business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,611
value
1,505
shipping
1,596
returns
1,198
quality
1,430
This company responds to reviews on average within 8 days
Florida
2 reviews
0 helpful votes
Follow Maria B.
Unfollow Maria B.
Send Message
Share Review
Report Review

They are thieves. There is no way to return the item or to contact the company. They charged for delivery and it was supposed to be for free.

Date of experience: September 21, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Arizona
1 review
0 helpful votes
Follow jamal s.
Unfollow jamal s.
Send Message
Share Review
Report Review

Terrible
February 8, 2024

This is the worst quality and bad smell i would say they use little boys ang girls to pacage my stuff 0/10

Date of experience: February 8, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Texas
1 review
0 helpful votes
Follow Terri G.
Unfollow Terri G.
Send Message
Share Review
Report Review

No order
October 20, 2022

Have not received my order as of yet did not email tracking number nothing this is not right, work Hard for your money And have not received anything

Date of experience: October 20, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

California
2 reviews
0 helpful votes
Follow Elizabeth N.
Unfollow Elizabeth N.
Send Message
Share Review
Report Review

The blouse is thin, but the price is low. Really trendy outfits, suitable to buy for summer. I waited for a month for my package.

Date of experience: February 11, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New York
1 review
4 helpful votes
Follow Mo G.
Unfollow Mo G.
Send Message
Share Review
Report Review

No Model Diversity
July 24, 2016

Ummm only white women purchase these clothes not one woman other than white very sad but hey what else can one expect?

Date of experience: July 22, 2016
New Mexico
1 review
0 helpful votes
Follow Mely D.
Unfollow Mely D.
Send Message
Share Review
Report Review

SHEIN
October 23, 2019

Great experience I came to the pop up shop and was great! Lots of options and sizes! Couldn't have been more excited!

Date of experience: October 20, 2019
Texas
1 review
5 helpful votes
Follow Marquinese R.
Unfollow Marquinese R.
Send Message
Share Review
Report Review

Can I know if my order was shipped? My tracking number dosent work and I haven't gotten an email from you guys

Date of experience: July 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

First thank you for your support and we are really sorry for keeping you waiting.
We have checked for you, and found that your two packages have been shipped. Actually we have sent the email to you, but the email may be sent to your junk mail, so you did not see it or ignored it. The order ZBZ4222 has been shipped on July 16th. 61299992140422621789 is your tracking number. About the order KAX4222, it also has shipped on July 16th. The tracking number of this package is 74899992140422619089. You can track these two packages on http://www.fedex.com/us/. Sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand. SheIn cherishes its customers, we never deceive you. Please trust us.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

New York
1 review
2 helpful votes
Follow Sammy p.
Unfollow Sammy p.
Send Message
Share Review
Report Review

Hacked my credit cards and caused issues w my bank, oh and don't forget about their swastica necklace. Go to hell shein

Date of experience: July 22, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
106 reviews
432 helpful votes
Follow Janet T.
Unfollow Janet T.
Send Message
Share Review
Report Review

Hit or Miss Scenario
April 7, 2019
Updated review

THANKFULLY, I didn't order tons of tops as I know based on the price range, the fabric or fit would probably be poor quality or start pilling. Here's what I got:

2 Corduroy Pants: It was thin but not a bad thing as now I can wear them in the summer. The hardware was flimsy and an ugly silver but no one sees it but me.
One Tank: Didn't realize it had ribbing and didn't realize it was a tie-back one so it came all wrinkle. Material was bad.
1 Men's T-Shirt: It's a stretchy solid material as opposed to a soft 100% cotton tee.
Sunglasses: Surprisingly good quality, but the case it came with was cheap and ugly (which is fine).
Hat: Hat also good quality.

The returns are expensive and from what I know, they shipped from overseas and would put the responsibility of YOU to pay for the insurance of the package. Anybody who complains about the quality of the items isn't being reasonable, in my opinion. The website sells clothing for very low prices and the fact that they provide promos and discount codes, tells you that the clothing can go for even cheaper. There was nowhere that I could've found a pair of corduroy pants for $13, maybe except a thrift shop so this website is great for people who aren't looking for pricey staple pieces.

The shopping experience is good, a lot of variety of items, love the fact that you can sort reviews by users who upload images, but it's a HIT OR MISS scenario. For some reason, their website shows two identical orders of mine but one was cancelled. One of my pants was shipped separately with only a notification email. There was no tracking and that pants was missing in the order invoice on the website. Had I not gotten an email confirmation about these pants, I don't think there was any more proof that I actually ordered them. I got my package in a very timely manner (within 7 days) so no complaints there but I don't think I'd order from this website again.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2019
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!


Ordering Process is Confusing
March 29, 2019
Previous review

While I did receive my package, I have yet to open it. Because of that, I can't say for sure of the quality of the items. However, I notice their order processing is confusing. This is my first time ordering and for some reason, there's two of the same orders. First one was cancelled saying it was unpaid using a much bigger discount promo (with total being $56) while the second order processed with the same items with the total being $61. Second order sends me an email telling me the pair of pants I bought will be shipped separately.

There is NO indication of the pants in my second order. It just disappeared. There's no record of it on the website but only my confirmation email told me it's being shipped separately. This is incredibly misleading and not intuitive at all. In fact, it's confusing and makes me feel like I'm about to get scammed over a $16 pair of pants. I attached two images. The screenshot of the email showing the missing pair of pants from my order, and a screenshot of my invoice via Shein's website excluding those said pants. Oh, not only that but they expect you to pay $2.99 to receive your items safely instead of them being responsible for it. God forbid you uncheck that $2.99 "insurance". This is the first and last time I'm order from this website. It's unfortunate that their inventory stocks really cool stuff... at least in the product images.

Date of experience: March 29, 2019
Kuwait
1 review
0 helpful votes
Follow mariam a.
Unfollow mariam a.
Send Message
Share Review
Report Review

They take my money 280$ and they said your bill un paid?! And i send many mails to than but noo anwsers

Date of experience: May 26, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

New York
2 reviews
0 helpful votes
Follow Anna B.
Unfollow Anna B.
Send Message
Share Review
Report Review

WORSE CLOTHING
July 10, 2020

I HATE SHEIN THEIR CLOTHING IS SO CRAPPY THE PRICE MIGHT BE CHEAP BUT THE QUALITY IS SO BAD AND IT RIPS SO EASILY AND IT DOES NOT LOOK THE SAME AS IT LOOKS ONLINE

Date of experience: July 10, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New York
1 review
0 helpful votes
Follow Annie H.
Unfollow Annie H.
Send Message
Share Review
Report Review

Love their stuff
September 12, 2019

I love the brush it's so versatile! It feels so soft on the skin! Best product ever! I love how easy to use and how it works with my makeup

Date of experience: September 9, 2019
Oklahoma
1 review
0 helpful votes
Follow Christy W.
Unfollow Christy W.
Send Message
Share Review
Report Review

Returns
July 28, 2021

They claim to have a return policy, but after months of attempting, they clearly do not honor the return policy. Horrible!'

Date of experience: July 28, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤

California
1 review
0 helpful votes
Follow Magali I.
Unfollow Magali I.
Send Message
Share Review
Report Review

I sent two dresses and I only got refunded for one. There is no customer service. No one will help you.

Date of experience: June 3, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Texas
1 review
4 helpful votes
Follow Necy S.
Unfollow Necy S.
Send Message
Share Review
Report Review

Amazing!
January 12, 2020

They truly are a unique store! And have a wide variety of close. I love the prices and sizes they carry!

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
Follow Eloisa C.
Unfollow Eloisa C.
Send Message
Share Review
Report Review

HI
February 25, 2023

I took a sports bag and it was a very attractive sum. I advise all my friends and acquaintances this store!

Date of experience: February 24, 2023
GB
1 review
2 helpful votes
Follow Katie G.
Unfollow Katie G.
Send Message
Share Review
Report Review

If I could give 0 stars I would.
I spent around £50 ($80 odd) and out of curiosity did a little research (after I'd purchased stuff - stupid me) and found all these bad reviews, instantly scared me, so I'm like oops. This was on a Tuesday, I email them ON that Tuesday like, sorry I want to cancel my order bla bla. They didn't reply by the end of the week so I phone PayPal (I don't have an account but I payed as a guest so it's still their site) and I'm like right this is my situation what do I do, I'm told to phone back next week, give them 7 days to do something about it or I can open a dispute. So a week later is today, I still hadn't had a response from them and I was planning on calling PayPal later in the day - what are the chances, I get an email from 'Jacqueline' at sheinside, telling me, oh we are sorry you want to cancel, how about an exchange, a gift card for $100 or a refund of $84.23 (or whatever it was) and the email ends with 'pls confirm:-)'
First off, I want to cancel my order, I don't want to be bribed into something else, when I have already waited a week to hear back at all. Secondly, why offer me an $100 gift card when I only spent $80? That doesn't make sense to me at all - bribery.
The email was totally unprofessional, badly typed and frankly quite annoying.
So I email back like no, I want a refund of the full amount of '$.'
But if it's taken them this long to reply I'm not waiting, so I phoned PayPal and got a dispute opened for the seller being uncooperative.
I'm not taking any chances with the amount of bad reviews I've seen about this site. Apparently the take other sites photos without permission and the garments don't even look the same in person as on the website, rubbish quality and they take AGES to arrive.
While I was waiting on a reply I got THREE emails offering me 15% off! 'this code is specific to your email' - again, bribery.
I advise everyone NOT to buy anything from this site if you don't want hassle.
In the future I'll be looking up reviews on websites before I order from them.

Date of experience: May 6, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
3 helpful votes
Follow Rika H.
Unfollow Rika H.
Send Message
Share Review
Report Review

Scammers
May 13, 2017

They have the worst customer service I've ever experienced. I ordered my items three weeks ago and it still hasn't been shipped. I talked to a customer service rep, Lyle, through livechat and she just left the conversation without assisting me. So I restarted the chat with a rep with the account name David, and told him what just happened, then he literally just said, "sorry, internet dropped". It was so unprofessional. If that was the case, Lyle could've restarted the chat with me, but she chose not to. So all David did for me was basically tell me to wait because it'll take another month. In total, two months. It felt more like they were going to keep dragging out my order and eventually I probably wouldn't receive anything. So I left the conversation and rated it poorly because I did not find it helpful. So this David guy, restarted the conversation and felt the need to ask why I left him a bad rating and demanded that I left him a good rating and proceeded to say that I'm rude. He asked me not once, but three times why I left him a bad rating. His chat window kept popping up when I tried to end the conversation. It was unnecessary and unprofessional so I asked for a refund. I will never shop from sheinside again and I will let all my friends and family know about their bad customer service and what scammers they are.

Edit: Btw, last week, I received an email from them with a few points that I could use to spend on my next order and it would need to be used within 15 days. Another way for them to scam their customers. That's the compensation they give you for not shipping your items for almost a month. What a joke.

Date of experience: May 11, 2017
JUDY G. Shein Rep
over a year old

Dear Rika,

Thank you for ordering from our website, we are so sorry for letting you down.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
And we are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
We have already cancelled your order and we will refund you as soon as possible, but the bank may takes 10-20 business days to process the refund, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Arizona
1 review
0 helpful votes
Follow Beatrice T.
Unfollow Beatrice T.
Send Message
Share Review
Report Review

Bad business
January 5, 2024

I shop on shein and did not receive $200.00 word of goods, I payed for and will never shop with shein again...

Date of experience: January 5, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Illinois
1 review
0 helpful votes
Follow Daniela I.
Unfollow Daniela I.
Send Message
Share Review
Report Review

Amazing
November 30, 2019

I love bought in shein, I have several clothes of this store and incredible gift, the size is exact and the price is very accessible and reasonable

Date of experience: November 27, 2019