By far the WORST customer service I have ever come across. I ordered my merchandise April 10 and now it's May 8 and my purchase is still "processing." I have been back and forth with a customer service representative by the name of KELLY who keeps lying profusely. One day she tells me 3-5 business days, the next it's 1-2, then back to 3-5. They keep repeating this nonsense about "warehouse" issues. I've waited a month, and yet my items STILL haven't shipped. I have spent hours with customer service trying to get my goods. I am appalled at the customer service, the lying, and the complete scam that is this company. NEVER SHOP WITH THIS COMPANY. They wasted my time, energy, and money! AND I STILL DON'T HAVE MY PACKAGE!

I usually never buy clothes online because of my size ( I'm plus size) as I worry that it wont fit. But I had no choice in the matter because the dress I had originally brought, was too big and the store didn't have a smaller size. I browsed online and came across Sheinside. I saw a few dresses that I liked and went ahead and brought them straight away. I was so worried that it wouldn't come in time for my evening out but thankfully it did!
When the item arrived, It was packed very well and the dresses looked stunning! Very impressed. I don't understand what other reviewers are saying about the quality being cheap because I found the material to be of high quality and durable. The dress I ended up wearing was the Apricot Short Sleeve Hollow Floral Crochet Pleated Dress. It fit like a dream and I had lots of compliments that night. Sheinside has lots of styles to choose from, hence the reason me buying 3 dresses. This will definitely be the site I use for purchasing evening wear. Great products and easy to navigate site.

I loved their products and bought a lot
But lately their customer service is terrible
There is no one to talk to
The chat does not work, there is no phone number
Think before you buy
In the meantime, I will not continue to buy from them

This company doesn't even deserve 1 star. When I purchased some clothes on Sept 15,2021, it says I am qualified for a free express shipping if I'll order over $129. And so I did order lots so I can have my order sooner and use it for my sons baptism. I tracked it and I can see it is still in China and I got an email saying I'll have to pay $40.14! What the heck? That's what they mean FREE EXPRESS SHIPPING?! I was trying to get a hold of the customer service but all they give you is the robotics answer which doesn't help at all. I also purchased clothes before and took sooo long to arrive and what's worse was it came defective! Not just one but few of them. Upon reading about bad reviews for refund and returning the products to them, I will just pay the $40.14 they're asking for then delete my account and of course delete their app from my phone. I don't have time to waste going through any hassle collecting my money back and or returning their defective products. What a waste of money and time. Not a good business strategy scamming customers. I hope new customers will read all the bad reviews here and will believe it. We must not support liar and businesses that would just scam customers.

I have to agree with all these comments. The online customer service particularly the agent call Noe is rude one of the comments they came back with was 'calm down & what do you know!' Shein split my order it was suppose to be express shipping and they sent it by post and in the UAE post is not delivered to an address only PO Box and they didn't ask for a PO Box number as the order was FREE EXPRESS SHIPPING. I made one order paid once now they have split the order and apparently it is my fault!

I ordered a good amount of clothes to gift to my nephew for Christmas since I saw they had good pricing. I paid expedited shipping which is around $13 so that I could get it here as soon as possible. They took alittle bit longer than expected to process my order but I figured I ordered with enough time that it wouldn't be a problem. Well, after they finally shipped, it seems my parcel got lost in transit. I kept reaching out to FedEx as Shein told me once they ship it's no longer their problem. Finally after a week of no movement or help from FedEx, I reached back out to SHEIN to see if I could at least be refunded so I could possibly reorder my items or buy another gift for my nephew. They asked me to give them another 7 business days to investigate what happened before I contact them again. At this point, I'm out of money, time and gifts. I tried to be patient and gave them the time they requested to look into what happened. The 7 business days have come and gone so I requested that they refund me my full amount. They told me I would not be refunded shipping which was $13 because it's not something they do. Instead they tried to give me a coupon code for free shipping which mind you, you get free shipping if you order more than $49 anyways. They are complete scammers that don't care about their customers. Do yourself the favors and shop elsewhere as they will do nothing to help you out when things go wrong.

Nobody/nothing says about custom duties in the app or anywhere else. It says shipping free over 65$ so i ordered stuff worth over 300$ just to get a free shipping but guess what we chose standard shipping but somehow they automatically changed it to express shipping, little did we know we had to pay 85$ in custom duties because THEY CHANGED THE SHIPPING TO EXPRESS ONE (came thru DHL), and now nobody is getting back to me, theres no phone number to reach them, texted them on instagram snapchat twitter but nobody is giving me a solution, this wasnt my first time ordering internationally and i never had to deal with something sooooo inconvenient like this! SHEIN SUCKS!

Atrocious.

Ordered almoat a month ago now and have been chasing my order consistently. Every time I ask for an update I'm met with a copy-and-paste response with zero information and no care. It was obvious my parcel had been lost by them as it never arrived at the post Office Depot, however they insisted that I had to continue waiting to see if it shows up.

I have been asking for my order to be resent with express delivery to make up for the month of waiting. Finally they have responded and are trying to send it out. First I get a message to say there's an item out of stock so I have to send back another item to replace it with - this takes 24 hours to get a response. Then another message to say something else is no longer available - and more time wasted. If they'd have sent them all out when I initially requested we wouldn't have had a problem.

Over a month later and I'm still unsure if I'll receive any of it.

The entire service from start to finish has been stressful and I regret placing the order in the first place. It's not the first issue I've had with them and I should have known better.

The customer service is AWFUL - they do not care about customers.

I bought Christmas gifts in November due to the long shipping times (10-14 days) and then not knowing what USPS will be like. I needed to return items due to getting multiples and things not fitting after Christmas. I tried to return some items and because they have a STRICT 35 day return policy I am stuck with MULTIPLE items now. Not to mention the 35 days starts from the day you order them, not from the time they are delivered. That's almost half of the 35 days just waiting for them to be delivered, so really you only get 10-16 days to return them.

My first order of four garments was ok, three items fitted fine, have washed well and still look good. I have to say that I was put off my the returns system so decided to keep the fourth garment, seemed easier than returning it. And I was right! My second order of four tops had to be returned, ordered large but none of them fitted and I'm not huge!. Returning is a nightmare. You have to open tickets and photograph the items and parcel as proof of postage, why? The free return label emailed to me wasn't recognised by the post office so I had to pay £5.80 to send back to Belgium. To add insult, today I have been credited back to my PayPal account, but not the full amount. There is no explanation of why I've been deducted over £1 to return goods. So, I am almost £8 out of pocket for the experience. I will never be shopping here again. I can order from Zara whose goods come from Spain and return free using the label supplied with the delivery note. I am not therefore paying to shop there.

Sheins Return policy says first return on an order is free additional returns from that same order you pay 7.99. I returned 3 packages and 2 came back to me because the packages came apart. Tried to get them to send me the 7.99 label and was told I couldn't get it becuz it was already in the system to be returned with that first free label. I kept telling them the items came back to me and it wasn't my fault they kept telling me I had to pay for return shipping. The policy does not say that! Policy is misleading! I am very disappointed and unhappy!

Write your review to help others learnI bought a couple items from this site for my wife, 2 different dresses, and both times the items were shipped to us very quickly. The dresses were both really nice, and extremely high quality, so she was really happy. This site worked out really well for me, as I was able to get the items extremely fast for her birthday. Also, the customer service was amazing! They were able to help with some choices, and when I had questions they were really nice about answering everything. Overall they were really helpful for me. The prices were great, much cheaper than comparable things at other stores like Lord and Taylor or Nordstrom, or even the other local stores around me. I also bought some jewelry from this site, which was delivered really fast, and my wife loved it. She's been wearing it for quite a while now, and it has been really durable and still looks great. Overall, I love this website (saved me so many times when I'm trying to find presents), and so does my wife. Thanks SheInside! About this online business

My partner has been ordering from SHEIN and we're talking about almost $5,000 orders for his business, and twice now they have put him into investigation, putting his business at major loss, we have provided all the bank details of payments including his actual bank card photo and they have just cancelled all of his orders. They kept on asking for proof which we have provided multiple times and they are still not accepting it like what other f#cking proof do they bloody need?! Now that the orders are cancelled god knows when or will we ever receive our money back! We are now contacting lawyers and customs people to try and let them know what SHEIN has been doing to people and maybe put a stop on they operations. We will be filming videos on our Youtube channel so that more people will be aware of their doings. And NO, DON'T TRY TO SEND ME AUTOMATED REPLY SAYING CONTACT AGENT because we DID a hundredth times!