Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
It's been a month since i placed my order and there is no tracking available. No idea if it's coming or if i got ripped off.
Cheaply made Chinese Hong Kong garbage made dresses that dont match the photo and dont fit propely cheap materials, rude greedy people selling them.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Excellent attention and the perfect garments.
All orders were quick and arrived in perfect condition.
I love :)
Bad materials but good on them on time of arrival delivery but change is hard for upcoming companies
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
Very lie company be aware if you want refund they never refund your money they stolen.
They don't have customer service no
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The clothing is very comfortable and everything fits.
Of course there is a long shipping time, but it is absolutely worth it!
I won a gift card with $50 on Instagram and i love ALL in the store.
Thanks for the support and attention
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
So I placed my order on 5/5/17. Unfortunately, up to this day still My Order hasn't come yet! What is going on?
Hi Rachell,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has already been shipped out.
The tracking number is LW28715XXXXX, you could track through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
My experience with SheIn has been great! In my opinion they're the store with better quality/price. The shipping is also very fast.
Love the app easy to use. Helpful and easy. Look and buy, it's simple as that. I would use it again. Definitely.
I strongly disagree with their ads, they say it is free return and it is not true they cost $7.99, false advertisement
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I bought a bathing suit and it did not fit even though it was sized just as the others I had bought.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I think SHEIN is a great site to order from. I'm never disappointed. The prices are great and the quality is fabulous!
It was my first time ordering anything.
I ordered my clothes on the 25th, it is the 6th right now and they haven't even been shipped. Horrible.
Dear Zeynep,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, it has been divided into two packages.
For the first package, the tracking number is 74899991206464XXXX, you could check through the link http://www.fedex.com/us/.
The package has been delivered on April 29.
For the second package, it has been shipped out on May 2, the tracking number is 92612909805367022XXXX, you could also check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex US center, after it arrives at the Fedex center, the shipping company will update the tracking information and provide the scheduled delivery date.
If you have any other concern, do not hesitate to contact us.
I been wanting to place more orders but since my first order place almost a month ago and haven't recieved yet,, I can not trusted no more
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
No returns on swimwear (you have to dig for info) and their sizing is all wrong. This is BS. Get what you pay for and no customer service
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I order several items over a month ago. No items, no response. The correspondence has been terrible. I have never been so frustrated or cheated.
Hi Julie,
Thank you for ordering from our website.
We checked your order, your packages has been returned, because of incorrect address.
As you mentioned to our customer service you want us to refund to your credit card, we will process the refund to your credit card as soon as possible.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
To say it short and simple, I love my purchase from Shein and will buy again! This is my to go site and I check their merchandise regularly!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JENNA C,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - JENNA C."
I hope to hear from you soon.