Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for good prices. Yes some are super cheap but I always thought what the harm I could return them. Well the harm is the lie about receiving all of your return and will only claim to receive part of it even though it all has the same tracking number. They claim they didn't receive back the most expensive item that it was still in transit but it literally had the same tracking number as the items they admitted to receiving and processed the return for, all of course for the cheap items but the one expensive item I had they still keep trying to say is still in transit even though they again they already admitted to receiving and processing the rest of the return in the same package. They also in one message would tell me they would process the return then in the very next say no we won't it hasn't been received, even after I could prove they received it. So if you do buy from them be willing to not bother with returns and just loosing money if clothes don't fit...

I ordered several items and used a $3 off coupon. I understand that they divide that amount among all your items so that if you return something, you get slightly less back than the individual item price so that you don't make money if you return everything. HOWEVER, 3 days after my payment/order I received an email notifying me that they had accidentally sold me an item that was sold out. When I got my refund, it was less than the item price due to this policy. I wrote a ticket to customer service stating that this was not fair, since I did not actually "return" anything - I never even received the item because they sold me an item they did not have. They should have refunded me the full amount of the item and then re-distributed the $3 off among the remaining items. I was faced with unprofessional responses and attitude from the representative, Kelly, who said "So you mean if you return the entire order back, we must issue the full refund plus the coupon code and points?". This was never what I said, and I re-emphasized that i did not "return" anything. Bottom line, poor policies and customer service if you are penalizing the customer for something that was your fault. I will be returning all my items when they eventually get here, never buying from here again, and letting all my friends know not to buy from here either.

Wrong Item was received from Shein and I could not find a number to call to dispute the issue. Below is the item received, and proof of purchased shows different item.

Here's a lengthy review:
Many people have most likely heard of Shein before as it is a brand that sells cute clothing at a low price. However, the downside to this low price is that some of the items are not good quality. The other thing is, this brand is known for being bad at their shipping their products out and customer service which kinda leads to people believing they're a scam. Obviously this brand is not completely a scam because customers have shown their hauls on both youtube and tiktok and other places.

Speaking of tiktok, sometime last year there was a scandal going on about how shein was selling customer information (such as addresses) to others on tiktok but I believe it eventually turned out to be people hacking into the system.

From my personal experience, I bought 9 items (these black boots, tops, and some accessories). I got my boots in about a week after placing the order which is fair. However, the other 8 items that I ordered said it was still shipping after a whole month of placing my order and not just that, I waited until it hit about two months until I requested a refund which I did get later.

Not just from the scandal but also my own experience with purchasing, I will not be buying from Shein again and I have already deleted my account just for further precaution and also because I know I won't need or want anything from their website as well.

Final rating: will be giving two stars only because of my boots order (good quality for the price and shipped fairly quick)

THIS IS THE WORST ONLINE SHOPPING COMPANY I HAVE EVER. EVER. EVER ORDERED FROM! I HAVE BEEN ASKING FOR A REFUND SINCE 1/2016 FOR ITEMS THAT I SIMPLY DID NOT LIKE. I SENT THE ITEMS BACK WITHIN 5 DAYS OF RECEIVING AND NOW IT IS MARCH! SUBMITTING A TICKET REGARDING MY REFUND YOU WOULD THINK WOULD BE SIMPLE ENOUGH. I HAVE EXCHANGED ABOUT 10 "TICKETS" WITH THE MYSTERIOUS CUSTOMER SERVICE AT SHEIN AND STILL HAVE NOT GOTTEN MY REFUND! I WAS TOLD "THE CHINESE NEW YEAR HELD UP THE REFUND PROCESS," CHINESE NEW YEAR WAS FEBRUARY 8TH... DIDN'T KNOW THE CELEBRATIONS LASTED AN ENTIRE MONTH. MUST BE SOME PARTY. THEN I WAS ASKED, ON MY LAST TICKET, "PLEASE LET US KNOW WHY YOU ARE RETURNING THE ITEMS AND WE WILL SEND THE REFUND TO YOU." BECAUSE I AM THE CUSTOMER, THAT IS WHY. IF YOU HAVE GOTTEN YOUR PRODUCTS BACK, GIVE ME MY MONEY BACK. THERE IS NOTHING ELSE TO IT. IT IS A JOKE OF A COMPANY AND THEY ARE CROOKS.

I have ordered a lot many products from shein. But with there footwear collection size is an issue.
I am EUR40 (which many girls are), but they dont have many collections in this size.
I ordered EUR39 in a hope that it is gonna fit but it is not. I had to return. If there would have been size 40 i would have ordered it.
There are many reviews on that product stating that size wasn't there and many of the girls must not have even purchased due to size NA.
I really want shein to stock one of the best product in size EUR40. Many of the girls out there want that. Product no is ******* and sku is shoes*******
Shein its a request to look at this review and release size 40 for the products.
Please shein.
I will give 5 stars as soon as it considers it customers request

Posting a public review of SHEIN CURVE because of some customer service I am not pleased with.
I ordered a special dress for Eric's holiday party some time ago and was sent the wrong item completely. Instead of a pair of earrings and a dress, I got a pink ceramic thermos. The process was difficult to resend the thermos back, but I succeeded and was able to at least receive the earrings instead.

When it came to the dress, the color I ordered was sold out, so they exchanged it for a different color and resent it. I never received the dress I had ordered in the first place. They "exchanged it" in the system so that I could get a different color. This "exchange" now prevents me from getting a dress that actually fits, as their size recommendations and what the company told me to get does not fit me. I am now stuck with a dress I cannot wear and won't receive a refund either.

Absolutely not pleased with the company especially since a) the color I wanted was sold out after receiving the pink thermos, so they used my "only exchange opportunity" to send me a different color dress that doesn't fit and b) sent me the wrong item in the first place, and it was a headache to process the item back.
Not sure that I will shop with this company again, sadly, which is one of very few companies I can actually buy clothing that truly fits me and that I feel great in.

Buyers beware. Be sure that you truly want to order from SHEIN, as their customer service is not what everyone says it is.

Ordered 4 shirts and when they came, they were too small and have been unable to return as return site don't work and will not give me a shipping label. Never again!

My daughter bought a bunch of clothes and jewelry from them. The Jewelry is trash the watch is not working and you can't send it back. I am still missing a package I called UPS they said, the package was lost meanwhile, I have no way to contact SHEIN I filed a claim now, and they telling me to contact SHEIN. SHEIN doesn't have a phone or email or anything. DON'T WASTE YOUR MONEY WITH THIS COMPANY!

It took over a month to receive my order, despite the fact that the website claims to ship in 24 hours. Cloths are also not the dimensions posted on website. Complete lairs.

I ordered men shoes I got a woman cheep slippers, you can't get to them, the have no phone and they give you run around to get to them by any other men, I lost my $50 but they lost my business forever who is the STUPID