Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I have paid but I have not received my purchase. Moreover I can not contact anyone to get a refund. I'm really angry
It is a very good online store, I receive excellent attention and items are really good quality and very good prices!
SheIn is the best! High quality and low prices! I love it! I recommend it to everyone. The blouse is gorgeous!
I ordered my *******@10 may. After 20 may tracker is not working. Till mow i have not been received my parcel.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
My chat was extremely informative. Heather quickly and adequately resolved my shipment issues. She was patient and helpful.
Great store! The pop up was awesome they had a lot of really cool stuff. Great store! The pop up was awesome they had a lot of really cool stuff.
Such cute and trendy clothes, great for anyone and there are so many great styles and different colors
Prices are so good and shipping is so fast even if it's just standard shipping, can't imagine how fast express is!
I chose free shipping when I qualified for express but was charged for express shipping and now I have to pay custom fees
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein is awesome the stuff are affordable and trendy i love the pop cause i could see the stuff and try them on
Unfortunately I keep thinking maybe the clothes I choose will fit. I spent over $200 and their clothes didn't fit.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I am unhappy because my order did not fit. I was more unhappy because I am unable to return it and cannot wear it. I am not alone. Others are angry.
Hi Joan,
Thank you for ordering from our website.
We checked your order, it shows you have paid $1.99 shipping, and you could return the items within 60 days from when the order was placed.
You have placed the order on April 23, and now it is over 60 days, please contact us and return the unfit items back to us in time.
If you have any other concern, do not hesitate to contact us.
First their is no obvious way to talk to anyone about my order. Second their is no flexibility. Third the shipping time is way to loose.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The stuff is exclusive and I like their unique designs. Excellent accessories and footwear
I like their two piece suits
Orders 4 items, 2 arrived. One wrong. Where is rest of order.
NO PHONE NUMBER LISTED!
No customer service
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I loved all of the items I received, and all the products were in good condition and were delivered in a sensible time. I Loved the experience
Don't buy from this store. They are selling anti Semitic necklaces! Ban this store. Anti Human! STOP
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Great sweater, the right length, the right size, very warm to wear to the body. I can wear it in winter.
Great woman's dress! Yes there dress collection and dress design are so styles. I love love love it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!