from your website and i gotta say, its a very bad first experience & reflection upon your company. Please get back to me asap and explain thoroughly what is going on with my order.

Date of experience: July 9, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and we are so sorry for the waiting time.
We have checked for you and found your order was shipped on 1 July. The shipping way you chose is standard shipment which will take 5-15 business days for delivery. Hope you can kindly understand.
We have already sent you the tracking number and tracking link via email. You can check it later. The tracking information shows that your order is in transit to you now and there is nothing wrong with it.
Hope you can kindly understand and trust us.
Please remember that all of you are our precious customers. We treasure you and will never ever try to neglect you or your problems. You can trust us.

If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you.
Best regards.

Michigan
17 reviews
29 helpful votes
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You better you hope you don't need anything from this company because the customer service is the worst I've ever seen next to Poshmark. I know the perception here is that the prices are good but the value proposition is terrible. The merchandise falls apart or breaks and you can find better quality merchandise at US based discount stores. It's all good here until it's not. Besides, should we really be supporting Chinese companies?!

Date of experience: April 10, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

GB
1 review
0 helpful votes
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Purchased product from shein.co.uk. Returns procedure states easy return process. There is NO mention the clothes have to be sent back to USA at my cost.

Instead was given a Belgian address to return product to. Sent product but no refund yet. I have chased it and they are delaying.

This company is ripping U. K. Customers off! I wish I had read reviews before purchasing.

Date of experience: September 6, 2017
JUDY G. Shein Rep
over a year old

Hi Louise,

Thank you for ordering from our website.
We are so sorry that we did not provide the free return, except for the quality issue.
And after we received your returned package, we will process the refund refund to you as soon as possible.

If you have any other concern, do not hesitate to contact us.

Lithuania
1 review
8 helpful votes
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Poor quality!
April 16, 2019

From all their reviews on their website i was expecting a miracle!
Ordered 7 dresses out of which about 2 didn't have much quality flaws. Love the fabrics but it is sewn in the worst possible manner.
My order is mysteriously gone from their website so i can't review it there either. How to even return it now. Many flaws i will have to fix! Disappointed.
DO not recommend, it is not worth the money or time at all.
Best regards

Date of experience: April 12, 2019
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Florida
2 reviews
4 helpful votes
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After reading some reviews I got shocked! Why they posted negative feedback I just can't understand. I ordered "Blue Triangle Gemstone Chain Necklace" for my younger sister and they sent more than I wanted. Price was so good and highly qualitative product. My sister is so happy by taking this Necklace. Thank you SheInside for your great help. Definitely I will purchase more from you :)

Date of experience: December 15, 2014
Nigeria
1 review
1 helpful vote
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WONDERFUL EXPERIENCE
March 28, 2015

I have bought swimwear and a lingerie recently from this company. I really appreciated it. I got exactly what I wanted. The customer service was professional and friendly. The delivery was perfectly smooth. Although this is not my first time of ordering, but I must confess that their services are improving everyday. Good Job!

Date of experience: March 25, 2015
Texas
1 review
0 helpful votes
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Order not received
October 8, 2023

I ordered $63.00 worth of clothing to try this company on 8/16/23 and today 10/8/23 I never received my order. After many emails back and forth they said it was delivered and I need to try and find it. The company offered me 50% back. I asked for 100% but they said because I might have given them the wrong address it's my fault and they will only reimburse 50%. The address was correct. A company should back up their product so I don't recommend use of this company.

Date of experience: October 8, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Florida
3 reviews
1 helpful vote
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Don't buy a gift card
December 25, 2023

My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases.

If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam.

Shein reached out and rectified my issue and they were super quick, too! I'm changing my review to 5 stars. Super impressed!

Date of experience: December 25, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.