Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,923 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.
I ordered my clothes almost a month ago and still have yet to get it. They sent me one out of six items that I ordered and they sent apologies for warehouse upgrade and shipping company issues giving 500 shein points which is literally useless to say the least. I can no longer pick up my items as I ordered to my college apartment and I came back home. I talked with customer service and the lady was not helpful at all. All I wanted was a full refund, but they made me contact fedex and told me there was nothing they could do and then the lady i talked just left the chat mid conversation. They tried to make it up by giving me 200 she in points that redeemable in 3 months. So ridiculous. Terrible customer service and quite frankly not helpful at all.
I HAVE STILL NOT RECEIVED MY CLOTHES OR A REFUND. As mentioned before I ordered to my school so currently my apartment landlord has it there. They said they would send it back, but the people at shein are telling me to print a return label attach it to the package and send it back. HOW AM I SUPPOSED TO SEND IT BACK WHEN I DONT HAVE IT?! They keep telling me to ask my landlord or friend to pick it up or send it back. WHY should I have to get other people involved when it was a mistake on this companies fault. ALL I WANT IS A REFUND, which clearly is to hard for them.
Placed my order on april14. My order number is YBX*******. Still Haven't received items.
Beware when ordering from these people.
Haven't received items no emai
Dear Rhonda,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, except the item(tee160723302), other items are ready.
How about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.
Looking forward to your reply!
I am so in love with everything from SHEIN! You should check this site, because everything is good quality, and beautiful design.
Annoyed with SHEIN because they can't ever update on when my package is gonna deliver. Last update was from 4 days ago
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The products are all very good, come in pictures! The quality / price ratio is sensational, highly recommended
I cant translate the prices and product detail from arabic to english... asif only arabic are buying.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I recommend using this app for great affordable clothing, and more! Satisfied with everything I have purchased.
I loved my dress so much! It came quickly, looked better than the picture and fit perfectly! I love my Chiffon Geometric Print Maxi!
I want my money back for a shirt I never received! I have spread the word not to ever order from Shein! Crooked Company!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
My experience was excellent. The items were perfect. The size of cloths is adequate and sending time is about 2 weeks. Very nice shop!
I won a giveaway and they gave me the prize without any problem. It's a great and nice store. I'll continue being their customer.
Have bought many items from this shop and I can say that's so secure, their customer service is so good, my purchases have gone well and the items are so nice. Now I have won a giveaway and they contacted me and I've already recived it. I have only good experiences.
I got several clothing items. Worst fabric quality i have ever seen. I cant wear any of the clothes because they are falling apart
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
After writing this review shein contacted me and gave me a full refund plus 1000 points to spend on there website. Well done shein.
Made me pay for delivery and returns. Spent £12.18got £3.69 refund. Never again shein. This is my second bad experience of this company.
I didn't receive my order. I ordered it 20 days ago. I text them, but no one responds. You have to answer the messages.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I purchased two pair satin PJs and omg they are so very comfortable. I will order more. Shipping time was good, product was perfect.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Sizing and quality is horrible. Also return policy is terrible. If ordering swimsuits you must have small boobs and jewelry fades in two weeks.
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
Yo he tenido una muy grata experiencia de compra en Shein, ya que todo lo que he comprado en esa tienda en linea me ha encantado, siempre llega lo que esperaba, la calidad de la ropa es excelente y son muy amables, es una pagina muy confiable que sin duda recomiendo muchísimo!
I have had a very pleasant shopping experience in Shein, since everything I have bought in that online store has enchanted me, always comes what I expected, the quality of the clothes is excellent and they are very kind, it is a very reliable that I definitely recommend a lot!
Nice company and their activities really fantastic, love this company and there stuff, first time I ordered from this site, I am so happy to this service, Thanks for all, give good service, Thanks.
I order to coat a red and brown one. The colors are not the colors showed. They're way off. First time being disappointed with my order
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Megan,
Thank you for ordering from our website, we are so sorry for the delay of your order.
We checked your order, the tracking number is 926129098053670256XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 19.
Is there any way you could contact a friend to pick it up for you?
If not, you could reject to receive this package, after it returned, we will process the refund to you.
Waiting for your reply!