Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.
I ordered few dress from sheInside.com. Very good service. Got the products timely. Highly Recommended.
I horrible! Got clothes that were not even the right size! Shirt came way too short, dont reply to emails
Very good with shipping and protecting of privacy job well done I will consider order from shein through out the future
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
Great quality clothing excellent customer service would come to pop up again in miMi fl. So trendy and cute
Horrible quality which comes from China probably, don't waste your money. I would just give it to donations.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The absolutely best online shopping site! Excellent quality and fast shipping Favorite of all times!
Swift action once site jabber stepped in. Refund and apology. Must add previous orders were always satisfactory
Hi Kay,
Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Really satisfied about my last purchase on SheIn, very nice site, a lot of promotions, shipment fast and cheap
Most of the stuff I've gotten have fit really well. I always get compliments on my clothing from this website! Highly recommend and so affordable!
The fabrics were sheer but otherwise very well made and they all fit. I received my items within two weeks
Ordered $150 worth of clothes 11 days ago and the package is still processing! Slowest site ever! They also have horrible customer service.
Dear Jilly,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and we are so sorry for keeping you waiting on this busy season.
And we have canceled your order, and processed the refund to the account you paid on our website, but the bank may need 10-20 business days to process the order.
If you have any other concern, do not hesitate to contact us.
Ordering lots of items from sheinside, quality is good, sizes sometimes different, shipping should be more quicker
I adore most purchases, however will probably never purchase another workout equipment, specific dresses, or jeans before thoroughly researching.
Products are of poor quality, I return an item for refund and never got my money back.
No customer service, seems like a scam!
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Extremely happy with winning the giveaway and my purchases, was confused when I had to pay shipping.
So every order that is shipped speedx has issues.either it never comes or it's super late! I'm sick of contacting customer service which sucks too!
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Kelly was so helpful with my order, gave me accurate information very quickly. I appreciated her help.
Best online store for competitive prices on fashionable items! Ive always had a pleasurable experience with shein.
SHEIN should use another carrier. Usps has mis delivered my package twice and a refund had to be requested. Not good for the company.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
They are trusted, and ship out their packages in 12 days. Never had a single problem with them at all.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!