business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,611
value
1,505
shipping
1,596
returns
1,198
quality
1,430
This company responds to reviews on average within 8 days
GB
1 review
4 helpful votes
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Awful
February 19, 2021

The clothes look nothing like the pictures. Which is a shame as the designs are just what I like... badly made. Terrible material

Date of experience: February 19, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

California
1 review
0 helpful votes
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I love love love this shop! Such cute clothing for super cheap! I've bought so many different clothing items and swimsuits from them.

Date of experience: August 16, 2019
South Carolina
1 review
0 helpful votes
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I ordered clothes by SHEIN and never received. Complain and they never resend the order. Do not buy.

Date of experience: January 7, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Colorado
1 review
0 helpful votes
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Shein
July 17, 2019

Amazing store! At such a great price you can get anything you would like. From chic clothing to chill stay at home clothing!

Date of experience: July 13, 2019
Florida
1 review
0 helpful votes
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There are many items on this website. I often receive the pop-up window from it.But I don't think the products are very well.

Date of experience: May 9, 2023
molly m. Shein Rep
over a year old

Hello,For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Bahrain
1 review
4 helpful votes
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Low quality products
August 25, 2021

The products on display are not the products you get. Very cheap quality and small size. No customer care to talk to directly.

Date of experience: August 25, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Oregon
2 reviews
5 helpful votes
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Yay, I just got my package yesterday, which was 3 days before the expected delivery date. It shocked me because after placing orders, I have read a lot of reviews that this site usually ships pretty late. I felt a little worried and annoyed. However, surprisingly, I got mine much sooner than I expected, which is good. :)) And here it comes, my cutest dress I have ever had. It's white with florals print, short leave. I love the design, so elegant and cute as the same time. I usually concern about sizes when I buy clothes online, but this dress comes with the exact size, which give me no reasons to return. I LOVE IT. The price was on sale, only $19 something... With the same amount of money, I couldn't find the same kind of great design and comfortable material in any stores to be honest, not even Forever21 or so... Winter is coming, I also looked for something warm to wear, like a hoodie or sweater, but I didn't find anything that I like at any stores. So, I also looked on Sheinside, and yup... I found one... I was white long sleeve sweatshirt with hood and side pocket. The thing that actually caught my eyes was the unique and cool looking design. You know, normal sweatshirt are kind of boring, nothing impressive. However, the one I got has a few gold button down from the neck with zipper underneath. The button line doesn't go straight down, but it goes a little sidelong to the right. It doesn't go all the way through but it goes half way through. Anyway, I don't know if you can imagine it or not, but go on the website and check it out :) The cotton material is warm. With that $23, I think I'm ready for winter ;) And, it's white too, so it's easy to mix with other pieces. I think I will find Christmas presents for my sisters and nieces here too. People, especial girls, go check this site out. Some people my have bad experience about it, I'm sorry to here that, but I truly had good experience, so I just thought I should share. IT IS REAL and AMAZING :)

Date of experience: November 13, 2014
Arizona
2 reviews
12 helpful votes
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Stay away from this site
October 28, 2014

Stay away from this site. I made an order last week that was over $50 and everything was fine until the next day I get a payment failed email. This was really strange to see because my money is perfectly good and I used the same credit card to buy clothes from other websites earlier that same day. So, I contact sheinside and in broken English a woman tells me not to worry and that the bank is just checking the money. I spoke with another person from sheinside and they told me that the bank has probably rejected the money. Sure enough, after a couple days I see on my bank activity that the transaction was canceled. I'm still not sure why this happened, what is wrong with my money? Nothing. So this shouldn't have happened in the first place. I contact sheinside AGAIN and I was then told to use Paypal instead. Since I really wanted these clothes I went ahead and made a new order but this time paid with my Paypal account and chose only one shirt instead of $50 worth of clothes like before. The money went through and I was waiting to hear about the status of my order. Then, a day or two later I get an email from sheinside saying that the shirt I really wanted is sold out. Then why didn't they write that it was sold out in the first place so that I would've been able to avoid this disaster? Instead, I was told AFTER I paid. Coincidence? I replied back to them stating I want a refund immediately and I have yet to hear back. I want my money back now! I don't want to wait on these slow people! It seriously takes them a long time to respond to any email you send them. I hope to get my money back soon, what a complete waste of my time. Trying to get clothes from sheinside has been a nightmare and I suggest that everyone avoids this website like the plague. What a shame. Plus, their coupon codes don't even work so I was unable to save money on my first purchase like they claimed.

Date of experience: October 25, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

California
1 review
0 helpful votes
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Scam
October 20, 2023

Waited 31 days for my pkg. On day 31 I was told it was delivered. It was not. I will never use them again. No way to talk to a real person.

Date of experience: October 20, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Germany
1 review
0 helpful votes
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I love my clothes
February 21, 2018

Its my 3. Time that i order clothes from shein. I love them. The delivery was very fast and the clothes have a very good quality.

Date of experience: February 21, 2018
Spain
1 review
0 helpful votes
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Escellent website
August 25, 2017

The quality of the clothes is excellent and the sizes fit perfectly because they are real.
Without a doubt it is one of my reference websites

Date of experience: August 24, 2017
Ohio
1 review
1 helpful vote
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Poor return policy
December 29, 2022

Very poor return policy especially during the holidays. Only 35 days and if u miss the deadline u get nothing. No return No exchange. Be aware!

Date of experience: December 29, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!

Seychelles
1 review
9 helpful votes
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They charged me three times for single order and had to fight them for almost three months to get a refund. Plus the order never came!

Date of experience: March 7, 2019
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

GB
2 reviews
2 helpful votes
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Theft
October 11, 2017

I ordered clothes not suitable so I sent them back cannot get back online to get refund keeps saying wrong email address don't go near them

Date of experience: October 8, 2017
molly m. Shein Rep
over a year old

Hi Donna,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, the email address you used to register on our website is donmXXXX@gmail.com, if you forget the password, please click the button Forgot Your Password.
If you still could not log in, please contact us, we could initialize your account and help you to log in.
We have received your returned package, and processed the refund to your SheIn Wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.

Waiting for your reply!

Sincerely,
SHEIN Customer Service

New York
1 review
1 helpful vote
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Great site to buy stylish women's clothes. The selection is vast and the shopping experience online is easy and simple to use. I will be back

Date of experience: February 12, 2015
GB
1 review
12 helpful votes
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Very bad experience. Return the goods far too small the large size is. Poor quality material since 3 months refund never came for the goods return.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2018
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
1 review
0 helpful votes
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Amazing
September 11, 2019

Love all their clothes. Went to the pop up store today and was beyond impressed. Bought a bunch of clothes today and they all fit perfectly!

Date of experience: September 6, 2019
Oklahoma
1 review
0 helpful votes
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Polite and Super Cute!
October 21, 2019

Loved the pop up wish it could stay :) I walked in and located everything super quick. Everyone was so nice and the clothing was super cute!

Date of experience: October 18, 2019
India
1 review
1 helpful vote
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Worst
July 8, 2017

Very low quality goods bad return policy bad fit
Not at all satisfied I want my money back and want to return my parcel worth 2808

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 6, 2017
molly m. Shein Rep
over a year old

Hi Prachi,

Thank you for ordering from our website, we are so sorry for letting you down.

If the items came with any quality issue, please send us some photos, after we confirmed, we will cover the return shipping cost, otherwise, we do not pay for the shipping charge.
And we have send the return procedure to your email, please check your eamil.
After we received your returned package, we will refund you as soon as possible.

If you have any other concern, do not hesitate to contact us.

Kentucky
1 review
0 helpful votes
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Refund
May 17, 2020

I applied for a refund on may 13 while it was processing and I haventt gotten a refund not very happy I want my one back

Date of experience: May 17, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️