Tried to get ahold of company regarding an order that I never received. Error not on my part. Website is a joke. Big run around. Don't shop here!

Shein is not an ethical fashion brand due to its controversial labor methods. ​​Behind Shein's competitive prices, there are hundreds of workshops in central Guangzhou where underpaid workers do labor under no official contracts. According to Sixth Tone, Many workers have 15 to 24-hour shifts and make only a few cents per garment. (The Shady Labor Practices) This means that workers have no rights or guarantees. Additionally, Shein has been accused of engaging in child labor and cannot provide any evidence against the allegations. Despite Shein's assertions to frequently address human trafficking and slavery risks in the product supply chains, there has been no concrete evidence or disclosure of the matter. Children are more likely to perform unpaid labor and may receive lower wages. Consequently, it restricts children's access to education and medical treatment in almost every instance, denying their fundamental rights and harming their futures. Although Shein's workshops are harmful to children, they are equally as dangerous for adults and legal employees. Shein's working conditions are unhealthy and dangerous. Many of the workshops Sixth Tone visited had no air conditioning and only provided a hanging fan for ventilation despite the extreme heat and humidity. (The Shady Labor Practices by Wu Peiyue) Long hours and unclean facilities, such as overcrowded and filthy workplaces, are the norm. Each time an order is placed an employee must work in unpleasant conditions, earning just a few dollars a day.

Citation: Wu Peiyue "The Shady Labor Practices Underpinning Shein's Global Fashion Empire" Sixth Tone, Sep. 17,2022, https://www.sixthtone.com/news/*******/the-shady-labor-practices-underpinning-sheins-global-fashion-empire.

When ordering on Feb 29, it stated up to 3 days to ship. I personally assumed it'll be business days, however; it's been 7 days, and 5 business days with no shipping confirmation sent. My orders shows " waiting to be picked", which means the order hasn't been acknowledged as of yet. I was able to successfully contact customer assistance via chat while logged into my account. I pasted the chat from chat representative Rowena acknowledging that my order has indeed past the shipment timeframe, but the reason why isn't acceptable. The rep stated they will TRY to ship within 48 hours, it doesn't sound promising. As an Ecommerce platform, this isn't a valid reason or the delayed timeframes should be updated on the site so customers are aware. All orders impacted by the delay should be expedited at the company's expense. I would cancel the order if it wasn't for my son's items, which he is super stoked about. I ordered from BooHoo.com with free standard shipping on March 3, which ships from the UK and it has already reached the US as of today with ETA of March 9th. I hope to get my shipping confirmation soon. I have more items in my shopping bag, but hesitate to order. I really wanted to love Shein!

***CHAT Response***

Rowena: I'm seeing that the order has indeed passed the processing time frame as the lack of workers recently. Good news is, the situation is changing to good way and the processing would be back to normal within a week. We will try our best to ship out your packages. Within 24-48 hours. I have also mark the order as rush to expedite this order. I sincerely apologize for the inconvenience it has caused you.