Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,923 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.
Not able to reach Shein. A big company should have at least a line available to contact concerning orders. About to order again but never mind.
I had a really bad experience with this site.
Really bad quality, impossible to get your money refunded, no customer service or phone number to call.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Ordered 7 items that never arrived! Shein makes it very difficult to contact them, terrible customer service! They got my $ and I got bupkus
Hello, I would love to help resolve this issue with you. Optionally you can also provide your last name, email address, or telephone number used to place your order at SHEIN. I hope to hear from you soon.
Also, you can send us a message on Sitejabber or send us an email at dispute@shein.com with SITEJABBER on the title. Thank you and have a wonderful day!
If you're looking for an efficient, reliable, and ACCURATE online clothing retailer then SheInside is by far your best bet. We all know the excitement that stirs when waiting for that new top or that new pair of shoes, but sadly we also know the cruel disappointment when opening an order just to find that it's not quite what we thought it was...
You will not meet that disappointment when you purchase from SheInside. The website alone offers an amazing collection, clear photos of their products, and even accurate and extremely detailed descriptions of each product. Their prices are fantastic, and I have yet to browse their growing collection without seeing huge sales across the board. The icing on the cake? FREE SHIPPING
I recently purchased a pair of boots from SheInsider and was very satisfied each step of the way. It was difficult to make a decision with so many options. Every pair of shoes in their line offers such a great description right down to the type of material inside, outside, on the sole, style, and season. Also, each product has individual reviews from customers who have previously purchased the item(s).
Ordering from this site is pretty fun - you get 20% off your 1st order, 50% off if you refer friends, and even a points system to earn future discounts by uploading photos or sharing your purchase on Facebook (which we all do anyway, admit it). The process is simple and reliable - everything you'd hope for in a checkout. Free shipping is standard at a minimum of 5 days and my boots came in 7 days despite the holiday season!
This company/site has allowed me to feel excited for the delivery of my package 100% of the time - hands down the best site you could choose. You won't be disappointed.
Puchased 3 items and 1 fit. Now I need to send it back to the USA at my expense from Australian. Cant imagine how much that will costs me?/
Dear Sonia,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Normally we do not pay for the return shipping charge, except the quality issue, please kindly understand.
Looking forward to your reply!
Great clothes and nice staff, good yo shop cheap and cool things, i met them in ny! During a trip y me pareció muy buen local.
I didn't receive 5 of my packages and l need my refund for those packages as soon as possible or else l will sue them for all these delays,lm disappointed,l sent in tickets but their system is just way to slow for me...l need refund for the following packages as soon as possible...l didn't see them:
GSHN8D57B0002K0
GSHN8K*******MYST
GSHN8Q57S00MF79
GSHN8157R000JE0
GSHN8057A00NEUW...Shein refund my money for those packages without any delays,it's against the law to do that...l heard a couple people saying they don't refund people's money back but they better refund my money within the next 24 hours because l have receipts and proof and l will sue them
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
They offered Free returns on first order, but if you have several items in order you are returning you have to pay $7.99 EACH! What a total scam!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Payment method wasn´t working and I tried using online help but they disconnected me after they didn´t know how to solve the problem
Hi Thomas,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, our customer service has already sent you a new link to finish the payment, have you received it?
If you still could not pay for your order, please let us know, we will certainly help you to solve the problem.
Sincerely,
SHEIN Customer Service
Clothes are really low quality, don't let the price blind you
Bad customer service.
Takes a long time until you receive patcel
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I placed order October 4. Money withdrawn from my bank the 5th. Tracking indicates order has not been sent. Is your company legite?
Hi Cyndi,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
Now your package is ready and will be shipped out today, the tracking number is 940551020088XXXXXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.
And the standard shipping normally takes 6-8 business days, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
ABSOLUTELY AVOID!
I had to convince myself a week after I was supposed to have received my order that this website is not a scam. I ordered over $100 worth of (very cute and well priced) clothes and was promised free express shipping, meaning I would receive my order in under 10 business days. Not only did my order take eleven days to be processed before it was shipped (I ordered my clothes on September 30th) But when I logged onto the web side on October 10th to see what the #$% was going on, it turns out that my order had been processed and I had to "urge shipping" by pressing a button on the side of the page. I did not receive ANY kind of email notification that this was necessary, so as far as I know, the order might have been pressed and just sitting there for three or four days. My package was shipped on the 11th and I have still yet to receive it. I used the live chat to see if I could get some sort of explantation and the associate was not only unhelpful, he was completely condescending and just advised me to wait like "everyone else." (screen shots attached.) I cannot believe the state of their customer service and the false promises they lure you in with. AVOID AT ALL COSTS. Save yourself the headache and shop elsewhere.
![Christian: shipped on 11th
[03:35:54] Aliza: I ordered on the 30th...
[03:36:04] Aliza: I had to urge shipping
[03:36:23] Aliza: no one sent me any kind of notification about my order having been processed
[03:37:49] Aliza: I checked the tracking](https://www.sitejabber.com/img/urls/1406069/thumbnail_14839_large.1476229045.jpg)
Hello,
Please forgive the delay. We are sure there will be no similar mistakes in the future.
Over the last few weeks，we have had some problems with the supply of these items.
We apologize for the delay. We have contacted our suppliers and they have promised
That they will meet all our future orders promptly. We will monitor this very carefully
As we wish to give our customers the best service possible.
Your tracking number is 2720805032, the tracking history shows that your items has been
Delivered and signed for by: HERN.
Have you received your items?
If you have any other problem, please feel free to contact us with this email:
dispute@sheinside.com
Have a great day
Anti semitic company! Cant believe when i saw pictures of this horrible necklace with a swasticka! Unacceptable! Will never shop with you again!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I order a jump suit and it was delivered to the wrong address. The picture that was taken was not my apartment. Please don't try to contact customer service the PHONE NUMBER doesn't work. How can a company go around scaming people. I am telling EVERYBODY Please read the reviews before you place AN order. I am so mad right know people work to hard for their money for the sorry company to just take it like that.Please please please don't order anything from this company it's not worth it you come out better ordering from temu. SCAM SCAM SCAM SCAM CAN'T SAY IT NO OTHER WAY. I AM REALLY SO MAD RIGHT NOW IHOPE YOUR COMPANY GO OUT OF BUSINESS. YALL SHOULD BE ASHAME FOR THE WAY YALL SCAM PEOPLE. If could give this company zero stars I would.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have ordered mnth starting. Still there's no update. Haven't received the order.
I dont think so Customer service/support team would work
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Superunhappy with this company. I still need my money back. While I paid in euro's they return me the dollar currency.
Dear Cil,
Our team has emailed you from Dispute@Shein.Com regarding both order refunds that have been processed, this will include 2 screenshots for your records. We have refunded you back to the original form of payment in EUR for both orders. Kindly respond at your earliest convenience. Thank you and have a wonderful day!
Love shein but order take to long to deliver to aus and items unavailable after payment. I prefer this pop up.
I place an order never got it and not do a refund. Was told it was with other company call would.com
Hey,
I apologize for this situation, but this is not the SHEIN website. Unfortunately, you have found a fake website representing SHEIN.
If you made any payments, we suggest you report the fraudulent activity directly to your card bank and ask for help in initiating a chargeback as quickly as possible. This is the fastest and safest way to get your money back.
I do love their products, the clothes sometimes have a really original design but the quality is what dissapoints me everytime.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Awful service aftersales don't want to know clothes are hit and miss from see through to falling apart. You pay for what you get! And I've noticed they're creeping their prices up! Never use them again
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!