I made my purchase two days ago, and this is the third day that I am waiting for it to ship! This may not seem like a big deal, but I could've sworn that at least one of these items said "Ships in 24 hours,' at the time of my purchase, which is the main reason that I bought them, because I wanted to receive them in time for back to school (Which as of now, is in 6 days). Now that I checked, none of the things that I have purchased are labeled as items that will ship in 24 hours anymore, and they are still marked as "processing." All I ordered was a pair of jeans and a small purse, so they wouldn't require any extra hassle in the process of handling and preparing to ship. I have read many other reviews, many of them being negative and displeased with the shipping, and now I am worried that my items will arrive much, much later than expected at the time of purchase, which is highly inconvenient because I need then ASAP. If SheIn was more honest about the shipping time, or maybe gave a shipping estimate like done so on other online stores such as eBay, I would've tried to purchase these items at an earlier time, or i would've attempted to find another alternative to this store that ships sooner (and is more honest...) I know that I am probably going to get a response from the SheIn representative saying that "this time of year is busy" or "processing is a lengthy process that is unpredictable," but that doesn't account for the dishonesty of shipping time and deception for not informing customers that processing takes a few days, to a few weeks. Overall, I am disappointed and hoping to be receiving my items soon.

I ordered six items from the US website. That was easy enough and I liked the prices. I got the items in a reasonable timeframe. Once I received my order, I tried on all the clothes. Only two items I needed to return. One because of the fit the other I had received with light, blue and black smudges on them. Based on the information on their Return Policy page on the website, I submitted a ticket for the return and refund.

The first thing I thought was odd was they sent me a message back saying they wanted to see pictures of the item that had smudges on it. I complied and tried to upload them on the ticket. There was a problem with trying to upload them on the ticket so they told me to email them. In the meantime, a representative sent me a message on the ticket saying to keep the damaged item and they'd refund me "35% of the coupons as compensation" whatever that means. I rejected that saying I just want to sent both items back for a refund. They said they would accept my refund but just wanted to see photos first. I told them I had emailed them to an email address that a chat representative gave me.

So to try to shorten this, I have spoken with whatever representative answers the ticket messages, a representative that answers the emails, and a chat representative. SheIn has gone back and for saying they would give me a refund then telling me to keep the item for some sort a small partial refund (even today, they said to keep it and they would give me $5 back).

I am fed up with them. This is the worst customer service experience I think I've had with any company (and I'm an AT&T customer!). I will never order from them again.

DOES NOT REFUND ITEMS YOU RETURN TO THEM. HAS ZERO CUSTOMER SERVICE RESPONSE AND WHEN THEY DO RESPOND THEY JUST LIEEEEE TO YOU! ALSO DOES NOTHING ABOUT ITEMS NEVER RECEIVED

If I could, I would not give ONE star to this site. Complete scam! Placed my order over a week ago and then got an email saying my payment had not gone through. Check my credit card online and it shows that the payment went through and was posted. I email them telling them I had paid and would like my stuff. They email me back asking for an order number, so I give it to them. TWO major flags here: 1. They couldn't track the order number that they had sent me IN the email that informed me that my payment hadn't gone through. 2. They couldn't find where my email had made any orders period. IF THEY DONT SEE WHERE I MADE AN ORDER WITH MY EMAIL, HOW IN THE HECK DID I GET AND EMAIL FROM THEM ABOUT MY PAYMENT FOR MY ORDER?! This doesn't make ANY sense to me! They keep asking me for my credit card number and proof of items bought. Sent a screenshot of my bank statement and also sent in the order numbers. This site is nothing but a scam and a hassle to deal with. I'm pressing charges to get my money back or having my items THAT I PAID FOR delivered ASAP! DO NOT ORDER FROM HERE!

Disrespectful with customers
Fraud delivery commitments
Never received merchandise on time
Cheap quality items

WTF how do you get in touch with them to get your money back? I will not ever recommend them to anyone

I sent the items back and I never received the refund it's going on a month I will never buy nothing else I want my money I made a report now I will have news people's and let the they're are thevie

Scam don't buy they never send the order report issue to costmer service they don't respond its over 2 weeks and no respond I think it's scam

Ordered a shirt cost $60 after shipping
Took a long time to arrive
Company sent wrong item
Will not honor any return
Don't use this company

We order a purled shoes and the send us ping and they want me to pay the return cost
But you make the mistake so you have to pay everything