business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
California
1 review
1 helpful vote
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When I was looking for a place to purchase some casual clothes, one of my colleagues recommended this website called She Inside. It is one of the best online shopping websites that I have ever visited. Why I say that is because the website was filled with many different clothes that belong into various categories. I spent around 4 hours wondering what to select out of them. They have categories all the available clothes for the convenience of customers. Therefore, I didn't have to go through much trouble when looking for the clothes I wanted. Moreover, the website is equipped with a user friendly design and I got the opportunity to enjoy a hassle free shopping experience.
All the available products of She Inside are marked at an affordable price. I had second thoughts on my mind about their quality as I couldn't figure out how they sell dresses for such a price. But when the parcel came to my doorstep, I was totally impressed. All the clothes I ordered came in a timely manner and they were made out of the best quality material. They even offer amazing discounts on most of the products. The free shipping option also assisted me to save few additional bucks.
I am highly impressed with the experience that I had with She Inside. If you are looking for a place to purchase women's clothes online, it is the perfect place available out there on the Internet!

Date of experience: October 29, 2014
New Jersey
1 review
1 helpful vote
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I ordered apparel for Halloween (on 10/18), paid Express Shipping fees to receive apparel by 10/27-10/29. I was told several days AFTER my order was processed (meaning I could no longer cancel the order) that due to a delay in logistics my order my be delivered at a later time. So I was forced to find an alternative. SHEIN BUYER BEWARE! Be sure to give yourself at least 2 weeks for delivery and that's with express shipping. When I contacted Customer Service (that in itself is impossible to do because they make it so difficult to speak with anyone) I was told by CS rep they could NOT credit my express shipping fee even though the apparel arrived 15 days after my order date. P. s the apparel arrived today, it is sooooo cheap and SMELLS like chemicals, I'd be afraid to wear, this is not a healthy smell.

Date of experience: November 1, 2021
molly m. Shein Rep
over a year old

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
0 helpful votes
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Delivered on time but so disappointed with the products I ordered. Not same as the pictures on their website. Cheap materials and defective

Date of experience: June 23, 2024
molly m. Shein Rep
9 months ago

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Argentina
1 review
1 helpful vote
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I could say that in general, my experience with this site was pretty good. I bought a dress at a great price not long ago, and it was sent to me by regular mail. I must confess I was worried at the beginning, but it finally came at the right time without delay, and then I was very happy with my succesful purchase. The dress turned out to be of very high quality, customer service was really helpful during the buying process, and the company policies were very easy to understand. All my questions were answered promptly and courteously online, it was truly a pleasure to talk to them. Besides, I was fascinated by the diversity of dresses, by far my favorite outfit, as I found them both festive and casual and in a wide range of colors. Browsing deeply, I discovered that Sheinside offers all the latest fashionable clothes you can find, plenty of variety of accessories, valuable discounts and volume rebates, especially on shipments. It also presents an interesting presale in which you can take up to 50% discount on a lot of items. So it's worth to take a time to investigate, because you'll never know what you can find. I will definitely keep on buying online there to seize all of its deals. Compared to other clothing sites, one must recognize that the price-quality ratio is one of the most convenient, and the accepted payment methods are many and very popular, whether you have a credit card like if you bargain with money online. I strongly recommend Sheinside, with unsurpassable saving opportunities and a large window to choose.

Date of experience: December 10, 2014
California
1 review
3 helpful votes
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SERIOUSLY
August 18, 2017

I decided to give Shein another chance after my first experience. I received my order the first time in a little over two weeks after bugging them. The tops were nice however the tanks run small and the bottoms run small as well. The t-shirts are really nice quality but do shrink when washed so be careful, and their halter tops are delicate so they can tear if not taken care of properly. I recently placed an order nine days ago and my order has yet TO EVEN SHIP. I asked about this three days ago due to them claiming to ship in 1-7 days which is a little long for some little shirts. The problem still has not been addressed and my clothes like I said have not even been shipped I am a little annoyed and recommend that shein either change their guarantee or fix this problem of sending items whenever they feel like it. This will be the last time I spend my money with this site no matter how cheap everything is. I would recommend this site to people who don't mind waiting up to two months for their stuff, yes some people get lucky and get their stuff on time but many do not. I would have given 3 stars but the attractiveness of their items aren't as great as they used to be now so i'll give them a two for responding to reviews quicker than they ship their product, having reasonable prices and some good quality items.

Date of experience: August 16, 2017
molly m. Shein Rep
over a year old

Hi Casheyana,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally it takes us 3-7 business days to process the order, and another 6-8 business days for standard shipping, please kindly understand.
Now we have marked your order as priority dispatch and we will ship out your package as soon as possible.
All of the items are ready except the item (tee170615301), we could ship the ready items to you first. What do you think? Please let us know.

Waiting for your reply!

SHEIN Customer Service

Texas
1 review
0 helpful votes
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Bad company
February 28, 2024

I ordered set of pots first week of January and today is February 28 and I haven't received yet.No way to contact them at all,worst company I had ever deal with.Don't buy anything from them 😡

Date of experience: February 28, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

France
1 review
0 helpful votes
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I placed an order and I have never received any confirmation email about my order. The status of my order just says "processing" with no more specific details. When I opened the ticket to customer service (no telephone number or email), they said it will take 8 days to process (without counting delivery time). This is never explained on the website. Also, customer service just said that one of the item might be out of stock after already credited the whole amount of my order. Usually other good shopping sites, when the ordered item is out of stock, they would send an email to notify this. But sheinside never informed me by email. If I never open the ticket about my order status I would never know! Additonally, the item ID that she mentioned doesn't match any of the item I order. Its really a mess. I don't know how they manage their stuff. This is really negative point for online shopping website. Please look at good example of asos.com or other good website. There r still so many things to improve or else u will really loose customers.

Date of experience: July 9, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would. We will learn from other peers and improve our website.

If you have placed order successfully and not received any confirmation emails, you can check out your mailbox’s junk mails.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready, we apologize for the delay.

Your items have been shipped out on July 10. The tracking number is 6127******66(we have sent it to your email box). You can get logistic information through this linking. https://gls-group.eu/EU/en/home

You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.

Apologies again for all the trouble.

Texas
1 review
3 helpful votes
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Placed an order on may 3rd & it's been more than a week & haven't got anything on the mail nor email from this website? Should've read the reviews before buying stuff :/

Date of experience: May 11, 2017
molly m. Shein Rep
over a year old

Dear Maricruz,

Thank you for ordering from our website.
Normally it takes us 3-7 business days to process the order, please kindly understand.
We are so sorry for the delay of your order.
Now we have marked your package as priority dispatch, we will ship it out as soon as possible.
Once it shipped, we will inform you by email.

If you need any help, do not hesitate to contact us.

North Carolina
1 review
0 helpful votes
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I have made 4 purchases from Shein since February. The clothing is true to size, and the wait time was so good I was able to get my black dress in time for my father in laws funeral.

Date of experience: May 3, 2023
New York
1 review
1 helpful vote
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Disgusting
December 20, 2023

This is truly disgusting. Christmas is ruined for so many families this year. They need a Class Action ASAP! Order December 8th. My order was suppose to be here two days ago. NEVER AGAIN

Date of experience: December 20, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Texas
1 review
3 helpful votes
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My review may change when I actually get the items if they really blow me away, but considering it's been over 2 weeks since I've ordered and they still haven't even SHIPPED OUT YET, I'm not feeling very positive. I spent enough to get express shipping which is listed on their site as 3-5 business days. It's been 12 business days and they are still in "processing"

I've reached out to support and they promised it would be shipped. Then suddenly they tell me they are "moving their warehouse" and all orders are delayed, contradicting what the support agent told me the day before that it would ship out soon. "Sorry for the inconvinience but this is an exception for shipping that we decided to move the warehouse in few days." -- As if you suddenly decide to move your warehouse without any notice to your staff! There are ways to prepare for that sort of thing. Some people say they've gotten their items within 2 weeks, but I'm feeling like it might take me a month to get the items. I wish I had never ordered at all.

Date of experience: April 25, 2017
JUDY G. Shein Rep
over a year old

Ear Stephanie,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another 3-5 business days for express shipping.
Because we are moving the warehouse, the package is delayed for a few days.
We have marked your order as priority dispatch, and will ship out your package as soon as possible.
If you do not want to wait, you could also contact us to cancel the order.

If you have any other concern, do not hesitate to contact us.

Canada
1 review
0 helpful votes
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I ordered before and had no problem my order done on June 5 I never received says on tracking wrong adddess same as before how do you get a hold of this company no customer service at all

Date of experience: July 10, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Czechia
1 review
7 helpful votes
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I ordered around 10 items and when they got delivered to me, the delivery man was asking me to pay 100 EUROS TO RECIEVE IT! Besides the cost of the actual clothes. This is the first time I order from Shein and the first time this happens to me. I'm a a usual online shopper and I've never had to pay anything to the delivery man to receive my package. This is because Shein sent it without paying the customs clearance costs (according to the people in DHL). I talked to the costumer service and although they were nice, they only offered to refund half of the cost of the custom clearance, which is actually almost the same price of the clothes I bought. On top of that, he quality of the clothes went from ok to really cheap looking. I feel scammed cause in the end I had to pay double of the money they told me initially. I won't order in this page again and I recommend to stay away from it.

Date of experience: October 17, 2018
molly m. Shein Rep
over a year old

Dear Fiorella,

Unfortunately, we do not pay for any duties or taxes that may incur. Each country has a customs which all couriers must abide by for packages that are entering the country. Packages are selected at random to be further inspected and will sometimes have a duty or tax for the goods that have been imported. We apologize for any inconvenience this may have caused. Please view DHL's and Shein's terms and conditions in regards to customs duties and taxes. Thank you and have a wonderful day!

https://www.shein.com/Terms-and-Conditions-a-399.html

http://www.dhl.com/en/express/customs_support/customs_process.html

Canada
1 review
0 helpful votes
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GSHN4257W00NGUL has still not been delivered with DHL tracking # *******454 which was supposed to be delivered by 31st Oct, 2022 but has not been delivered till date. The tracking status shows it is still in Service Area GUANGZHOU - CHINA MAINLAND

As per the below communication from DHL(attaching the mail from DHL)

"Please be advised that this shipment has been closed at the origin due to the waybill number being invalid. The package was not handed over to DHL Express and will no longer be shipping under this tracking number. I would advise you to contact your sender (the person or company whom you have ordered your parcel from) directly to obtain any further updates on the parcel. "

Please ship the items again or refund the amount

Date of experience: December 4, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!

Washington
1 review
0 helpful votes
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Tried to explain my package was not delivered and they would not work with me in anyway. Had to file a dispute with my bank to get my money back. Stay away from this site

Date of experience: April 5, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Virginia
1 review
1 helpful vote
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Shein stole my money
October 17, 2020

Shein stole my money
I mistakenly ordered from this company on 10-01-2020. I spent over 400 dollars for my order to be split into two parcels. My 2nd parcel with one pair of pants out of the 49 items that I ordered arrived fairly quickly. Then the tracking details got stuck on in transit for my 1st parcel that contained the other 48 items. I created a ticket because I was worried that I would not receive the rest of my orders from reading some of the reviews from other people who have had the same problem. Shein told me everything was okay and to await the expected delivery time of 10/18/2020. I was patient with them and then today I received an email from them stating that my package would come late and they didn't give me another estimated time frame. I have emailed them and asked for a refund. Do not order from this company there is no way to contact them other than to create tickets and get a half response to your question that was probably automated. They are scam artists and I fear I have wasted 400 dollars on this scam.

Date of experience: October 17, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Washington
1 review
4 helpful votes
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This is not a trustworthy wholesales site, which is true for basically all online wholesale sites. I think this one may be a bit better than other wholesale websites, but I would definitely not repurchase from here again.

First of all, shipping took a hell of a long time. I know it is coming from China, but this took a lot longer than expected. I've ordered from Korea, China, and Japan before but it has never taken over a month. Usually 3 weeks at most.

After that, when I received my clothing, they were all the wrong size! There were no tags on the clothing and the material was very thin and uncomfortable. I purchased a pair of shorts and a skirt (which I received two of for some reason), size medium, but when I got them I could have sworn they were a size XS! They were so tiny and the fabric felt and looked EXACTLY like felt.

I have seen people on youtube saying that they had good experiences with this website and I have heard people that have had awful experiences. I was one that had an awful experience.

Honestly, this site is just a gamble. Maybe you'll catch them on a good day and they'll send you some nice things in a good amount of time, but I'm more than positive that they'll just be slowly shipping out this extremely low quality crap.

Date of experience: November 5, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We are sorry for bringing you trouble.
We sincerely apologize for the clothes which have poor quality and size problem, you can send some images of our quality and size problem so that we can check with our factory.
After confirmation we will refund you full for any quality and size problem caused by us! The question is that if you returned your items to us, which address do you return? Also you have to give your tracking number, so we can check your items asap. As soon as we get your items, you will absolutely get your refund.We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.
Looking forward for your reply

New York
1 review
0 helpful votes
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CANCEL SHEIN!
November 29, 2023

I thought shein was one of the best and affordable at some point. I ordered things for my new dog and I get an email for EACH AND EVERY ITEM being asked for my payment verification something about risk prevention. Customer service is just over all the worst thing ever they don't help and god do I wish I could curse here. But after a few days trying to contact and speak to someone all they did was say that it was processing and a few days later I get more emails about verification. They cancelled my WHOLE order. I will never waste my time with F"@$? SHEIN ever again. For all that I'll deal with TEMU. And I hope "SHEIN" doesn't respond with " I'm sorry for the inconvenience" I don't need to click contact agent because I did that a thousand times!

Date of experience: November 29, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Pakistan
1 review
0 helpful votes
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I have shopped from sheinside.com for the first time. A friend of mine had shopped from sheinside for her dress and some accessories. She recommended me this online shopping site after her good experience. Winter was ahead and winter shopping is a charm for me. Sheinside has an awesome range of winter sweaters, knitwear, coats and jackets. All the designs and styles are so trendy and loveable.

In the sweater's range I visited pages of floral knit wear, stripped knit wear, printed knit wear and a couple of others and some beautiful floral knit wear attracted me. I bought a rose pattern floral knit wear which is so pretty and so soft. Quality is really good that it keeps me warm and it still looks new even though I wore it on my trip last week for four consecutive days.

From jackets and coats range I liked and bought a decent, slim looking fur collar coat. Quality of this coat is also good, no doubt, because the fur is so soft and quite comfortable with my neck and it keeps me warm in cold nights out. Everybody adores me wearing this trendy and stylish coat, so I am in love with it this season.
Sheinside.com offers 20% off for the first order. That made me save money after such a wonderful shopping. My whole experience of shopping, shipping and product usage was so good that they made me a loyal customer now. I definitely recommend everybody to go and grab the trends of your choice. :)

Date of experience: December 4, 2014
California
1 review
1 helpful vote
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I ordered on Nov 26, and by Dec 12 had not received a shopping confirmation or my clothes. Customer service is not helpful, telling me my clothes would not even arrive by Christmas. Are you $#*!in kidding? When I spend money I expect to you know, maybe GET MY ITEMS. Longer than a month? Really? Are you knitting all of my items one by one? There is no excuse for it to take this long. DO NOT RECOMMEND. ZERO STARS. UNPROFESSIONAL AND UNORGANIZED. TAKE YOUR MONEY SOMEWHERE ELSE

Date of experience: December 10, 2014