Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I love love love this shop! Such cute clothing for super cheap! I've bought so many different clothing items and swimsuits from them.
I ordered clothes by SHEIN and never received. Complain and they never resend the order. Do not buy.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
There are many items on this website. I often receive the pop-up window from it.But I don't think the products are very well.
Hello,For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The products on display are not the products you get. Very cheap quality and small size. No customer care to talk to directly.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Yay, I just got my package yesterday, which was 3 days before the expected delivery date. It shocked me because after placing orders, I have read a lot of reviews that this site usually ships pretty late. I felt a little worried and annoyed. However, surprisingly, I got mine much sooner than I expected, which is good. :)) And here it comes, my cutest dress I have ever had. It's white with florals print, short leave. I love the design, so elegant and cute as the same time. I usually concern about sizes when I buy clothes online, but this dress comes with the exact size, which give me no reasons to return. I LOVE IT. The price was on sale, only $19 something... With the same amount of money, I couldn't find the same kind of great design and comfortable material in any stores to be honest, not even Forever21 or so... Winter is coming, I also looked for something warm to wear, like a hoodie or sweater, but I didn't find anything that I like at any stores. So, I also looked on Sheinside, and yup... I found one... I was white long sleeve sweatshirt with hood and side pocket. The thing that actually caught my eyes was the unique and cool looking design. You know, normal sweatshirt are kind of boring, nothing impressive. However, the one I got has a few gold button down from the neck with zipper underneath. The button line doesn't go straight down, but it goes a little sidelong to the right. It doesn't go all the way through but it goes half way through. Anyway, I don't know if you can imagine it or not, but go on the website and check it out :) The cotton material is warm. With that $23, I think I'm ready for winter ;) And, it's white too, so it's easy to mix with other pieces. I think I will find Christmas presents for my sisters and nieces here too. People, especial girls, go check this site out. Some people my have bad experience about it, I'm sorry to here that, but I truly had good experience, so I just thought I should share. IT IS REAL and AMAZING :)
Stay away from this site. I made an order last week that was over $50 and everything was fine until the next day I get a payment failed email. This was really strange to see because my money is perfectly good and I used the same credit card to buy clothes from other websites earlier that same day. So, I contact sheinside and in broken English a woman tells me not to worry and that the bank is just checking the money. I spoke with another person from sheinside and they told me that the bank has probably rejected the money. Sure enough, after a couple days I see on my bank activity that the transaction was canceled. I'm still not sure why this happened, what is wrong with my money? Nothing. So this shouldn't have happened in the first place. I contact sheinside AGAIN and I was then told to use Paypal instead. Since I really wanted these clothes I went ahead and made a new order but this time paid with my Paypal account and chose only one shirt instead of $50 worth of clothes like before. The money went through and I was waiting to hear about the status of my order. Then, a day or two later I get an email from sheinside saying that the shirt I really wanted is sold out. Then why didn't they write that it was sold out in the first place so that I would've been able to avoid this disaster? Instead, I was told AFTER I paid. Coincidence? I replied back to them stating I want a refund immediately and I have yet to hear back. I want my money back now! I don't want to wait on these slow people! It seriously takes them a long time to respond to any email you send them. I hope to get my money back soon, what a complete waste of my time. Trying to get clothes from sheinside has been a nightmare and I suggest that everyone avoids this website like the plague. What a shame. Plus, their coupon codes don't even work so I was unable to save money on my first purchase like they claimed.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Waited 31 days for my pkg. On day 31 I was told it was delivered. It was not. I will never use them again. No way to talk to a real person.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Its my 3. Time that i order clothes from shein. I love them. The delivery was very fast and the clothes have a very good quality.
The quality of the clothes is excellent and the sizes fit perfectly because they are real.
Without a doubt it is one of my reference websites
Very poor return policy especially during the holidays. Only 35 days and if u miss the deadline u get nothing. No return No exchange. Be aware!
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
They charged me three times for single order and had to fight them for almost three months to get a refund. Plus the order never came!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered clothes not suitable so I sent them back cannot get back online to get refund keeps saying wrong email address don't go near them
Hi Donna,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, the email address you used to register on our website is donmXXXX@gmail.com, if you forget the password, please click the button Forgot Your Password.
If you still could not log in, please contact us, we could initialize your account and help you to log in.
We have received your returned package, and processed the refund to your SheIn Wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Great site to buy stylish women's clothes. The selection is vast and the shopping experience online is easy and simple to use. I will be back
Very bad experience. Return the goods far too small the large size is. Poor quality material since 3 months refund never came for the goods return.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Love all their clothes. Went to the pop up store today and was beyond impressed. Bought a bunch of clothes today and they all fit perfectly!
Loved the pop up wish it could stay :) I walked in and located everything super quick. Everyone was so nice and the clothing was super cute!
Very low quality goods bad return policy bad fit
Not at all satisfied I want my money back and want to return my parcel worth 2808
Hi Prachi,
Thank you for ordering from our website, we are so sorry for letting you down.
If the items came with any quality issue, please send us some photos, after we confirmed, we will cover the return shipping cost, otherwise, we do not pay for the shipping charge.
And we have send the return procedure to your email, please check your eamil.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I applied for a refund on may 13 while it was processing and I haventt gotten a refund not very happy I want my one back
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️